Government Government Performance Performance Management 2.0 Management 2.

0
ICGFM Winter ICGFM Winter Conference Conference December 2009 December 2009

military

military intelligence

business

business ethics

British

British cuisine

Government

Government performance

Transforming

Transforming government

Goal
semantic web transparency

trends

government 2.0

performance

e-gov

back-office

CPM

how this will all work together what FreeBalance is doing about it

Does it sound like?
trolls unicorns

aliens

Hogwarts

Atlantis

wizards

Camelot

Captain Hook

In the age of Aquarius

What is Government 2.0?

Government 2.0
• Application of Web 2.0 in government • Software: – Full featured: Powerful web applications – Easy to use: goal oriented – Social: facilitates dialog and collaboration – Multimedia: pictures, videos, presentation, documents – Mashup: combine information easily

Weblogs or Blogs http://icgfm.blogspot.com

Microblogging

http://twitter.com/icgfm

Social Network

www.linkedin.com

Wiki

www.wikipedia.org

Photo

www.flickr.com/photos/icgfm

Video

www.youtube.com/user/icgfm

Presentations

www.slideshare.net/icgfmconference

Documents

www.scribd.com/icgfmconference

Embedding and Widgets

Syndication and Bookmarks

RSS Readers

www.pageflakes.com

Mashup

What happened on the road to e-government?

1. Broadcast

Government Citizens/Business

2. Interact

Government Citizens/Business

3. Transact

Government Citizens/Business

4. Transformation?

Government Citizens/Business

A Miracle Happens Now

Single Point?

Government Citizens/Business

4. Internal Collaboration

Government Citizens/Business

5. External Collaboration

Government Citizens/Business

Footprint of Government 2.0
semantic web cloud computing

social structural

government 2.0

mobile computing

“back-office”

e-government

internal

external

When all you have is a hammer?
documents

transactions

collaboration

What happened on the road to government performance management?

Remember?
• MBA Harvard, 1973 • President’s Management Agenda • Program Assessment Rating Tool (PART)

Corporate Performance Management

input

outtur n

outpu t

outcom e

profit

Government Performance Management
mandate

input

outtur n

outpu t

outcom e

budget

In Context

social structural
internal external

Unintended consequences
Measured Outcomes

Outcomes not measured

• False positive: – Measurements show success, but impact is negative • False negative: – Measurements show failure, but impact is positive • Why? – No objective measurement like profit

Government Performance Management needs Government 2.0

social structural

performance

government 2.0

performance

collaboration

accountability

transparency

internal

external

Making it Work
participatory policy  wiki KM 2.0  wiki decision support  mashup impact reporting  social networks 360o Government Performance

social structural

design  SOA logic map  COA

internal

external

?

The Trolls & Unicorns
• • • • • Data security Official secrets Privacy Trust Government culture • Proven ROI • Fastest adopters of Government 2.0 technology: – US Department of Homeland Security – US Department of Defence • ROI for new technology

What’s really going on here?

Pressure
globalization transparency

governance

technology

systemic pressures

From vertical integration

to virtual integration

shared services outsourcing privatization

From hierarchy

to flattening

to matrix

project/program focus multi-departmental

From top down

to bottom up

From position

to role

From specialization

to generalization

civil service reform

 Technology Change: From ‘1.0’ to ‘2.0’
• • • • Structural [BPM] Controlled Specialization Integrated stacks • • • • Social Flexible Generalization Component-based

technology supporting culture change because the culture is changing anyways

Successes?
• Obama campaign • Peer-to-Patent • Public Sector Idea Bank • DC “Apps for Democracy” • Intellipedia
consistent with global trends

Step forward

Step forward

Step forward 

Step forward 

Government 2.0 & Perceptions
• David Walker – 2/3 of US stimulus not “stimulating” • Recovery.gov + mashups track US stimulus package • More of Canada stimulus package “stimulating” • Government delivered thousands of pages to Parliamentary Budget Office

Exercise social muscles

social
Intellipedia

structural

“back-office”

e-government

internal

external

How does this affect the back office?

Web 2.0 Impact?
documents

transactions

collaboration

life of a government financial transaction

policy document

budget discussed

budget document

budget plan

requisition

IT Plan

discussion+ approval

tender

proposals

evaluated+ selected

purchase order

goods received

payment

evaluated vendor

objective

policy document

discussion+ approval

budget document

budget plan

requisition

IT Plan

discussion+ approval

tender

proposals

evaluated+ selected

purchase order
outcome

goods received

payment

anatomy of government performance

evaluated vendor

Longer term view
o state of nature

o phonetic alphabet o 2.0 o book o 1.0 o television o fax o radio o telephone o telegraph o printing press time

social

Government as Platform

Government Service Model

service

Government Citizens/Business

Government Platform Model
Citizens/Business

• Information • Tools • Generate economic development
Enabler

Government

Conclusions
• Strong pressures [>technology] for culture change in government • Technology of 1.0 World = inhibitor • 2.0 = transactions + content + collaboration • Performance Management = 2.0 • Government 2.0 technology = enabler • Start with internal collaboration

Top

Top down?

Bottoms-up!

Presentation + More Details: http://icgfm.blogspot.com

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