CONFLICTS

According to Stephen Robbins- “Conflict is a process in which an effort is purposefully made by one person or unit to block another that results in frustrating the attainment of the other’s goals or the furthering of his or her interest”

CONFLICT
• Clash of interest, values, actions, views or direction • Arises within an individual and also between two or more people • Once resolved it can provoke positive changes

CAUSES OF CONFLICT

• • • • •

Changes in work pattern Differences in perceptions Differences in values Availability of options Allocation of limited resources

• Inter-dependence • Unequal work-load • Biased assessment of subordinates • Unattainable targets • Lack of trust and confidence • Threat to status quo

ELEMENTS OF A CONFLICT
• POWER: capacities and means to get work done • ORGANISATIONAL DEMANDS: people’s expectations • WORTH: persons self-esteem

STAGES OF CONFLICT
LATENT CONFLICT PERCEIVED CONFLICT FELT CONFLICT MANIFEST CONFLICT FUNCTIONAL CONFLICT DYFUNCTIONAL CONFLICT

TYPES OF CONFLICTS
• • • •

INTRA INTER INTRA INTER

PERSONAL CONFLICT PERSONAL CONFLICT GROUP CONFLICT GROUP CONFLICT

INTRA PERSONAL CONFLICT
• FRUSTRATION: It occurs when a motivated drive is blocked before a person reaches a desired goal. • COGNITIVE DISSONANCE: It occurs when individuals recognise inconsisties in their own thoughts or behaviour.

• NEUROTIC TENDENCIES: This is an irrational personality mechanism that an individual uses that create inner conflict

INTER PERSONAL CONFLICT
• Inter means between, two or more individuals. Inter personal conflict arises mainly because of difference in perception, temperaments, personalities, values, systems, socio- cultural factors and role ambiguities.

INTRA GROUP CONFLICT
• It refers to disputes among some or small or all of a group’s members which often affect the group’s performance. Family run business is prone to this type of conflict. These conflicts typically become more intense when an owner- founder approaches retirement, actually retires or die.

INTER GROUP CONFLICT
• It is also called Organisational conflict refers to the conflict between groups, departments or sections in an organisation. Conflict between groups is frequent and highly visible.

EFFECTS OF CONFLICTS
POSITIVE EFFECTS :
1. 2. 3. 4. 5. 6. 7. Increase involvement Increase cohesion Increase innovation and creativity Personal growth and change Clarification of key issues Organisational vibrancy Individual and group identities

NEGATIVE EFFECTS
1. 2. 3. 4. 5. 6. Unresolved anger Personality clashes Less self esteem Inefficiency Diversion of energy from work Psychological well being threatened 7. Wastage of resources 8. Negative climate 9. Group cohesion disrupted

Styles of Conflict Management
1 Contending
• Actors pursue own outcomes strongly, show little concern for other party obtaining their desired outcomes • Actors show little interest in whether they attain own outcomes, are quite interested in whether the other party attains their outcomes • Actors show little interest in whether they attain own outcomes, little concern about whether the other party obtains their outcomes

2 Yielding

3 Inaction

RESOLUTION OF CONFLICTS
CONFLICT RESOLUTION

Avoidance

Smoothing

Compromising

Confronting

Forcing

RECENT INCIDENT OF CONFLICT IN THE BUSINESS WORLD
L.K.CHAUDHUR Y, CEO, GRAZIANO TRANSMISSIONI

On September 22 2008 about 200 ex-employees of the Italian auto parts company Graziano Transmissioni, went berserk, they barged into the company premises, and clubbed CEO Lalit Kishore Chaudhury to death. The incident happened in Noida, a capital suburb, in broad daylight.

Graziano fired some of its rampaging workers the conflict was to employee the fired workers on a new contract which the company did not wanted too.A dispute over these terms led to the company requesting the court to keep the ex-employees away from the company gates. But on 22nd September 2008 the ex-employees entered the company premises and started damaging the companies property when L.K.Chaudhary came out to talk and take control over the ex-employee but they instead of hearing to him started beating him and one the employee bludgeoned his head with a hammer.He died on the spot but this incident not only shocked the Graziano transmissioni but also the business world.

This tragic incident could have been avoided had the management been a little more foresighted, police had acted on time and the sacked workers been a little more patient. But now the lesson has been learnt at a very high cost.

THANK YOU

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