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COMPUTER HARDWARE

SERVICING NC II

AGENDA
Unit of competency
 Summary questions
 Inventory
 Occupational Health and Safety
 Disassembly and Assembly of PC
 Software installations
 Computer configurations

Device

driver installation
 Cabling configurations
 Networking
 Electronics symbols
 Acronyms
 Oral question and answer

UNIT OF COMPETENCY .

Install Computer System and Networks  Diagnose and Troubleshoot Computer System  Configure Computer System and Networks  Maintain Computer System and Networks  .

ANSWER THE FOLLOWING SUMMARY GUIDE QUESTIONS .

Yes Obtain materials. Yes Interpret work instructions according to the job requirements. equipment and testing devices needed to conform the job requirements. Yes . tools.Can I Plan Yes or No and Prepare work to ensure occupational health and safety (OHS) policies and procedures are followed.

Yes Check computer systems and networks for configuration in accordance with the specification and requirements. Yes Check/test devices/systems and/ or installations to determine the conformity to the job requirements.Obtain computer components/devices/systems and determines its location prior to installation. Yes Install equipment/devices/systems in accordance with the job requirements. Yes .

Yes  Correct/adjust components or parts of computer system and networks in accordance with job requirements. Diagnose fault or problem in the computer systems and networks in line with the standard operating procedure. Yes  Configure the identified systems and networks based on the specifications and job requirements. Yes . Yes  Inspect and test configured computer systems and networks in conformity with manufacturer's instructions/manual.

Yes . Test computer systems and networks to ensure safe operation. Yes  Performs scheduled/periodic maintenance in accordance with manufacturer's requirements. Yes  Document tasks undertaken in the accordance with standard operation procedure (SOP). Yes  Make needed repairs/replacements in accordance with established procedures when necessary. Yes  Clean and clear worksite of all surplus/excess materials in accordance with company standard operation procedure(SOP).

IMPORTANT TO REMEMBER .

FILLED UP THE FOLLOWING  Candidate’s Name : Name of students  Candidate’s signature : your signature  Date : Date of exam  Assessor's Name : Name of examiner/ask if necessary .

INVENTORY .

MATERIALS  Computer Casing ( Mini Tower Casing)  Mother Board (Socket 478 / LGA 775)  Microprocessor (Pentium 4 / Core2Duo)  Power Supply (ATX 500 Watts)  Memory modules (DDR1 /DDR2)  Video Card (AGP/PCIE)  Modem  Drives (Optical / Hard disk drives)  Cables  AVR .

TOOLS  Anti Static protection (wrist wrap)  Pliers  Screw drivers  Multi-meter (VOLT OHM Meter)  Cable Tester  Crimping tool  Side Cutter  Gloves  UTP Cable  Cable tie  Logic Probe .

WORK AREA Table / work board Rubber matt Extension power cord ( 220V ) .

EQUIPMENT Printer Personal Computer with LAN .

OCCUPATIONAL HEALTH AND SAFETY .

OHS Always ground yourself before touching any part of the computer Do not work alone Be careful with tools that may cause short circuit Replace only fuses with those proper ratings .

trash can . Keep one hand in your pocket when working live circuit. . fire exit and capable of being disinfect. Wear rubber sole shoes when standing on the ground or in a concrete floor.Wear safety glasses for protection against sparks and metal fragmented Use only grounded plugs and receptacles Working area should have ventilations.

Wear hard hat when someone working above you When making circuit changes. .Always power off and unplug the computer before working on it. switch off and unplug the power cord from the equipment then discharge the capacitors.

PC ASSEMBLY AND DISASSEMBLY .

Open the case and install the power supply. Install the CPU. CPU fan and RAM. Casing configurations.PC ASSEMBLY Discharge yourself before touching any part of the computer. Mother board configurations. Apply 5S . . Segregate and arrange the computer peripherals .

Install the motherboard to the case and screw. Connect the external part peripherals Switch on the computer system . switches and IDE connectors to the mother board. be sure that it is in a proper places and tighten. Connect the power.  Inspect all connectors.

 Disconnect all the external connector peripherals.  Unscrew the power supply.PC DISASSEMBLY  Switch off and unplug the computer from the power source.  Unplug all the internal connectors from the mother board. .  Unscrew all the drives (HDD.  Open the case.CDROM and Floppy drives)  Unscrew the mother board.

BASIC TROUBLE SHOOTING Beep coding trouble shooting. Component isolation RAM isolation Equipment isolation .

SOFTWARE INSTALLATION .

Forcing the system to boot from CDROM drive in which the CD OS installer located.CMOS/BIOS/POST CONFIGURATIONS CMOS Configuration. . Press any key. Press delete key for 5 to 10 seconds upon booting the computer to enter the CMOS Setup Utility for the CLONE Computers Change the booting sequence into CDROM/DVDROM first to boot. Insert the CD OS installer . Then follow screen instruction.

