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Customers Complaints: Difficult to setup call
at True tower
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Prepared by: Huawei RNP-O Team
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Problem Description

Problem
Difficult to setup Voice and Data Call
Handset model : Samsung Galaxy 2
SIM : 00

Problem Location
True Tower , Thai Summit Building
Testing Date: 10-11 August 2011
Testing Location :
Thai Summit Building (Serving Cell: BKB1043V_8NB01_S01, BKB1043V_8NB01_S03)
Measurement Tools
Nemo Outdoor
RNC LMT Online Trace (RAN12.0)
Terminal Models
Nemo Nokia6720
iPhone 4
Samsung Galaxy 2 (R7)
Samsung Galaxy Cooper (R6)
SIERRA WIRELESS USB308 (R7)








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Problem Finding from UE Trace
SIM00 IMSI_520002000068098(MOC) NEMO
(f2, BKB1043V_8NB01_S01,03)
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Nemo tool peg this call as call drop due to Network initiated to disconnect the call. Nemo (A-party) cannot make a call due to
problem at B-party.
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Problem Finding from UE Trace
SIM00 IMSI_520002000066958 (MTC)
Samsung Galaxy 2 Call Setup Failure (1) (f2,BKB1043V_8NB01_S01,03)

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Call setup failure during RAB setup procedure.

After RNC sent RRC_RB_Setup to UE , RNC start timer (5sec) to wait for response from UE , RRC_RB_CMP
After timer expired , RNC request CN to release Iu with abnormal cause : Radio Connection With UE lost

Good DL radio Condition : EcIo -6 dB and RSCP -70dBm and UL radio Condition: RTWP ~ -104 to -105 dBm ,UE Tx Power = -16
dBm
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Problem Finding from UE Trace
SIM00 IMSI_520002000066958 (MOC)
Samsung Galaxy 2 Call Setup Failure (2) ( f1,BKB1043U_8NB01_S01)

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Call setup failure during RAB setup procedure.

After RNC sent RRC_RB_Setup to UE , RNC start timer (5sec) to wait for response from UE , RRC_RB_CMP
After timer expired , RNC request CN to release Iu with abnormal cause : Failure in the Radio Interface Procedure
Good DL radio Condition : EcIo -10.5 dB and RSCP -72dBm and UL radio Condition: RTWP ~ -100 to -102 dBm ,UE Tx Power = -
12 dBm
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Problem Finding from UE Trace
SIM00 IMSI_520002000066958 (MOC)
Samsung Galaxy 2 Multiple Call Setup Failures due to re-dialling (3)

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Conclusions
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Conclusions

From Test Result with Sim 00 + different types of handsets, call setup failures only observed
when use Samsung Galaxy 2 handset which is Release 7 model, this issue found both f1 and f2
cell layer.











Nemo Nokia6720 - No problem found
iPhone 4 - No problem found
Samsung Galaxy Cooper (R6) - No problem found
SIERRA WIRELESS USB308 (R7) - No problem found

Samsung Galaxy 2 (R7) - call setup problem both Voice and data (2 terminals
shows similar issue)

This issue impact on KPI :
(1) RAB Setup Success Rate (CS & PS)
(2) Drop call only observe when use NEMO test tool as MOC + Samsung Galaxy 2 as MTC.
This is due to Nemo drop call definition , when UE originate call, the call must be terminated by
UE otherwise this call will be considered as abnormal release (drop call).