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Dr.B.K.Jha Kaushal kr. singh Shruti mehrotra Rahul singh
What is business ethics:
Business ethics (also known as Corporate ethics) is a form of applied ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and business organizations as a whole. Applied ethics is a field of ethics that deals with ethical questions in many fields such as medical, technical, legal and business ethics.
General business ethics:
This part of business ethics overlaps with the philosophy of business, one of the aims of which is to determine the fundamental purposes of a company. Corporate social responsibility or CSR: an umbrella term under which the ethical rights and duties existing between companies and society is debated. Issues regarding the moral rights and duties between a company and its shareholders: fiduciary responsibility, stakeholder concept v. shareholder concept Ethical issues concerning relations between different companies: e.g. hostile take-overs, industrial espionage Leadership issues: corporate governance. Political contributions made by corporations. Law reform, such as the ethical debate over introducing a crime of corporate manslaughter. The misuse of corporate ethics policies as marketing instruments.
IMPORTANCE OF BUSINESS ETHICS
Ethics is important not only in business but in all aspects of life because it is the vit. al part and the foundation on which the society is build. Ethics refers to a code of conduct that guides an individual in dealing with others. Ethics is related to all disciplines of management like accounting information, human resource management, sales and marketing, production, intellectual property knowledge and skill, international business and economic system. Quite apart from the issues of rightness and wrongness, the fact is that ethical behavior in business serves the individual and the enterprise much better in long run." The ethical issues in business have become more complicated because of the global and diversified nature of many large corporation and because of the complexity of economic, social, global, natural, political, legal and government regulations and environment, hence the company must decide whether to adhere to constant ethical principles or to adjust to domestic standards and culture
DELHI METRO RAILWAY CORPORATION
Introduction For implementation and subsequent operation of Delhi MRTS, a company under the name DELHI METRO RAIL CORPORATION was registered on 0305-95 under the Companies Act, 1956. DMRC has equal equity participation from GOI and GNCTD.
Structure: Chairman - Shri M Ramachandran Managing Director - Dr. E. Sreedharan Total No. of Directors – 16 Nominee of Govt. of India – 5 Nominee of Govt. of NCTD - 5 (Including MD) No. of full-time functional Directors at present including MD – 7 corporate office of the company is located at Metro Bhawan, Fire Brigade Lane, Barakhamba Road New Delhi - 110001, India
Mission To cover the whole of Delhi with a Metro Network by the year 2021. Delhi Metro to be of world class standards in regard to safety, reliability, punctuality, comfort and customer satisfaction. Metro to operate on sound commercial lines obviating the need for Government support.
Our Corporate Culture
We should be totally dedicated and committed to the Corporate Mission. Personal integrity should never be in doubt, we should maintain full transparency in all our decisions and transactions. The Organization must be lean but effective. The Corporation must project an image of efficiency, transparency, courtesy and “we mean business” attitude. Our construction activities should not inconvenience or endanger public life nor should lead to ecological or environmental degradation. All our structures should be aesthetically planned and well maintained. Safety of Metro users is our paramount responsibility. Our stations and trains should be spotlessly clean. Our staff should be smartly dressed, punctual, polite and helpful to the customers. Employees should discharge their responsibilities with pride, perfection and dignity
The Delhi Metro is a rapid transit system in the Indian city of
Delhi that was built and is operated by the Delhi Metro Rail Corporation Limited (DMRC). Network:
Phase I of the network comprises 65.11 km of route length with 13.01 km underground corridor and 52.10 km surface/elevated corridor. Phase II of the network comprises 128 km of route length and 79 stations, and is presently under construction, with the first section opened in June 2008 and a target completion date of 2010. Phase III (112 km) and IV (108.5 km) are planned to be completed by 2015 and 2020 respectively, with the network spanning 413.8 km by then.
NAME NUMBER STATIONS LENGTH NO OF STATIONS ROLLING STOCK
DILSHAD GARDEN 25.09 - RITHALA
JAHANGIRPURI – 17.36 CENTRAL SECRETARIAT NOIDA CITY 47.40 CENTRE - DWARKA SECTOR 9
Trains operate at intervals of 3 to 4.5 minutes between 6:00 to 23:00. Trains operating within the network typically travel at speeds below 80 km/h (50 mph), and stop about 20 seconds at each MRTS station. Automated station announcements are recorded in Hindi and English. Many stations have services such as ATMs, food outlets, cafés and convenience stores. Eating, drinking, smoking, and chewing of gum are prohibited in the entire system.
Security: All metro stations and trains are monitored constantly by more than 1200 closed-circuit cameras, and specially trained CISF personnel are stationed at all stations and trains to deal with law and order issues in the system. Trains are at platform level with a small platform gap to allow easy movement of passengers. The Delhi Metro is also one of the few metros in the world to have plainclothed metro-marshals on trains. Intercoms are provided in each train car for emergency communication between the passengers and the driver.
Delhi Metro commuters have the following choices for ticket purchase. Smart card: Valid for one year from the date of purchase or the date of last recharge (whichever is later), these cards are available in denominations of Rs.50 to Rs. 800. A 10% discount is given on all travel made on it. A deposit of Rs.50 needs to be made to buy a new card. These cards are most convenient for frequent commuters. RFID Token: These tokens are valid only for a single journey on the day of purchase and the value depends on the destination. Fares are decided based on the destination station using the token table. Fares for a single journey range from Rs.8 to Rs.30. Tourist card: These cards can be used for unlimited travels on the Delhi metro network over a short period of time. There are two kinds of tourist cards - the 1 day and the 3 day. Cost of 1-day card is Rs. 100 and 3-day card is Rs. 250.
Environment, Health & Safety Policy (Operations and Maintenance)
To strive for continual improvement in our Environment, Health & Safety policies, processes and procedures. To comply with local and national Environment, Health & Safety Laws. To make all-out efforts to create Environment, Healthy & Safety awareness amongst our Employees, Metro users and Maintenance personnel. To maintain Assets so as to enhance their aesthetic appeal, optimize the use of energy, cause minimum negative impact to the environment and to ensure safety of the personnel.
COMPLIANCE WITH BUSINESS ETHICS
The Company in this Business Ethics refers to Delhi Metro Railway Corporation and intends to have all management and staff comprehend and comply with the preliminary guidelines as set out in our Business Ethics, which cover: Persuade, encourage and motivate all management and staff to contribute to create value to the business; Assure that the lawful rights of interested parties are protected; Treat such interested parties and all related parties with honesty, transparency and fairness; Promote everyone to be responsible to familiarize themselves and comply with such Business Ethics as well as related polices which may be further established by the Company. All problems in relation to compliance with or suggestions for improvement of the Business Ethics should be reported to supervisors in accordance with the line of command.
The trees have been cut down at many a places. On the name of development many accommodation have been destroyed leaving the mass with no shelter. Another unethical practice that DMRC was caught of is that at many places there was a chaos and there was a inconvenience in transport system. In July’2009 there were news of several metro bridges tumbling. This was again a mistake on part of DMRC professionals whereby a loss of professional ethics lead to the mishap.
SUGGESTIONS TO MAINTAIN ETHICS To maintain ethics DMRC can check the availability of at least 2 security persons in each compartment to ensure safe travel in metro. The employees , particularly the pilots should be allowed to work in shifts of 4 hours and giving an interval of atleast 1 hour to remove fatigue and ensure maximum efficiency. In areas of customer satisfaction DMRC can pit up bill boards at various stations to develop more awareness about the metro. For environmental care DMRC can plant more trees in reimbursement of the plants cut.
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