January 17, 2008

Accentuate the Positive with Appreciative Coaching
Presented by

Sara L. Orem

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To introduce coaches to accentuating the positive through new organizational change and coaching methods To give practical tips for accentuating the positive with Appreciative Coaching

PURPOSE

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DESIRED OUTCOMES
• An understanding of Appreciative Inquiry as one of the new positive change processes • Understanding of how the principles and stages of Appreciative Inquiry underlie Appreciative Coaching • Examples of AC tools and how they guide coaching conversations and impact results • Ideas for using AC in our own professional practices
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AGENDA
Appreciative Inquiry What is it?

Tools for accentuating the positive with clients

Appreciative Coaching How AC uses AI

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AN ALTERNATIVE APPROACH TO CHANGE
Problem Solving
 Identify problem/weakness  Analyze causes  Brainstorm solutions  Develop action plans

Appreciative Approach
 Identify: What’s working now that we want to expand?  Imagine: What might be even better?  Innovate: How can we move in that direction?  Implement: What steps should we take?
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ART OF THE QUESTION
• DEFICIT BASED • What’s wrong with me? • What’s wrong with them? • Why can’t I get better at this? • Why does this always happen to me? • Why bother? • How can I avoid this? • ASSET-BASED • When have I been successful in the past? • What are my strengths and talents? • What do I imagine could happen in this situation? • What actions can I begin experimenting with (to assure that my imagined state IS my future state)?
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APPRECIATIVE COACHING MODEL …accentuate the positive
IDENTIFY DISCOVER Reflecting and Celebrating Topic INNOVATE DESIGN Directing Attention and Action

IMPLEMENT DESTINY Building Strength

IMAGINE DREAM Articulating Potential

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STEPPING INTO APPRECIATIVE COACHING
• Addressing worldview • Using positive language • Being curious about clients • Staying present
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WORLDVIEW
• Glass half full • Attitude of gratitude, actively looking for good • Asset-based thinking • Curiosity • Readiness for surprise, adventure • Learning edge • Glass half empty • Lack of gratitude, or ingratitude • Deficit-based thinking • Complacency • Overdependence on routine • Stay with trusted competencies
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Noting your own worldview
• Think of an assumption you have about your work, family or your social world. How might this represent something in your worldview? (Example: People should produce work that is as close to perfect as possible. It is important to put your best effort into everything. If you don’t, you can expect to be harshly judged.) • How might the above example represent a positive or negative worldview? What are its implications for you as a coach?
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LANGUAGE
Words make worlds Language is the way we establish, maintain, and change relationships What we say and how we say it invites relationship, or discourages it. We make relationship together through conversation It is harder to co-create with deficit thinking and deficit language than with affirming language..

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PRINCIPLES OF Appreciative Inquiry
• Constructionist: We make our own reality • Simultaneity: Asking generative questions initiates change • Anticipatory: What we see is what we believe can be • Poetic: We tell new stories about old experiences, demonstrating learning. • Positive: Encouragement and affirmation are the mulch of change and growth 12

CONSTRUCTIONIST PRINCIPLE
Our experiences, relationships, and history make up our reality. We are continually creating this in each moment with others.
Listen for … talents, past successes and imagined futures
We don’t see things as they are, we see them as we are. Anais Nin

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ANTICIPATORY PRINCIPLE
What we see (as possible) guides our action toward that possibility
Listen for … Phrases that paint images of and express potential for a desired future, that anticipate innovation
Our aspirations are our possibilities. Robert Browning
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SIMULTANEITY PRINCIPLE
Inquiry and change can happen in the same moment. Change occurs when we are prompted to think in new ways
Listen for … Action in a new direction and answers which indicate a shift in perspective

The line is an evolving path that actually changes according to the first steps we ourselves take to begin the journey. David Whyte

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POETIC PRINCIPLE
We rewrite our stories based on new knowledge and new experience, displaying compassion for our old, less learned selves.
Listen for … Moments of creativity and discovery of positive reinterpretations of past experience
Things do not change, we change Henry David Thoreau
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POSITIVE PRINCIPLE
Encouragement and affirmation create the foundation for confidence and action
Listen for … Expressions of positive attitudes and feelings, such as hope, inspiration, joy
There are only two ways to live your life. One is as though nothing is a miracle; the other is as if everything is. Albert Einstein
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APPRECIATIVE COACHING MODEL
DISCOVER IDENTIFY Reflecting & Celebrating DESTINY IMPLEMENT Building Strengths Topic DREAM IMAGINE Articulating Potential

