PRESENTATION ON COMMUNICATION

Saurabh Rawat 921001103

COMMUNICATION

Communication can be defined as the interchange of thought, idea or information between two or more persons to bring about mutual understanding. Keith Davis has defined communication as the transfer of information and understanding from one person to another person. According to Louis “Communication is the sum of all the things one person does when he wants to create understanding in mind of another ; it involves a systematic and continuous process of telling, listening and understanding.”

MODEL OF COMMUNICATION PROCESS

SOURCE

ENCODER

CHANNE L MESSAGE

DECODER

RECEIVER

( NOISE )

FEEDBACK

CHARACTERSTICS OF COMMUNICATION
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Communication involves at least two persons. It involves transfer of ideas, facts, emotions, symbols and action from sender to receiver. Communication is a two way process, which means feedback is an integral part of Communication. Communication is a dynamic process that is it grows and develops. Communication may be intentional or unintentional. It is not necessary that Communication results in agreement.

TYPES OF COMMUNICATION
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Internal and External Communication. Upward and Downward Communication. Formal and Informal Communication. Lateral Communication. Mass Communication. Grapevine Communication.

BARRIERS TO COMMUNICATION
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Physical Barriers. Physiological Barriers. Attitudinal Barriers. Perceptual Barriers. Language Barriers.

7 C`s FOR EFFECTIVE COMMUNICATION 
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Clarity. Common. Control. Clarify. Connotation. Completeness. Conciseness.

LISTENING

Listening is a process of analyzing sounds, organizing them into recognizable patterns and understanding the message by inferring the meaning. Listening and hearing are to different words having different meanings. Listening is extremely important for communication process. Good listening skills results in effective human relations and understanding between two people.

LISTENING PROCESS
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Hearing. Filtering. Comprehending. Remembering. Responding.

TYPES OF LISTENING
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Discriminative Listening. Selective Listening. Evaluative Listening. Attentive Listening. Pretence Listening. Comprehension Listening. Intuitive Listening.

BARRIERS TO EFFECTIVE LISTENING
• Physical barriers • People related barriers
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Physiological State of health Disability Wandering attention

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Psychological Being unsure about ability of speaker Personal anxiety Attitude Impatience Emotional block

EFFORTS BY LISTENERS TO AVOID BARRIERS
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Concentration Preparation Show interest Listen for whole message Empathy Body language Note taking Listening before evaluating

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