You are on page 1of 29

ISO 17025 Culture SHOQ Quiz

1. This program must be run in MS PowerPoint and requires sound. 2. Click View and then Slide Show. 3. Click Continue in the bottom right hand corner to advance to the first question. 4. Click on your answer. 5. Clapping indicates a correctly answered question. 6. Answering correctly advances you to the next question. 7. A buzzer indicates an incorrectly answered question. 8. Clicking on the headers or footers will open the web-site of SHOQ Quality Assurance Manuals Inc.
Copyright Notice: this file is copyrighted by SHOQ Quality Assurance Manuals Inc. As the receiver of this file you are encouraged to use it and distribute it freely. You may not modify SHOQs identity or web-site information. We hope you find this file useful and entertaining during your training sessions.

ISO 17025 Culture SHOQ Quiz


Introduction:
ISO 17025 provides all the requirements that labs have to meet if they wish to demonstrate that they operate a quality system, are technically competent, and are able to generate technically valid results. A. True B. False
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.1 Organization:
Management and technical personnel shall have the necessary: A. Personnel B. Authority and resources C. Instrumentation
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.1 Organization:
What is the position title of the person who must have direct access to the highest level of management at which decisions are made on laboratory policies and resources? A. Vice President B. Technical Manager C. Quality Manager
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.2 Quality System:
The laboratorys quality system policies and objectives shall be defined in a: A. Quality Manual B. Quality Policy Statement C. Standard Operating Procedure
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.2 Quality System:
Overall quality system objectives shall be documented in a: A. Quality Manual B. Quality Policy Statement C. Standard Operating Procedure
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.3 Document Control:
Document control means:

A. Ways to reduce paper B. You give all documentation to your supervisor to maintain C. Documents are identified, authorized, reviewed
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.4 Review of requests, tenders, and contracts:
Requests, tenders, and contracts are reviewed for:

A. Client requirements and lab capability B. Potential revenue C. Spelling and grammar

SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.5 Subcontracting:
A laboratory is responsible to the client for the work of a subcontractor even when the client specifies which subcontractor to use: A. True B. False
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.6 Purchasing:
Supplies of critical consumables, supplies, and services which affect quality must be: A. Insured B. ISO 9001 registered C. Evaluated and approved by the lab
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.7 Service to client:
The lab shall help clarify the clients request and allow the client to:

A. monitor the labs performance in relation to the work performed B. review other clients samples and reports C. assist in testing their own samples
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.8 Complaints:
Records shall be maintained of all client complaints and of:

A. How angry the client is/was B. The investigations and corrective actions taken by the lab C. How loud the client complained
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.9 Control of Nonconforming work:
Procedures for nonconforming test work that is halted (and test reports with held) includes:

A. An evaluation of the significance of nonconforming work B. Repeating test conditions over until QC works C. C.Y.A
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.10 Corrective Action:
The procedure for corrective action must start with:

A. Finger-pointing
B. Risk management C. An investigation to determine the root cause(s) of the problem
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.11 Preventive Action:
Preventive action plans are to be developed for: A. Nonconformances &/or opportunities for improvement B. Potential nonconformances &/or opportunities for improvement C. Nonconformances &/or potential nonconformances
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.12 Control of records:
Records must be: A. Legible, readily retrievable, and in a suitable environment B. Designed for auditors C. Controlled by IT personnel

SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.13 Internal Audits:
Internal audits are conducted to verify: A. Compliance of operations with quality system B. Compliance of operations with quality system and ISO 17025 C. Compliance of operations with ISO 17025

SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


4.14 Management Reviews:
Management reviews ensure: A. Continuing suitability and effectiveness of the quality system B. That there will always be another Dilbert cartoon C. Employee requirements are met through 365 degree feedback
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.2 Personnel:
Training records are essential to:

A. Writing Job Descriptions B. Accrediting the analyst C. Ensure competence and authorize personnel

SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.3 Accommodation and environment:
Effective separation of incompatible activities may be achieved through: A. Physical separation or different time B. Physical separation or SOPs C. SOPs or different time
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.4 Methods and validation:
Methods must be sufficiently validated as well as:

A. Maximize profits
B. Meet the needs of the client and appropriate for the test C. Easily implemented by the lab
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.5 Equipment:
Choose the most correct answer for the following statement. Before equipment is placed back in service, lab personnel must: A. Ensure that the function and calibration status are shown to be satisfactory B. Ensure the Out-of-Service label is removed C. Not start new work too close to coffee break
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.6 Measurement Traceability:
Measurement standards and instruments must be traceable to the International System of Units by means of an unbroken chain of calibrations or comparisons linking them to:
A. International Laboratory Accreditation Committee

B. National measurement standards C. Check samples


SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.7 Sampling:
Sampling generally happens prior to reception at a lab. Under these conditions, sampling has little affect on final results: A. True B. False
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.8 Handling of Test/Calibration Items:
The lab shall have a system for identifying test &/or calibration items to ensure that items cannot be confused: A. Physically or when referred to in records B. With reference standards or reference materials C. With measurement uncertainty
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.9 Assuring Results:
QC data shall be recorded in such a way that:

A. Confidence limits are set at 17-25 B. Trends are detectable C. Technical staff are reminded of how much work it is to keep records
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

ISO 17025 Culture SHOQ Quiz


5.10 Report the Results:
When it is necessary to issue a new test report:

A. It shall be uniquely identified and reference to the original B. It shall retain the same identity as the original C. The original is returned to the lab
SHOQ Quality Assurance Manuals Inc.

www.e-shoq.com

26 Question Scoring
Perfect Score: Quality Manager 1-2 wrong: Very Good 3 or more wrong: Review ISO 17025 standard or complete our ISO 17025 Quality Manual Template and utilize as a training tool in your laboratory

Sorry that is incorrect! Click here to return