Professional Documents
Culture Documents
D. Anthony Chevers
SBCO 6240 - Production and Operations Management
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Content
Contact information - instructor
Class times and locations
Course objectives and scope
Schedule topics
Course materials & Assignments
Grading scheme & Note
Lecture #1 – Overview of POM
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Contact Information -
Instructor
Instructor: D. Anthony Chevers
Room: 28 Department of
Management Studies (DOMS)
Email:
delroy.chevers@uwimona.edu.jm
Tele: 977-3775/3808, Ext 272
Office hours: Tue. 5:00pm – 7:00pm
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Class Times &
Locations
SB624 – Western Campus
Sat/Sun 7:30 am – 10:40 am
10:50 am – 2:00 pm
2:50 pm – 6:00 pm
Room: Lecture Theatre
Start – Jan. 17, 2010
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Course Objectives & Scope
To introduce students to the strategic and operational
issues and decisions involved in managing the operating
division of a firm.
The operations function in the firm is concerned with
managing the processes by which basic resource inputs
(raw materials, labor, energy, etc.) are transformed into
goods and services.
The efficiency with which this transformation occurs is
influenced by the choice of technologies, the design of the
facilities, processes and jobs, and the effectiveness of the
production plans.
Firms have only 2 means to carry out their business
mission. The business processes (repetitive elements) &
the projects commissioned to satisfy specific purpose.
By examining cases in a spectrum of industry settings,
students are exposed to a wide diversity of the decisions
faced by the operating manager.
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Operations Road Map
(Ritzman et al., 2010) – Prescribed Text
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Scheduled Topics [Western
Campus]
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Teaching
Methodology
Students are expected to read the assigned
chapters in the text and supplemental
readings.
Carefully analyzed the relevant
cases/caselets discussion questions and/or
exercises prior to class.
Essential to take an active role in class
discussion.
Students are encouraged to work in groups,
but are expected to present their own
analysis and perspectives in class.
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Assignments & Exam
[MoBay]
cell phones
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Lecture #1a – Overview of
POM
Definitions
Operations Management; Supply
Chain
Purpose of POM
Purpose of Supply Chain
Management
Operations & Supply Chain
Strategies
Developments in POM
Exercises/Case Analysis
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Operations Management
(OM)
It is through Production and Operations
Management (POM) that we come to have our
food, shelter, durable and non durable goods,
health care, education and general standard of
living. The quality of our productive systems is a
main difference between highly industrialized
countries and underdeveloped countries.
POM – The planning, scheduling and control of the
activities that transforms inputs into finished
goods and services (Bozarth, 2005). The primary
concern is QUALITY and EFFICIENCY.
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Diagram of the
Productive System
F in a n c e M oney
M a n a g m t. Labor P ro d u c ts
S o c ie ty A c c o u n tgIn
. p u t s M a te ria lT r a n s fo r m a tio n O u tp u ts S o c ie ty
M k tg . M a c h in e S e rv ic e s
E n g in e e g . M e th o d
C o n tro l
In te rn a l Feedback
Q u a lity G o o d s
E ffic ie n t S e r v ic e s
E x te rn a l F e e d b a c k
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Heizer and Render (2004)
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The Operations Function
Bozarth, 2005
Operations function is the collection of people,
technology and systems within an organization that
has primary responsibility for providing the
organization’s products or service.
E.g. – Manufacturer of wooden chairs – Raw lumber arrive as
an input to the plant by truck or train car; Wood is unloaded
and moved onto the plant floor; Planing machines cut the
lumber to the right thickness; Lathes shape pieces of wood
into legs and back spindles for the chairs; Other machines
fabricate wood blanks, shaping them into seats and boring
holes for the legs and back spindles; People who run and
load the machines; Conveyors and forklifts that move
materials around the plant; Other employees who assemble
the chairs; Other employees who pack and move completed
chairs into a finished goods warehouse or onto trucks to be
delivered to customers; Supervisors and managers use
information to plan what activities will take place next.
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Supply Chain & Mang.
(Bozarth, 2005)
A supply chain is a network of
manufacturers and service providers that
work together to convert and move goods
from the raw materials stage through to the
end user.
Upstream – Activities of firms that are positioned
earlier in the supply chain relative to some other
activity or firm of interest (Bozarth, 2005). E.g.
-Alcoa to Anheuser-Busch; Local E.g.?
Downstream – Activities or firms that are
positioned later in the supply chain relative to
some other activity or firm of interest (Bozarth,
2005) E.g. –M&M to Anheuser-Busch; Local E.g.?
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Anheuser-Busch’s Supply
Chain (Bozarth, 2005)
Alcoa =Mining; Ball =Al cans; M&M =Wholesaler; Meijer
=Retailer
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Supply Chain & Mang.
(Bozarth, 2005)
Supply Chain Management
The active management of supply chain activities and
relationships in order to maximize customer value and
achieve a sustainable competitive advantage (Bozarth,
2005)
Earlier links were disjointed and operations inefficient
Pioneer – Wal-Mart (1980’s) – Individual stores sent
daily sales info. to Wal-Mart suppliers via satellite, who
plan production and ship orders to Wal-Mart’s
warehouse. From W/H to stores in less than 48 hours
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Organizing for Goods
and Services (Heizer, 2004)
To create goods and services, all organizations
perform 3 basic functions:
Marketing – generates the demand & takes the order [E.g.
-Bumper sticker, I go to church ‘xx xxx xxxx’, etc.]
Production/Operations – creates the product or service
Finance/Accounting – tracks how well the organization
is doing, pays the bills & collects the money
Universities, churches, boy scouts, fast food outlets,
car manufacturing and other businesses all perform
these functions
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Three Functions
Required of All
organizations
Organization
Fast food
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Why Study POM & Supply
Chain Management? (Bozarth,
2005)
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DEVELOPING OPERATIONS STRATEGY
Corporate Mission
Assessment of Distinctive
Global Business Business Strategy Competencies or
Conditions Weaknesses
Product/Service Plans
Competitive Priorities
Cost, Time, Quality &
Flexibility
Operational Strategies
Positioning the Production System
Focus of Production
Product/Service Designs and Plans
Production Process and Technology Plans
Allocation of Resources to Strategic Alternatives
Facility Plans: Capacity, Location, and Layout
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Best Operating Level with
Economies & Diseconomies of
Scale
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H
Era
Industrial Revolution
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Continuum of
Characteristics
More like a More like
manufacturing a service
organization organization
D. Anthony Chevers
delroy.chevers@uwimona.edu.jm
DOMS, Room #28
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