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Communication Model

Noise
Noise CONTEXT
Stimuli

Sender-Encoder Message Receiver-Decoder

(Experience,
(Experience, attitude,
attitude, skills)
skills) (Experience,
(Experience, attitude,
attitude, skills)
skills)

Perception
Perception Receptor
Receptor Mechanisms
Mechanisms
Idea
Idea Encoding
Encoding Perception
Perception
Symbol
Symbol Decision
Decision Decoding
Decoding
Sending
Sending Mechanism
Mechanism Medium Idea
Idea Interpretation
Interpretation
Verbal,
Verbal, Nonverbal
Nonverbal

Feedback
Verbal,
Verbal, Nonverbal
Nonverbal

Noise Noise
NONVERBAL COMMUNICATION

Non Verbal Communication is the unspoken communication that goes on in every
encounter with another human being.

It includes:
1. Appearance
2. Body Language
 Facial Expressions
 Gestures, Postures & Movement
 Smell & Touch
 Voice & Sound

3. Silence, Time & Space
NONVERBAL COMMUNICATION
 Non -Verbal Communication is the message or response not expressed or sent in words -hints ,
suggestions , indications.

 Actions speak louder than words.

 There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in Non-
Verbal signals.

 Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire
psychological makeup.

 NVC stands for the innermost, instinctual form of human communication.
NONVERBAL COMMUNICATION
How Appearance Communicates: It conveys nonverbal
impressions that affects receivers’ attitude towards the verbal message even
before they read or hear them.

Effect of Appearance on Written Communications:

 An envelope's size, color, weight, postage may impress the reader as
“Important”, “Routine” or “Junk Mail”.
 Letter, Report, or Title Page communicates nonverbally before its contents
are read.
 The quality language itself communicates something about the sender. The
components of language are spelling, grammar, punctuation and the choice
of the words selected in communication.
NONVERBAL COMMUNICATION
Effects on Oral Messages:

The personal appearance of the speaker
or the appearance of the surroundings
convey non verbal stimuli to the single
person or a group.

This stimuli affects the attitude of the
listener or listeners towards the spoken
words of the speaker.

Clothing, hairstyle, neatness, jewelry,
cosmetics, posture, stature are part of
personal appearance which reflect
impressions regarding occupation, age,
nationality, social and economic level.
NONVERBAL COMMUNICATION
Examples of Personal Appearance

CLOTHING
NONVERBAL COMMUNICATION
HAIRSTYLE
NONVERBAL COMMUNICATION
JEWELRY
NONVERBAL COMMUNICATION
COSMETICS
NONVERBAL COMMUNICATION
POSTURE
NONVERBAL COMMUNICATION
How Body Language Communicates?

Body Language is the combination of facial
expressions, gestures, postures and movement,
smell and touch, and voice and sounds.
NONVERBAL COMMUNICATION
Body Language is the combination of:
1.Facial expression(s)
2.Eyes
3.Lips
4.Arms
5.Hands
6.Fingers
NONVERBAL COMMUNICATION
Facial Expressions

 The face is an important source of information.

 Since the face cannot be easily hidden, it is an important source of
nonverbal information and communicates a variety of emotions.

 In addition, eye contact, pupil size, and the smile provide additional
cues to informed observers.
NONVERBAL COMMUNICATION
Facial Expressions
Forehead Wrinkles Anger

Eyebrows Outer edges up Anger

Nose Upward Contempt
NONVERBAL COMMUNICATION
EYES
Centered Focused

Gazing Up Thinking

Gazing Down Shame

Gaze on the side Guilty

Wandering Disinterested, Board
NONVERBAL COMMUNICATION
LIPS
Parted Relaxed, Happy

Together Possibly Concerned

Wide Open Very Happy/Very Angry
NONVERBAL COMMUNICATION

ARMS

Arms Crossed Angry, Disapproving

Open Honest, Accepting
NONVERBAL COMMUNICATION
HANDS
On Top of the Head Amazement

Scratching Head Puzzled, Confused

Rubbing Eyes Tired

Rubbing Chin Thinking, Timid, Shy
NONVERBAL COMMUNICATION
FINGERS

Fingers Interlocked Tense

Pointing at You Angry

OK Signal Fine

V Sign Peace
NONVERBAL COMMUNICATION
GESTURE, POSTURE & MOVEMENT
NO SWEAT, READING THE
BODY LANGUAGE

ACTIONS SPEAK LOUDER THAN WORDS
NONVERBAL COMMUNICATION

Confident Restless
NONVERBAL COMMUNICATION

Concentrating Thoughtful
NONVERBAL COMMUNICATION

Annoyed Pretending to be Confident
NONVERBAL COMMUNICATION

END