Emotional Intelligence

Reena Dingarkar 8
Omkar Kadve 12
Neha Kazare 17
Rohan Malusare 21
Affaan Shaikh 27
Paresh Shinde 30
“the ability to monitor one's own and others' feelings and emotions, to discriminate
among them and to use this information to guide one's thinking and actions.”

 Charles Darwin’s In 1900’s
E.L. Thorndike 1920
 David Wechsler in 1940
Howard Gardner’s in 1983
5. Wayne Payne's in 1985
Daniel Golman in 1990 (Self-Awareness, Self-Management, Social Awareness)

Ability model:
Perceiving emotions
Using emotions
Understanding emotions
Managing emotions

Aspects of Emotional intelligence
 Knowing one’s emotions
 Managing emotions
 Motivating oneself
 Recognizing emotion in others
 Handling relationships

Why Emotional Intelligence needed at work?

• Unmet emotional needs cause the majority of problems at work
• EI competencies at work
– Social Competencies
– Personal competencies

Personal Benefits of Emotional Intelligence
Professional Benefits of Emotional Intelligence
• Effective leadership skills
• Improved communication skills
• Less workplace conflict
• Better problem solving skills
• Increased likelihood of promotion
• Greater career success
• Stronger personal relationships
• Better health
• Increased optimism and confidence
Fundamentals Of EQ
 Keep a journal
 Use a programmed relaxation response
 Write yourself a “Positive Script”
 Pre plan how you will respond to stressful situations
 Look at the situation from a different perspective: (Reframe)
 Make a “Mental video” of yourself
Developing EQ through five key skills
 Quickly reduce stress
 Recognize and manage your emotions
 Connect with others using nonverbal communication
 Use humor and play to deal with challenges
 Resolve conflicts positively and with confidence

Attributes of Emotional Intelligence
 Self Awareness
Self Management
 Social Awareness
 Relationship Management

Emotional intelligence examples

 Two people had a fight with their boss at work. One of them
was emotionally intelligent and the other wasn't.
On returning to their homes the first, who wasn't emotionally
intelligent, started shouting at his children. This guy acted
based on his emotions without thinking about them in an
emotionally intelligent way.
when the second person returned home and found that the kids
were noisy he just told himself, “well, why should I shout at
the kids, they are not the ones to blame for my feelings, they
always make that loud noise while playing. The main reason i
am feeling bad is because of my boss.
That person recognized his emotions, thought about them, then
acted in an emotionally intelligent way

The person those who have the quality of
Emotional intelligence should be able to:-

• To recognize and manage your emotions
• To recognize and effectively deal with others’
• To motivate yourself and maintain successful