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Definition of Conflict

What is conflict??
Causes of Conflict
Types of Conflict
Different views on conflict
What is Conflict Management?
Ways of managing Conflict
Tips for handling organizational conflicts
Conclusion

Conflict is an inevitable & unavoidable part of


our everyday Professional & Personal lives.
Conflict is when two or more values,
perspectives & opinions are contradictory in
nature & havent been aligned or agreed.

A disagreement between people that may be


the result of different:

Ideas
Perspectives
Priorities
Preferences
Beliefs
Values
Goals
Organization structures

Conflict is a problem when:

It hampers productivity & increases tension


Lowers morale
Causes more & continued conflicts
Causes inappropriate behavior
Increases absenteeism

Conflict is constructive when:


Opens up issues of importance resulting in issue
clarification
Helps build cohesiveness as people learn more about
each other
Causes reassessment by allowing for examination of
procedures or actions
Increases individual involvement

Interpersonal
Intra group
Inter- group
Inter organizational

Each of the conflict types builds upon one another


to create the bigger problem.

Traditional view of conflict:


The belief that all conflict is harmful & must be
avoided
Human Relations View of Conflict:
The belief that conflict is a natural & inevitable
outcome in any group
Interactionist View of conflict:
The belief that conflict is not only a positive
force in a group but that is absolutely necessary
for a group to perform effectively.

Conflict Resolution Styles

Forcing conflict style: person attempts to resolve


conflict by using aggressive behavior
Avoiding: person attempts to passively ignore the
conflict rather than solve it
Accommodating: person attempts to resolve the
conflict by passively giving in to the other party
Compromising: person attempts to resolve the
conflict through assertive give & take concessions
Collaborating: person attempts to jointly resolve
the conflict with the best solution agreeable to all
parties

Lose lose conflict


Management by avoidance or accommodation

Win lose conflict


Management by competition & compromise

Win Win conflict


Management by collaboration

1. Diagnose
Clarify critical issues
Identify stakeholders
Assess sources of conflict

2. Plan
Recognize your styles
Minimize blocks
Plan your strategy

4. Implement
Carry out the plan
Evaluate outcomes
Follow up

3. Prepare
Problem solve
Practice

Have a positive attitude


Building good relationships
Not letting small problems escalate, deal with them as they
arise
Respect individual, group differences
Have an open ear to others perspective on conflict solution
Be aware of your body language what are you signaling
Acknowledge feelings before focusing on facts
Focus on solving problems, not changing people
If you cant resolve the problem, turn to someone who can
help
Adapt your style according to situation & people involved
Give constructive critic/feedback

Conflict Between people is a Fact of Life.


Conflicts occur at all levels of interaction.
Thus, conflict is a critical event in the course of a
relationship.
Whether a relationship is healthy or unhealthy
depends not so much on the number of conflicts
between participants but on how the conflicts are
resolved.