CBL’s Objectives
To meet and exceed customer’s requirements and to ensure high levels of customer satisfaction
– By providing the most effective data recovery services at competitive rates By ensuring time commitments are met or bettered By communicating with our clients proactively By objectively measuring and continually improving upon our core business processes and customer interfaces

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CBL is People

CBL Company Overview
• Australia Established in 2002 by Vicky Brauner/ Bill Margeson/ Zhengong Chang • CBL Focused on data recovery since 1994 • CBL start in Markham (Toronto) • Company owned offices
 San Diego  Armonk  Barbados  Curitiba, Brazil  Newcastle and Northampton, U.K.  Kaiserslaurtern, Germany  Singapore  Beijing

CBL Company Overview
• 40 Employees Worldwide
– 23 dedicated data recovery specialists / engineers

• Centers of expertise for internal engineering level support
 San Diego  Toronto  Newcastle Related Activities Brisbane Tape Media Internal Product R & D Anti-virus

Raid Response • 46 Authorized marketing partners internationally

CBL Company Overview
CBL Conferencing

Current Customer Base (Sampling)
• Corporate
– Enterprise – Midsize
Radio IBM, KPMG, Nortel, Yahoo, HP, GE Capital BMG, ADP, Next Wave, Comfort Inn, WTEM Romeo Photography, Ohel Children's Home US Navy, Dept. of Agriculture, US Geo Survey NY Div of Criminal Justice, CA Dept. French Govt., Belgium Ministry of Labour Brigham Young, John Hopkins, Penn State, Aetna US Healthcare, Fox Chase Cancer Ctr.


• Government
– Federal – State

– Foreign

• Institutional
– Universities

– Medical

Data Recovery Capabilities
•All types of storage media regardless of O/S Examples:
• Hard Disk Drives
• Desktops • Laptops • Externals

• Removable Media
• Floppy, Jaz, Zip • Optical, SyQuest • Flash Media

• Multiple Disk Systems

• Tape Cartridges
• DLT, AIT, LTO • 8mm 4mm • 9 Track, Travan, QIC

CBL’s Added Value

• Targeted enterprise services
– Product Support
» RAID, NAS, SAN » Tape media

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Rush/emergency service Corporate Service Plan Forensic methodology Disk sanitizing service

CBL’s Added Value
• CBL’s only business is data recovery • Company owned offices established worldwide • Strategic relationships with market leaders • CBL recognized as world authority in data recovery • CBL is financially healthy and debt free – long and short term expansion plans based on organic growth • Client management approach to projects • Company culture based on customer service

CBL’s Added Value
CBL’s Wall of Friends

CBL’s Added Value
• Letters of thanks from past customers
– “This note is sent with glowing THANKS for the way CBL handled my recovery request from start to finish… My hats off to CBL for their professional services that saved the day” – Stan Shook, IBM, Illinois. – “I wanted to thank you for the very professional and excellent service your company provided me on the recovery of my hard drive.” – Dr. A Najmi, Senior Research Physicist, John Hopkins U. – “I really wanted to express how knowledgeable, cooperative and cheerful your customer service staff was each time I spoke with them.” – Optics 1, Inc. – “… thank you very much for all you tried to do. It was his time. Please dispose of my Seagate (“Drivey”).” Colin, ABV.

CBL’s Added Value
• Global Presence
– company-owned locations worldwide

• Clearance
– Dept. of Defence Secret Security Clearance - senior recovery specialist

• State of the art facilities
– Class 100 Clean Rooms – 24 hour video & monitored surveillance – Video/voice conferencing with all locations

CBL’s Added Value

CBL’s Added Value
• Technology Capabilities
– Experts in search head and all HD component replacement procedures – Servo technology – Surface mounting equipment – HP 54501A Digitizing Oscilloscope – Philips PM3055 Frequency Analyzer – Software tools created in-house – O/S specialists

CBL’s Added Value


• CBL – Customer Friendly Terms
• Standard Service has the objective of recovered data ready for return to customer within three working days after receipt of customer authorization. • Evaluation is free of charge on Standard Service projects. • No charges are applied if no data is recovered. • There are no CBL handling fees. • Rush emergency service with dedicated 24/7 data recovery engineers is available at additional cost.

CBL’s Added Value
• Quality and Metrics

By Media
5% 11%

Erased Formatted Overw ritten Sys Files

Types of Logical Dam age



Hard disks

3% 10%

Servers Laptops Removables Unknow n




CBL Helping You to Breathe Easier