Business Etiquette
Key Aspects of Business Etiquette
 What is Business Etiquette?
 The Importance of Introduction
 Meeting and greeting Etiquette
 Mobile/Telephone Etiquette
 Office Etiquette
 Dress Etiquette
What is Business Etiquette?
Etiquette are the rules and conventions governing correct or polite
behavior used in society, in a particular social or professional group

In Business Terms
 Understanding overall business Decorum
 Treating others with respect and being courteous
 Being comfortable around people
 Presenting yourself in a acceptable manner
Career Preparation
Why Prepare?

It’s a jungle out there…..

Competition is strong, and the way we present ourselves is under closer
examination more than ever before.
The Importance of Introduction
 In today’s business situations people must be
able to properly introduce themselves and others
without feeling apprehensive.
 Failing to introduce people in a business
situation makes you look downright
 Always rise as a mark of respect.
 Look into the eyes and smile
 Give a firm handshake
 Say , “ how do u do?”
Rules of Introduction
 Younger people to older people;
 Junior ranking professionals to senior ranking professionals;
 Business contacts and staff to clients;
 Say important persons name first and add a few words about that
 If you forget someone’s name during an introduction, don’t panic.
Look the person directly in the eye and with a sincere smile, say
“I’m sorry, but your name just slipped my mind. Could you
remind me?”
 Stay around till both the parties start speaking.
Introductions in Business
 Introducing yourself
 Introducing others
 Responding to introductions
 What to do when you can’t remember names
 Secret to remembering names
Meeting and Greeting
 Who introduces who?
 Introduce the person with lesser authority to the person with higher
authority, regardless of gender
 Highest person of rank is mentioned first. Remember: “Big, may I
introduce Small.”
 A younger person is always introduced to an older person
 It is helpful to include the persons title
Exchanging Business Cards
 Carrying your card and be a giver of cards
 Distinguished business card with updated information.
 Neat and clean card ready for distribution in a card holder.
 Presenting your card
 Compliment while receiving a card
 Set goals for distribution
Body Language
 Make frequent eye contact
 Smile
 Take notes
 Smile
 Nod frequently
 Smile
 Keep you hands out of your
 Slouch - Dropped
 Cross you arms
 Tap your feet
 Clear your throat
 Bite your lips or nails
 Handshake is a gesture of acceptance and welcome;
 Extend your right hand;
 Web to web, finger to finger;
 Give slight pressure;
 Grasp the other person’s hand firmly and completely;
 Look into the eyes and smile;
 Release the hand in three seconds;
 But no matter what, never, ever refuse to accept someone’s hand.
The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Bone Crusher
The Palm Pinch
The Limp Fish
Telephone Etiquette
 When you initiate a call identify
 Tell the basic nature of your call;
 Have someone answer your calls;
 Always return calls; and
 No phone calls during meetings
Mobile etiquette
 Use of silent/vibrate mode.
 Do not use mobile while driving
 Volume and pitch and tone while using
 Avoid jazzy ring tones while at work.
 Maintain privacy while talking
 Switch off when asked for.
 Avoid multitasking
Office Etiquette
 Greetings
 Punctuality
 Space
 Time
 Play the Host
 Posture
 Hovering - Balanced
 Communication
 Credit and Compliments
 Speak well of your co-
Office Etiquettes
 Be polite and courteous to colleagues.
 Handle the furniture with care.
 When offered tea and coffee thank the person and
throw the disposable cups in the dustbin.
 Take an appointment if you want to meet a senior.
 Always allow your boss to complete his conversation if
he is over the phone
 Always carry important papers in a folder.
 Don’t hang around the corridor
 Don’t smoke in the office premises.
 Don’t gossip and criticize people.
 Don’t giggle or talk loudly
 Don’t spread litter around.
 Don’t barge into a meeting lunch or dinner if you are not
 Don’t use stationery for personal use
Cubical Etiquette
Cubical Etiquette
 Never enter someone's cubicle without permission.
 Announce yourself at their doorway or lightly knock on the
 Post a sign or flag at your cube entrance to signal when you
can be interrupted.
 Don't peek in as you walk past each one.
Cubical Etiquette
 Don't loiter outside someone's cube while you wait for him or
her to finish a phone call.
 Never read someone's computer screen or comment on
conversations you overhear.
 Keep your hands off others desk. Just because there's no
door doesn't mean you can help yourself to their paper
 Avoid eating meals inside the cube
Dress Etiquette
 The Professional look

 Dress for the part

 Simple but Classy

 Grooming
Clothing Tips for Men
 Conservative 2-piece dark suit, navy blue or
medium to dark gray.
 Long sleeved blue or white shirt.
 Tie complimenting in color or style
 Socks one shade lighter than trousers
 Dark polished shoes and matching belt
 Jewelry – No bracelets, earrings or large rings.
Dress for Success
Clothing Tips for Women
 Cotton Saree/ Dark conservative suit.
 White or light colored long sleeved blouse
that is not low cut..
 Black well polished shoes with 1 to 1½ inch
 Limited conservative jewelry.
 Hair neatly tied and off the face.
 Simple business makeup.
Dress for Success
Email Etiquettes
 Be concise and to the point
 Use proper spelling, grammar and punctuation
 Make it personal
 Use templates for frequently used responses
 Answer swiftly.
 Do not attach unnecessary files
 Use proper structure and layout.
 Do not overuse the high priority option.
 Do not write in capital letter
 Do not leave out the message thread.
 Read and compile before you send it.
 Do not overuse reply to all
 Proper use of Cc, BCC
 Take care with abbreviations and emoticons.
 Don’t reply to spam
 Do not forward chain letters
 Do not use email to discuss confidential information.
Dining with Style and Grace
Knowing table etiquette will put you at ease.
Your Basic Place Setting
Where do I start?
The Perfect Candidate
 A complete application
 Personal appearance
 Answering questions completely
 Consistent work attendance
 Positive attitude and behavior
 Good interpersonal relations
 Completing tasks efficiently
Pre-Interviewing Courtesies
 Acknowledge your acceptance.
 Do your homework on the company.
 Prepare your questions.
 Make sure you know how to get to the interview location
 Coordinate your wardrobe and portfolio.
 Look your best.
 Be 10 minutes early.
The Interview
 The Application
 The Greetings – the handshake, the names
 The Chit – Chat
 The Core – the interviewing questions
 The Questions - Have your questions ready!
 The Close – What happens next?
Post Interview
Ask for their Business Card.
Write down important discussion points.
Write a thank you letter.
Follow up with a phone call.