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Definition of Conflict

What is conflict??
Causes of Conflict
Types of Conflict
Different views on conflict
What is Conflict Management?
Ways of managing Conflict
Tips for handling organizational conflicts

Conflict is an inevitable & unavoidable part of

our everyday Professional & Personal lives.
Conflict is when two or more values,
perspectives & opinions are contradictory in
nature & havent been aligned or agreed.

A disagreement between people that may be

the result of different:

Organization structures

Conflict is a problem when:

It hampers productivity & increases tension

Lowers morale
Causes more & continued conflicts
Causes inappropriate behavior
Increases absenteeism

Conflict is constructive when:

Opens up issues of importance resulting in issue
Helps build cohesiveness as people learn more about
each other
Causes reassessment by allowing for examination of
procedures or actions
Increases individual involvement

Intra group
Inter- group
Inter organizational

Each of the conflict types builds upon one another

to create the bigger problem.

Traditional view of conflict:

The belief that all conflict is harmful & must be
Human Relations View of Conflict:
The belief that conflict is a natural & inevitable
outcome in any group
Interactionist View of conflict:
The belief that conflict is not only a positive
force in a group but that is absolutely necessary
for a group to perform effectively.

Conflict Resolution Styles

Forcing conflict style: person attempts to resolve

conflict by using aggressive behavior
Avoiding: person attempts to passively ignore the
conflict rather than solve it
Accommodating: person attempts to resolve the
conflict by passively giving in to the other party
Compromising: person attempts to resolve the
conflict through assertive give & take concessions
Collaborating: person attempts to jointly resolve
the conflict with the best solution agreeable to all

Lose lose conflict

Management by avoidance or accommodation

Win lose conflict

Management by competition & compromise

Win Win conflict

Management by collaboration

1. Diagnose
Clarify critical issues
Identify stakeholders
Assess sources of conflict

2. Plan
Recognize your styles
Minimize blocks
Plan your strategy

4. Implement
Carry out the plan
Evaluate outcomes
Follow up

3. Prepare
Problem solve

Have a positive attitude

Building good relationships
Not letting small problems escalate, deal with them as they
Respect individual, group differences
Have an open ear to others perspective on conflict solution
Be aware of your body language what are you signaling
Acknowledge feelings before focusing on facts
Focus on solving problems, not changing people
If you cant resolve the problem, turn to someone who can
Adapt your style according to situation & people involved
Give constructive critic/feedback

Conflict Between people is a Fact of Life.

Conflicts occur at all levels of interaction.
Thus, conflict is a critical event in the course of a
Whether a relationship is healthy or unhealthy
depends not so much on the number of conflicts
between participants but on how the conflicts are