PARTITIONING THE HARD DISK DRIVE Press D key in order to delete partition Press C key in order to create partition Press L key to confirm the deletion of the partition Delete the existing capacity eg. Then enter new required capacity eg. 40000mb. 20000mb. .

FORMATTING THE HARD DISK DRIVE  Choose NTFS quick formatting to quickly format your hard disk. . supports filelevel security compression and auditing. and has the ability of file and folder encryption. Note: Best practice is selecting NTFS because it can handle larger than 32 gig capacity .

.PRODUCT KEY Comes from the vendor or someone who give the OS. Normally it is place at the cover of the CD.

COMPUTER NAME ORGANIZATIONS / WORKGROUP Put the unique computer name eg. Put the workgroup as simple as possible eg. your name Put the organization as simple as possible eg. tesda or lsgh or anhs . home or office.

FIREWALL CONFIGURATION STAGE Select On the firewall or the tab which indicated as RECOMMENDED. .

Please note that the LAN card is not yet configure so there is no chance that you can connect directly to the internet/network at this stage.INTERNET CONFIGURATION STAGE Select skip.  .

CREATING PRIME USER You must create prime user account other than administrator in order to continue the installation. User1. . Use user account as simple as possible eg.

DEVICE DRIVER INSTALLATION  Manual and automatic installation. Before installation please visit the device manager tab – to view the hardware components device software installed or not. Place the CD device software installer in to the CDROM Drive then wait until it prompt then follow screen instructions. .  Automatic installation.  Manual installation. It is recommended for trouble shooting / isolation purposes.

Connect the printer cable to the system unit’s printer port. Install the printer driver software automatic or manual technique. Insert the CD printer installer. .PRINTER INSTALLATION For old printers such as dot matrix etc. Allow the System to detect the printer. Connect the power cord to the outlet then switch ON the printer.

CABLE CONFIGURATIONS AND NETWORKING .

. then click OK. Locate the appropriate printer’s name then right click.SHARING THE PRINTER After installing the printer’s driver software there will be an icon created inside the printer/fax tab icon in the control panel. Click the sharing security.

ACRONYMS – Advance Technology Attachment RAM – Random Access Memory SDRAM – Synchronous Dynamic Random Access Memory DRAM – Dynamic Random Access Memory EDO RAM – Extended Data Output Random Access Memory ATX .

– Single Inline Memory Module DIMM – Double Inline Memory Module RIMM – Rambus Inline Memory Module AT – Advance Technology USB – Universal Serial Bus IEEE – Institute of Electrical and Electronics Engineer OHS – Occupational Health and Safety SIMM .

– Basic Input Output System  ISA – Industry Standard Architecture  PCI – Peripheral Component Interconnect  EISA – Extended Industry Standard Architecture  VESA – Video Electronics Standard Association  IDE – Integrated Drive Electronics  SCSI – Small Computer System Interface  CMOS – Complementary Metal-Oxide Semiconductor  ROM – Read Only Memory  DDR – Double Data Rate  CPU – Central Processing Unit  UDMA – Ultra Direct Memory Access  BIOS .

Sort  Sanitize  Sweep  Systematize  Self Discipline  Sustain  Safety  Separate  Standard  Save the Environment  10’ S .

ELECTRONIC SYMBOLS Resistor Variable resistor Capacitor Variable Coil capacitor or Inductor .

Diode Zener Loud diode speaker Crystal oscillator Transistor .

Transformer Fuse Relay Battery Microphone Posistor .

Integrated Circuit Ground Chasis Ground System Switch ( SPST) Single Pole Single Throw Switch ( SPDT) Single Pole Double Throw .

Switch ( DPST) Double Pole Single Throw  Switch ( DPDT) Double Pole Double Throw Rotary Switch Single Pole (4 positions) Rotary Switch Double Pole (4 positions) .

ORAL QUESTION AND
ACCEPTABLE ANSWER

SET A

 You

have just installed Windows 98. During testing
, it fails to start after the “starting Windows 98 “
message appear. What should you do to
troubleshoot this problem? Name at least two
ways.
a. Type Win/D:M add the command prompt
to start windows.
b. Press F8 when Windows restarting and
select safe mode

You check your Windows 2000 installation and it looked good. You have configured a dual boot system consisting Windows 98 in FAT 32 partition and Windows 2000 using NTFS partition. However. when you boot to Windows 98 you can not see the files in the NTFS partition. What might be the source of the problem? Windows 98 is not compatible with NTFS .

Disk Defragmenter. Name one way of checking for errors. click computer management and within the storage tab click disk defragmenter . click administrative tool. Open control panel. You successfully install Windows 2000 Professional and you want to check your drives for errors.

. Install Windows 98 first. And install Windows 2000 to the second partition. You want to setup a dual boot scenario between Windows 98 and Windows 2000. How would you do this? Partition your hard drive.

