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© Mahindra Satyam 2009
Business Strategy Consulting
CRM Strategy & Process Consulting
Initiative
Management
Change
Management
User
Experience
Management
Technology
Strategy
BPO
CRM Domain Expertise
Business Process Management


Sales


Marketing


Service


ecommerce


Analytics
Technology Platforms
Oracle – Siebel, SAP, Salesforce.com, Microsoft, Infor Epiphany, Saleslogix
CRM Capability Architecture
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© Mahindra Satyam 2009
IOCL CARE: Integrated Business Solution
SAP
Customer registration, Order processing, Order Status,
Invoicing, Credit Management, Inventory, Financials, BI Reports)
Biztalk
MOSS Portal & MS Commerce Server
Customer registration, Order Indent, Stock transfer requests, Payments, Pricing
Corporate information, Knowledge Base, Complaints
MS Dynamics CRM
Channel Management,
Order approvals, Demand Forecasts,
Field Force Management,
Complaints, BI Reports,
Knowledge Base
MS Dynamics Axapta
Inventory Management,
Stockists Billing & Invoicing, Taxation,
Warehouse Management, Logistics
Agents
Stockists
Customers
Field Force
Service
Head Office
Plant Operations
Finance
Head office
Field force
Finance
Operations
Payment
Gateway
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© Mahindra Satyam 2009
MS Dynamics ERP @ MSat


• Evolving practice : started in 2007

• Competencies in AX, NAV and GP

• Reseller agreement with Microsoft, in addition to MSat’s Gold Partnership

• Service offerings span the continuum of customer’s ERP implementation

• Implementation experience in Manufacturing, Logistics, Chemicals, Hitech

• Demonstrable capability to architect and deliver large integrated Extended ERP
solutions : aligned with Microsoft’s ‘Surround SAP’ strategy

• Innovative cloud models on offer : Hosted AX and Nav

• Leverage of MSat’s strong capabilities on ERP
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© Mahindra Satyam 2009
New Service Offerings - 2010
Sl. New area Prospect / Customers Outline of opportunity
1 Integrated offerings
around Microsoft’s
business solutions
stack
IndianOil

Joint go-to-market being
planned with Microsoft


Teaming up with Microsoft to offer integrated solutions
using a combination of Microsoft’s business
applications stack (Axapta, CRM, MOSS,
Middleware).
This stack integrates with SAP (or any other legacy
ERP) and enables customers advantage of quicker
implementation and lower TCO.
2 Microsoft Dynamics
ERP on a SaaS
(thru MSat’s Cloud)
Industry clusters in India
(Textile exporters, Leather,
Auto components)
Cloud computing opens up possibilities of demand
aggregation to efficiently address customer
requirements on a cluster-wide basis

MSat shall, in partnership with a consortium of product
vendors, offer SaaS based model to customers in the
industry cluster, that can utilize the service on a
subscription model.

MSat has started off with Microsoft in this area
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© Mahindra Satyam 2009
Cost Effective
thru Right
Sourcing
Rich Project
Experience
Across
Verticals
Capability to
Handle Large
Projects
End To End
Solutioning
Domain
Experience
Development
Center
Experience
Knowledge
Repository
Large
Resource Pool
Value
Proposition
Value Proposition