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MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY

Communication
Week 7: Knowledge Work
MIT 634602
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
The Knowledge Economy
traditional roles: employer
employee (boss worker)

profit source: manufacturing
products strategic management
of knowledge resources

employing skills and expertise
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Support for Knowledge workers
Information systems provide access to
organisational data and knowledge to ALL
workers
Expert Systems allow semi-skilled and
inexperienced staff carry out tasks
requiring simple expertise
Global access to information (WWW)
available to any organisation and its
workers
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Knowledge worker
Evaluate all workers (white and blue
collar) on basis of:
individual experience
knowledge and training
personal networks (support sources)

Manuel Castells The Information Age: Society and
Culture (1996)
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
A New Economy
Information
All types of facts, formula, events, objects
and things can be represented as
information
information can be communicated and
shared
global reach allows information-based
commerce to be conducted across the globe
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
KM
The capabilities by which communities
within an organization capture the
knowledge that is critical to them,
constantly improve it and make it available
in the most effective manner to those
people who need it, so that they can exploit
it creatively to add value as part of their
work.
Royal Dutch/Shell definition taken from the BSI Guide
to Good Practice
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Knowledge Management
If organizations can manage
organisational knowledge and
organisational memory better, then
they can become more efficient.
expertise
experience
history/ precedent
training
competitor intelligence
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Types of knowledge
Define knowledge by type in terms of
function:

Declarative knowledge (knowledge
about)
Procedural knowledge (know-how)
Causal (know why)
Conditional (know when)
Relational (know with)
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Considerations in knowledge work
capturing information
sharing information
copyright
plagiarism
information security
information quality
intellectual property
information overload
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
The Internet as knowledge
source
Bad information ( including bad
science)
Anarchy of the Internet no
supervision
Digital divide
Privacy
Cybercrime/cyberfraud

MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
Communication and
Knowledge Management
Transcribing data into information
Converting information to
knowledge
MIT 634602 MELBOURNE INSTITUTE OF TECHNOLOGY
references

Dwyer, J. Communication in Business:
strategies and Skills
Castells, Manuel and Aoyama, Yuku
1994 Paths towards the Informational
Society: Employment structure in G-7
countries, 1920 - 90 International
labour Review vol 133:1