A customer complains that his hard disk is making lots of noise. After examining the computer and hearing the noise for your self. you notice that high pitch noise seems to be coming from the fan in the power supply. Which component should be replaced? Power Supply  What part of HP Laser printer is malfunction if you receive a “50 service error”? FUSER .

she gets no video and hears a series of beeps. What should be your next step? What is the error? Replace the video card be sure that it is tighten . Upon further examination you are able to identify the problem. The beeps are in the sequence of one long beep. then two short beeps.A customer complains that he can’t get his computer to work. You tell the customer to bring the machine in. When she turn it on.

sys . Most of the error begins with 2 indicate memory error of some sort.bat and Config.  What two command files are used by DOS to configure the computer? Autoexec. What is indicated by a “201” error at system start up? Bad memory.

which has always worked perfectly. but upon rebooting you find that the new device is not recognized by the system. your modem. You install a newly purchase sound card into your computer. At the command prompt type IPCONFIG . Moreover. has stopped functioning. click run and type cmd then press enter key. What is probably the problem? The sound card is using the same IRQ as the modem  What is the correct way to use the protocol utility IPCONFIG in a Windows 2000 environment? Choose start.

 What is the correct sequence to start Windows 2000 backup program? Choose start-Programs-then Accessories. each of which must be from 0 to 255. What is an IP address? Describe the format? An IP address is set of four numbers. Transmission Control Protocol/Internet Protocol (TCP/IP) is a collection of protocols that help manage the internet communication. . Each computer running TCP/IP must have a unique IP address assigned to it.then System Toolsthen Backup.

What is the correct term for such arrangement? Peer to peer networking  Sending and receiving electronic mail (e-mail) is a common benefit of the internet. including printers. You’ve setup a network whereby each computer act as a client and a server and in which each user shares each other’s resources. What is before a user can begin using e-mail? E-mail account and e-mail client . Assuming a user has access to the internet on a properly configure PC.

? Add/Remove Programs .x? MSBACKUP. What is the name of the executable file for Microsoft Backup for DOS? For Windows 3.  What program in the control panel can be used to create a startup disk.EXE  What would you type at a DOS command line to start the Microsoft Anti-Virus? Type MSAV at the command prompt.

 What is the final option in the Configure Screen menu? Compatibility test  The MSBACKUP Program in DOS receives its settings from what file? SET file .

SET B .

Can you site disadvantage on NTFS? NTFS is more sophisticated file system however it is not compatible with DOS. .0 utility should you use after installing a new hard drive to make usable? Disk Administrator  Which is the proper command to install Windows 2000 recovery console as a startup option in the CD Rom in drive E? E:\i386\winnt32.exe /cmdcons. Which Windows NT 4. you are ask to choose between NTFS file system and the FAT filesystem.  During the Windows 2000 setup.

and Windows 98 is already installed.  You are preparing the computer for dual booting between Windows 98 and 2000. what should you do with the temporary files generated during the setup process? Nothing. Because all generated temporary files are automatically remove during the process. Your drive is partitioned. After the successful upgrading to Windows 2000. What should be your next step? You must choose FAT for Windows 2000 partition .

bat – This is the key boot for Windows 3. Which of the following is not the Windows 2000 key Boot file? Why? Autoexec.1 and 9X are not necessary for Windows 2000  What is the most likely cause of a paper jam on a dot matrix printer? Obstructed paper path .

 HP printer laser jet III printer is not printing at all. What should you do? Open the cover and reset all cards and chips . The front panel self test does not work. however which component do you suspect is giving you the problem The Formatter A computer is experiencing random reboots and phantom problems that disappear after reboot . The computer indicates that the “device on LPT1 is not ready” You perform a service self test o the printer and it prints on the page of vertical lines with no problem.

 Using either a Windows 9X or Windows 2000 workstation. You must now specify how security will be handled. What could be the options? Share level Access Control and User level control  A Windows 9x workstation includes default support for what network OS/client types? MS Windows Networking and Novell’s Netware within a Windows 9x workstation. client and adapter You are enable file and printer sharing on your Windows 9X system. what components do you need to connect to a Microsoft network server? Protocol. clients are provided for Microsoft and Novell Network  .

and ______? Protocol  What would you need to do to create a new dial-up networking (DUN) connection within a Windows 9x system? Choose: Start-Programs-Accessories: choose and click Dial up networking then double click Make new connection.What is the third element required to configure a Windows 2000 system as a network client? A client. an adapter.  . Or double click My computer icon on the desktop then click dial up networking.

which is not valid backup hardware? Stationary hard disk . Of the following. What would you use to map a network drive in both Windows 9x and Windows 2000? Map network Drive  What type of back up involves selecting the files you want to back up as well as when you want them to backup? Custom backup  There are several pieces of backup hardware that are currently available.

 Which type of backup that backup files on a disk that has changed since the last full backup? Differential backup .