Transforming IT with

Cloud Computing

Trae Chancellor
Salesforce.com

Cloud Computing is Transformational for IT

Adoption of the cloud is

accelerating
Deliver innovation and
business priorities
IT transformation: Org,
Architecture, Ops
Leverage and Advantage

We Began with Single Tenant Complexity

Provisioning
Upgrades
Deployment 1

Deployment 2

Deployment 3

Tuning
DR planning
Broken integrations
Broken customizations
Security vulnerabilities

Deployment 4

Deployment 5

Deployment 6

Performance problems
Reliability problems
Unhappy customers

Deployment 7

Deployment 8

Deployment 9

Our IT Vision: Salesforce on Salesforce

Organization

Operations

Infrastructure

Improve Productivity
& Innovation

Improve
Efficiency

Reduce
Cost

Our Transformation Took Five Stages

Implement
CRM
Implement
Salesforce
applications

Customize

Create
business
specific
requirements

Extend

Add complex
functionality

Commit

Design, build
and deploy
mission critical
applications

Iterate

Continuously
improve
existing apps
and deliver new
apps

Stage 1: Implement Core CRM Solution

Implement change
management strategy
Centralize Salesforce
administration into IT

Define and build

operational processes

Implement
CRM

Customize

Extend

Commit

Iterate

Stage 2: Customize to Automate Basic Processes

Eliminate rogue
spreadsheets, manual
processes and databases
Review project portfolio for
cloud opportunities
Train All IT Employees on
Force.com
Develop integration strategy
and solutions

Implement
CRM

Customize

Extend

Commit

Iterate

Implement
CRM

Customize

Extend

Commit

Iterate

Stage 3: Extend Automation with Custom Apps

HCM and Recruiting
Organizational
alignment with cloud
model
Agile development
methodology to develop
5 times as fast with half
the cost
Refine business and IT
roles and processes to
reduced project requests
by 70%

Implement
CRM

Customize

Extend

Commit

Iterate

Stage 4: Commit to Platform for App Development

Quote to Cash

Transitioned 30% of IT Staff to

development
Delivered projects 5 times
faster
Deployed complex business
automation. Cost avoidance of
$120K capital and 22% reduced
maintenance for one project

Enterprise Service Bus

Reduce datacenter footprint

with 40% reduction in cost

Implement
CRM

Customize

Extend

Commit

Iterate

Stage 5 Iterate: Run Our Business in the Cloud

Human
Capital
Management

Workday HCMD
Salary.com
Salary Manager
Performance
Management
Time-off
Manager

Volunteer
tracking
ADP Payroll
iemployee Time
Tracking

Finance

Customer
Service

Coupa
Procure to
Pay

Salesforce
Customer
Service

Concur T&E
Manager

Salesforce
Content

Manhattan
Space &
Lease
Management

Salesforce
Ideas

Contract
Management

Plateau
Learning
Management
Professional
Services
Management

Sales &
Marketing

SFA
Marketing

Development

Development
Domain

Program and
Click to dial (CTI
Resource
Integrations)
Management
Event
Agile Scrum
Management
and Bug
Opportunity to
Management
Quote
QA Test
Quote to cash
Director
Sales
Compensation
Checkout Ecommerce
Live Chat
(Google)

IT
Infrastructure

IT
Infrastructure
Support
Portfolio
Management
Compliance
IT Help Desk

LiveOps
Asset
Management
Intranet
Google Apps

Compliance
and Risk

Compliance/Ri
sk Domain
Audit Controls
Management

We Leveraged the Cloud to Deliver Business Impact

Focus
People

Business Success
High User Adoption

Automate
Process

Simplified Programming Model

Compose with Clicks
Fast Delivery

Leverage
the Cloud

Instant Start and Scale

Reusable Components
Cloud Ecosystem
Continuous upgrades
Disaster recovery
On latest release

Next Steps
www.salesforce.com/platform
Sign up for a free developer account
Join the Force.com developer community
Detailed customer success stories
First application free up to 10 users (Existing Customers)
www.salesforce.com/cloudcomputing

Discussion