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Effective

Communication
Prepared by :
Sucharita
 What is Communication
CONTENT
 Types of Communication
 What is Effective
Communication
 Anatomy of
Communication
 Requirement and Skills of
Effective Communication
 Examples of Effective/ Miss
– communication
 Do’s of Effective
Communication
 Don’ts of Effective
Communication
Introduction
C Just third letter of alphabet
in English?
OR prime emotion trigger
Biological Cell
 Connection to Computers
all connected with
 Creation
prime word of C
 Conversation
 Confusion
 Confrontation
 Celebration
What is
 Communication
Communication is defined
as the interchange of
thoughts or opinions through
shared symbols; e.g.
language, words, phrases
 Communication is
important because it is about
how & way information is sent
and received.
Types of
Communication
Communication

Verbal Non Verbal

Person – One to One Body Language &
Expressions

Group Discussion Written –
Letter, Email, Note

Short Message
Presentation
Service (SMS)

Public Speaking Voice Mail
Effective
Communication
CONTENT
CONTENT CLARITY
CLARITY

CARE
5 CONSENSUS
CARE CONSENSUS

C’s
COMPRE
COMPRE
HENSION
HENSION
Anatomy of
FourCommunication
facets
 Sender
 Receiver
 Information
 Behavior
Skills for
Communication
 Confidence
 Correct Information
 Clarity of Thought
 Clear Tone
 Cohesive Language
 Concise Statements
 Listening & Correction
Example -
Communication

Effective
Communication

Efficient Work
Miscommunication - Illustrations
Example -
Miscommunication

Defective
Communication

Confusion
Dos & Donts
No Dos Don'ts
1 Listen Jump to
Carefully Conclusion
2 Say clearly & Say unclear
concisely statements
3 Ask questions Keep Doubts in
mind
4 Have Clear Have
mind to think Preconceived
notions &
Prejudices
5 Say/clarify end Jump into work
TO
BUILD BRIDGES
NOT BARRIERS