Emotional Intelligence

A Leader’s Primer

M.L.PANDIA

Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction.

Three Competency Domains
1.

Technical Skills Cognitive Abilities EI Abilities

2.

3.

Studies* show:
For all levels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate.  The higher the level of a position in an organization, the more EI seems to matter.  Executive Leaders show an 85% correlation between EI competency and success.

EI Competencies
EI

Self-Awareness  Self-Management  Social Awareness  Relationship Management

Self-Awareness
Knowing one’s internal states, preferences, resources and intuitions

Emotional Self-Awareness Accurate Self-Assessment Realistic Self-Confidence

Knowing one’s internal states, preferences, resources and intuitions

Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!

Self-Management
Managing one’s internal states, impulses and resources
     

Emotional Self-Control Transparency Optimism Adaptability Innovation Achievement

ging one’s internal states, impulses and resou Emotional Self-Control – Manage your own disturbing emotions, stay calm and clearheaded Transparency – Live your values, admit mistakes, never turn a blind eye Optimism – Roll with the punches, expect the best of everyone. Adaptability – Flexible, nimble, fluid, comfortable with ambiguity Innovation – Seize opportunities, or create them Achievement – Continually learning – and

Social Awareness
Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization

Empathy Organizational Awareness Service Orientation

Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization

Empathy – Listen, attune, grasp other’s perspectives Organizational Awareness – “Politically and “politically astute, know the values and unspoken rules Service Orientation – be available to your staff, serve to receive excellent service

Relationship Management
      

Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration

Awareness of one’s effect on others, ability to work effectively and efficiently with others

Awareness of one’s effect on others, ability to work effectively and efficiently with others
   

Inspirational – Embody what you ask of others Influence – Be persuasive and engaging Developing Others – Cultivate people’s abilities Change Catalyst – Recognize the need for change, challenge the status quo Conflict Management – acknowledge and redirect Building Bonds – Cultivate the web of relationships Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation

Your goals… or what do you really want

Jot down three areas where you’d like to be more effective (work and / or personal life) Prepare to discuss some of these goals with the group Provide your insights to participants

Self Assessment Opportunity

Self assessment available at: http://www.utne.com/azEQ.tmpl Slideshow available at: http://www.psers.state.pa.us/ei.ppt

EQ Self-Assessment Checklist  
Rate each question below on a scale of 1-5, according to how true it is of you.

1

2

3

4

5

virtually never

virtually always

____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction.” ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low.

Assessment Discussion
Discuss these questions in groups:

Is self-assessment a valuable tool? How are comparisons of group scores useful? Is it worth the time to develop “soft” skill sets? What resources are out there for us?

How can we use Emotional Intelligence Concepts in a Leadership Context???

EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life.

Issues affecting HR professionals
 

Brainstorm issues How can we incorporate EI “tactics” to help us do our jobs effectively? How can we use EI competencies to “shield” us from the traumatic energy that comes our way?

EI Competencies
EI

Self-Awareness  Self-Management  Social Awareness  Relationship Management

(from –MADAN LAL PANDIA,M.A,LLB.PGDPM

A chance to question our answers

What issues do you see arising in attempting to institute an EI competency in your agency? What value do you see in developing EI competencies for yourself and those staff who work with you? What are your questions / concerns / comments about this presentation?

EI !

Bibliography
   

Introduction to Type and Emotional Intelligence: Pathways to Performance (Author: Roger R. Pearman) – Copyright 2002 by CPE, Inc. The Manager’s Pocket Guide to Emotional Intelligence (Author: Emily A. Sterrett, Ph.D.) – Copyright – 2000 by HRD Press 2000 Ways to Raise a Boy’s Emotional Intelligence (Author: Will Glennon) – Copyright 2000 – Conari Press The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work (Author: Adele B. Lynn) – Copyright 2002 HRD Press

Emotional Intelligence
A Leader’s Primer