You are on page 1of 14

Communication

“Once a word goes out of your


mouth, you can never swallow it
again."

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


WHY communication?
 To develop information & understanding,
necessary for group efforts.
 To foster an attitude which is necessary for
motivation, cooperation and job
satisfaction.
 To adopt change at the required speed.
 To satisfy basic human needs for
recognition & sense of belonging.
 To improve the existing relationship with
the superior, peers and subordinates.
Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]
Communication

It is a process of transferring
information/data/ideas/thoughts
from one person to another.

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Why effective communication
 To create understanding in the
thinking of the person receiving the
communication.

 To exactly replicate the ideas/


thoughts in the mind of the receiver.

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Effective Communication
 The sender sends the idea/
thought/information/data.
 The receiver accepts the idea/
thought/information/data.
 The data/information perceived by the
receiver is exactly the same as send
by the sender.

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Topics included in the presentation
 Communication process
 Verbal communication
 Non-verbal communication
 Inter-personal communication
 Zones of communication
 Tips for effective communication
 Barriers to effective communication
Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]
Communication process

Message
Sender encoding

Feedback Encoded
message

Receiver Medium
Encoded
message

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Verbal communication
 What is being figured-out when you
are talking/communicating?
-Voice
-Tune of the voice
-Speed of the language
-Words

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Non- verbal communication
 What is being pictured while communicating?
- Facial expression
- Gestures
- Hand movements
- Eye contact
- Body movements
- Distance between the communicator
- Your dressing style
- Body language & gestures.
Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]
Interpersonal skills

Interpersonal skills include


the ability to read and manage
the emotions, motivation, and
behaviour of oneself and others
during social interaction

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


“The most important thing in
communication is to hear
what isn’t being said.”

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Zones of communication

Intimate zone
Personal zone
Social zone
External zone

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]


Tips for effective communication
 Give every man thy ear but few thy
voice.
 If speaking is silver, then listening is
gold.
 If you have nothing to say, say nothing.
 If there is any secret of success in life, it
lies in the ability to put yourself in the
other person’s place and to see thing
from his point of view as well as your
own.
Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]
Barrier to communication
 Personal/  Technical
Human • Geographical distance
• Emotions • Mechanical failures
• Biases • Time lags
• Competencies
• Perceptual variations
• Sensual abilities
 Semantic
• Word interpretation
• Gestures
• Language
• Signs and symbols

Krunal Thakkar [ 91-9974100899 ] [consultant.krunal@gmail.com]