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WorkPlace Etiquette

By: Jennifer L. Frey


Definition of Etiquette
Etiquette - n: rules governing socially
acceptable behavior.
The conduct or procedure prescribed by
authority to be observed in social or official
life.
The practices and forms prescribed by
social convention or by authority.
Etiquette is found in many areas
of daily life
*Workplace *Boating
*Golf course *Driving a vehicle
*Telephone *Email, letters, memos
*Air travel *Sports
*School

The whys of Etiquette?
To avoid negative confrontation
To avoid politics, i.e., in the office, on the
golf course, on the highway, traveling by
boat, flying in the air.
To communicate effectively with an
opposing opinion of another person(s).
To be organized and in a uniformed way.
Misunderstandings among co-
workers lead to workplace tension
Whether you work for a
small non-profit
organization, a giant
multi national corporation,
or something in-between,
chances are you spend
many hours a day in close
proximity to other people.
Workplace etiquette - why is IT
so important?
Avoid work-place tension
To avoid employee stress
Avoid misunderstandings
Employee job satisfaction
Increase productivity
Get the job done
To make the workplace a
happy, stress-free place



Sensory reminders of how to get
along in the workplace
Sound
Monitor the volume of
conversations
Keep personal telephone
conversations and emails
to a minimum
Maintain privacy - keep
all workplace
conversations professional
Avoid interruptions
DONT GOSSIP!


Sensory reminders of how to get
along in the workplace
Scent
Be sensitive to scents and
smells surrounding you,
i.e. perfumes, cologne
If eating at your desk
avoid eating foods strong
in smells and aromas - can
become unpleasant
Sensory reminders of how to get
along in the workplace
Sight
Keep your personal
workspace clean and neat
at all times
Use shared areas with
respect and courtesy -
clean up after yourself
Getting to the top!
Positive attitude
Willingness to help
Mutual respect
Compromise
Punctuality
Professional dress
Respect for others
opinions
Teamwork
Getting to the top - continued!
Show appreciation or
give credit for a job
well done
Speak well of your co-
workers
Try not to step on
anyones toes, or hurt
anyones feelings
BE COURTEOUS!

Dilbert - what to say, and what
not to say in the workplace!


Key Elements to a productive,
happy workplace!
The three Bs:
Be Kind
Be Courteous
Be Respectful

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