DESIGN INNOVATE Directing Attention & Action

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COACHING IN THE DISCOVER/Identify STAGE
• Establish a positive connection • Lead client to a more empowering perspective • Link the positive past to the present • Affirm the sense of the possible • Cultivate and support the client’s belief in a positive future
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TOOL: QUESTIONS THAT ENGAGE
• • • • Express curiosity and wonder Frame positively Ask open rather than closed Seek generative thinking rather than evaluative thinking

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TOOL: FOUR CORE QUESTIONS
• Describe a high point or peak experience in your life or work up to now. What does this experience say about you? • What gives energy to you now? • What do you most value about yourself, your relationships, and the nature of your work? • What 1 or 2 things do you want more of or different?
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TOOL: OBSERVATIONS
Purpose… • To observe something that has not surfaced overtly • To make visible and understand, not criticize or judge So that… • You have new choices
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TOOL: EXPERIMENTATION
Purpose • To approach the learning edge • To create a permissive space So that • There is a sense of adventure rather than risk • Nothing is lost, there is a no fail zone
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TOOL: ROLE MODELS
Serve as resources or examples of what clients would like to achieve by • Demonstrating performance or character outside own experience • Providing rich information to develop an image of one’s own success • Acting as a point of discovery to build on own reserves
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APPRECIATIVE COACHING MODEL
DISCOVER IDENTIFY Reflecting & Celebrating DESTINY IMPLEMENT Building Strengths Topic DREAM IMAGINE Articulating Potential

DESIGN INNOVATE Directing Attention & Action

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COACHING IN THE DREAM/Imagine STAGE
• Encourage the creation of images of possibility • Invite conversation and journaling about an imagined future • Affirm the image of possibility

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TOOL: MIRACLE QUESTION
Suppose that tonight, while you are asleep, a miracle happens and the thing you most want to be is now possible. However, because you were asleep, you don’t know that the miracle has already happened. How will you discover this? What will you see, understand, experience that will tell you of your expanded capability?
Berg & Miller, 1992 27

APPRECIATIVE COACHING MODEL
DISCOVER IDENTIFY Reflecting & Celebrating DESTINY IMPLEMENT Building Strengthsg
Strength

DREAM Topic IMAGINE Articulating Potential

DESIGN INNOVATE Directing Attention & Action

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COACHING IN THE DESIGN/Innovate STAGE
• Help the client bring his or her imagined future into focus • Affirm the reality of the possibility • Support mindful choices and actions

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TOOL: THE APPRECIATIVE PATH or THE CRITICAL PATH
The Poetic Principle tells us that we can rewrite our stories with compassion and understanding because we are always learning and growing (we are always becoming).
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TOOLS:
NAMING, EXPERIMENTING, BEING MINDFUL
• Affirm the future state by naming it as if it were in the present. • Experiment at the “learning edge” and practice • Look for opportunities to move • into the future
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TOOL: CULTIVATING SUPPORTERS
• Cultivate positive supporters – Who are your fellow travelers? – Who are the people you trust to support your effort? – What do you need that you experience as support? – Discriminating between support and others’ agenda.
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TOOL: BEING-WITH

Addressing the Internal Judge • Acknowledge dark days without self-evaluation. • Accept emotions without acting on them immediately; acceptance lets emotions breathe and dissipate. • Self-observation helps us realize we are more than our emotions • Acting (when possible) to make positive choices

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APPRECIATIVE COACHING MODEL
IDENTIFY DISCOVERY Reflecting & Celebrating IMPLEMENT DESTINY Building Strengths Topic INNOVATE DESIGN Directing Attention & Action
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IMAGINE DREAM Articulating Potential

COACHING IN THE DESTINY/Implement STAGE
• Help client recognize elements of her imagined future in the present • Enable client to expand her capacity to create that future • Support the client in maintaining discipline • Completing the coaching relationship
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COMPETENCE IN DESTINY
• Affirmative Competence: Clients learn to draw on their ability to appreciate their own positive possibilities. • Expansive Competence: Clients challenge themselves to stretch and move into new ways of thinking and acting. • Generative Competence: Clients recognize and track their positive changes to experience a sense of ongoing inspiration.
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TOOLS IN DESTINY/Implement
• Practice: Making new behaviors habitual • Perseverance: Maintaining confidence in our clients, reminding them of their imagined goals and helping them to see continuing possibilities • Celebration: Savoring, appreciating and enjoying
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CLOSING THE WEBINAR
• What questions remain? • What still needs to be said? • Sharing of take-aways?

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PLEASE CONTACT ME
Sara L. Orem
sorem@appreciativecoaching.com www.lotus-coaching.com NEW: www.saraorem.com

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