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SCHIPHOL INTERNATIONAL HUB

INTRODUCTION
Schiphol Amsterdam airport is Europes fourth-busiest airport. Handling about 50 million passengers and 1.5 million tons of freight per year. It is often ranked among the worlds best airports by the Skytrax passenger survey.

Producing that sort of quality 24 hours a day, seven days a week imposes high demands on the infrastructure and services, including Schiphols network.

PROBLEM
According to a 2009 LATA CATS survey. Moreover, mishandled baggage is a $2.5 billion problem for this industry every year. Annually effect about 51 million passengers travelling through Schiphol airport alone.

THE GOALS
Realize a monumental 1% maximum loss of transfer baggage (against the initial 22 million lost baggage); Increase capacity from 40 to 70 million bags; and

Reduce cost per bag without increasing wait time.

SOLUTION

Destination-coded vehicles (DCVs),

Automatic bar code scanners

Baggage control system - IS


High- tech conveyors equipped with sorting machines Radio-frequency identification (RFID) tags

THE FUNCTION OF THE SYSTEM


DCVs
Move at high speed and do not come to a full stop to receive baggage The conveyors are extremely precise, depositing bags where they are needed at just the right time for maximum efficiency. DCVs are unmanned carts that can load and unload bags without stopping movement. Buffers and hot/ cold storage areas are used to avoid overcrowding FRID Keep track of the location of each bag, its destination, and the time it is needed at that destination. To make sure that baggage is not lost, the system "reconciles" baggage with its owner, i.e. it checks if the baggage and the owner are actually on the same plane. Automatic bar code scanner Scan all the bags once bags reach the gate. High tag convenyor can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest The system can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest.

Q1: How Many Levels Of Complexity Can You Identify In Schiphols Baggage Conveyor Network?

There are 3 level for schiphols baggage conveyor network: 21kilometers of transport tracks,

6 robotic units, and


9,000 storage capacitors,

(No extending the system with more surfaces)

Q2: WHAT ARE THE MANAGEMENT, ORGANIZATION AND TECHNOLOGY COMPONENTS OF SCHIPHOLS BAGGAGE CONVEYOR NETWORK?

MANAGEMENT
Manager set organization strategy for responding to business challenges

IBM
Vander lane Granze bach

Renewing The baggage

Control system

Complete System

Appointed 3 companies

Jointly work

Advanced technology Baggage control system

Manager has estimated the budget for renewing the baggage control system is amounting $1.0 billion over a period of about 10 years.

ORGANISATION
Hierarchy of authority

Management and the employees to be working toward the same vision


Different task for employee according to their authority e.g controller, security and maintenance worker Training all employees from the earliest stages of the project, and doing so in the most hands-on way possible. Employees were to be trained about managing a robot to handle the baggage process.

ORGANISATION
Separation of business process/operation

When the customers arrived at check in desk their bags are tagged
The tags contains the flight information/bar code/FRID that all of the computer in the baggage handling system can read. When computers in the system scan the bar code/detect the RFlD, they process the information it contains and determine where to send your bag.

After being scanned (at least) once, the system always knows where the bag is at any point, and is able to redirect it based on three parameters: (a) time of its flight; (b) priority: (c) size.

ORGANISATION
Unique business process

driving a major effort to increase baggage processing capacity on the strength of intelligent routing and optimization.

TECHNOLOGY
Networking and telecommunication technology 3 million lines of source code Networks; the internet Plan and control peripheral hardware and software wide variety of sensor, actuators, mechanical devices and computer Advanced technology Baggage- handling systems (includes destination-coded vehicles (DCVs)) Automatic bar code scanners, radio-frequency identification automatic (RFID) tags, high- tech conveyors equipped with sorting machines.

Q3: WHAT IS THE PROBLEM THAT SCHIPHOL IS TRYING TO SOLVE? DISCUSS THE BUSINESS IMPACT OF THIS PROBLEM

Increase efficiency in baggage handling in the Schiphol International airport, in Amsterdam, the Netherlands. Mishandled baggage is a $2.5 billion problem for industry every year and this problem may annually affect about 51 million passengers travelling through Schiphol airport alone. With the new system, the manager of Schiphol estimated this system operate 99.9%of times while being able to minimize loss and damage in that 0.01% This system is extremely expensive, but if implemented successfully it can save 0.1% of $2.5 billion.

PROBLEM Mishandled baggage

BUSINESS IMPACT Loss $2.5 billion problem for industry every year and this problem may annually affect about 51 million passengers travelling through Schiphol airport alone. - Sensors track the luggage of connecting flights, enabling real-time traceability at all points in the connection pipeline - Estimated this system operate 99.9% of times while being able to minimize loss and damage in that 0.01%. - implemented successfully it can save 0.1% of $2.5 billion.

Increase efficiency in baggage handling

PROBLEM

BUSINESS IMPACT

Do not have interconnected system and intelligent system

- The solution seamlessly integrates data from Schiphols own systems as well as from airlines and third-party ground services providers. - Intelligent: By comparing a bags location with underlying routing rules, Schiphol can identify potential problems and keep bags from missing their owners connecting flights.

Q4: THINK OF THE DATA THAT THE NETWORK USES. WHAT KINDS OF MANAGEMENT REPORTS CAN BE GENERATED FROM THAT DATA

DATA NETWORK Number of baggage Total loss Defect system- minimum loss and damage Capacity of the baggage Automatic data scanner

REPORTS Total number of business handling every year Profit and loss report Risk management report/ improvement system Actual capacity for the baggage Efficiency of the data scanner

CONCLUSION
Based on this case study we can conclude that the management of Schiphol International airport has driving the major effort to increase baggage processing efficiency and capacity on the strength of intelligence routing and optimization

GROUP 7
SAMIHAH AHMED ALIAA MOHD ZIYADI NITTARAJ A/L PERUMAL