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Instructor: Hsin-Hsin Cindy Lee, PhD

Business English Conversation &


Listening
2010
Business English Conversation &
Listening
1. Introduction
Contents
Course description and requirements
Syllabus and learning points
Checkpoint
Course Description &
Requirements
Course Objectives
This course uses functional syllabus.
It aims to help students learn language
functions and useful expressions for
working in the global workplace.
The course content will help you learn
how to speak English fluently in various
business situations.

Teaching Methods
This course combines e-learning and on-campus
class hours.
On our course website, you can download the
learning materials and watch the video of instructors
lecture.
You can also practice listening and study the
grammar rules by e-learning.
You will be requested to post articles and responses
and completing the quizzes on the course website. All
the activities mentioned above will maximize your e-
learning outcome.
When you attend the class on campus every other
week, you will have chance to practice English
conversation with your classmates face-to-face.
There will be student role plays and presentations, too.
Course Requirements
Attendance and participation
You need to respond biweekly online.
Your biweekly article and response will be
seen as attendance.
This course requires on-campus attendance.
Make sure you join the classroom activities
every time.
Punctual submission of assignments
Use English in the class
Interacting with your classmates in English will
further help you practice your business
communication skills!
Grading Policy
Assignments & Quizzes: 25%

Role Plays or Presentations: 25%

Mid-term exam: 25%

Final Project & Presentation: 25%


Textbooks and References
Business English Conversation
()
(classroom use)

Intelligent Business (Intermediate)
()

Essential Business Grammar Builder
(/) ()
(optional purchase)



Syllabus and Learning Points
Syllabus
1. Introduction
2. Greeting
3. Socializing & Small
Talk
4. Making Telephone
Calls
5. Making Requests
6. Dealing with
Complaints
7. Making Suggestions
8. Making Presentations
9. Agreeing and
Disagreeing
10. Final Review

Essential Learning Points
Lesson 1. Introduction to the Course
Make sure you study Lesson 1 and
understand all the course requirements.
This course combines e-learning and on-
campus classroom activities.
Make sure that you are able to participate in
both types of learning activities.
This course is intensive in nature.
Try to catch up with the course schedule all
the time!

Lesson 2. Greeting
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Common Business Situations
Introducing yourselves in the first meeting
Introducing a peer to a senior
Introducing peers to each other
Receiving a guest (Model Conversation)
Lesson 3. Socializing & Small
Talk
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Some Safe Topics for Small Talk
Jobs/work/business/economy
Vacation/ travel/ sightseeing
Food/ drinks/ cuisine/ restaurants
Sports/ local sport teams; events/ exercises
General interests: movies; music, etc.


Lesson 4. Making Telephone
Calls
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
How to making a phone call properly
How to answer a phone call properly
How to leave and take messages
How to make an appointment

Lesson 5. Making Requests
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Persuading people to do things politely
Talking about urgency
Lesson 6. Dealing with
Complaints
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Principles of dealing with complaints
The process of dealing with problems
Clarifying and confirming on the telephone


Lesson 7. Making Suggestions
Holding a brainstorming meeting
Basic Rules of hosting and participating a
brainstorming meeting
The process of holding a brainstorming meeting
Open a meeting
Invite opinions
Participants make suggestions
Encourage opinions
Summarize and end the meeting


Lesson 8. Making Presentations
Basic rules of making an effective presentation
Study the structure and relevant expressions
The basic structure of presentation
Opening
Body
Conclusion
Q&A


Lesson 9. Agreeing &
Disagreeing
Basic Rules and Concepts
Conversation and Listening
Check Answers and Further Practice
Writing Practice
Learning Points
Agreeing
Disagreeing
Lesson 10. Final Review
Greetings
Socializing & Small
Talks
Telephone English
Making Requests
Dealing with
Complaints
Making Suggestions
Making Presentations
Agreeing and
Disagreeing
Review

Socializing in English
Telephoning in
English
Making presentations
in English
Conducting meetings
in English
Checkpoint
Have you known the course requirements?
Have you known the essential learning points
of the course content?
Do you have any questions regarding the
course content?
Will you have difficulty joining the on-campus
activities?
Will you have difficulty with e-learning and the
Internet?

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