You are on page 1of 88

SAP Solution Manager

Solution Manager- Integrated IT


Management Tool

SAP Solution Manager Key


Capabilities

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
4

Solution Management Operations


The components of Solution Management operations are:
SAP Solution Manager Administration Work Center
The Administration of SAP Solution Manager work center is the central
access point for all the information and functions you need to run the
SAP Solution Manager.
Prepare Projects and Solutions
You can use the process Prepare Projects and Solutions to create the
foundation for working with SAP Solution Manager.
Managing System Landscape Information
The Landscape Management Database (LMDB) is the central technical
system landscape information directory for the SAP Solution Manager.
Solutions
To monitor the operation of the systems and business processes
involved, you can bundle these systems and processes in accordance
with your requirements in a solution
5

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
6

SAP Engagement and Service


Delivery Management
SAP Engagement and Service Delivery Work Center
This work center is the central point of access for performing a
service in a service session. It contains all important information
about the overall situation of the customer solution: All support
requests you have created, all services already performed and
planned, issues and top issues that have occurred, and the scope
and current state of the systems.
Issue Management
Issue Management is used for documentation and to track
problems. It is the interface between your support organization and
SAP Support. You can use this function to trace the solution to
problems that were identified in a business process or solution.

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
8

Solution Documentation

Solution Documentation Contains Two Types of


Documentations
Technical Landscape Documentation
Documentation of Systems, servers, databases and software
Components.
Usually Maintained by system Administrators

Business Process Documentation


Maintained by Solution Architects and Project Managers and team. It
contains data like Development specifications, Business Blue Print,
Test Cases etc.

Technical Landscape Documentation

10

Technical Landscape Documentation

11

Solution Landscape Directory


integration

12

Technical Documentation

13

Business Process Documentation

14

Business Process Documentation

15

Reverse Business Process


Documentation

16

Business Process Documentation

17

Key Components of Solution


Documentation

Solution Documentation Assistant Work Center


Custom Development Management Cockpit
Upload and Download Project Contents

18

Solution Documentation Assistant


Work Center

The Solution Documentation Assistant evaluates SAP Solution


Manager business processes automatically.

It prepares upgrade projects, evaluates new functionality, and


analyses customer developments.

You can download or upload analysis projects

19

Solution Documentation Assistant

20

Custom Development Cockpit

21

Custom Development Management


Kit
There are Three aspects for Custom Development Management Kit
Clearing Analysis
Clearing Analysis is the analysis of custom objects and modifications
made to SAP standard objects in order to identify the used and unused
custom objects and modifications. You can delete custom objects and
modifications not used in the system.
Upgrade / Change Impact Analysis
Upgrade / Change Impact Analysis identifies the impact that a support
package or upgrade will have on any custom developments in the
system.
Change and Transport System Analysis
You can analyse objects that are contained in transport requests. For
these objects, you can determine whether these objects are actively
used, and also usage information.

22

Upload/Download Project Contents

With this component, you can prepare the following content for an
existing project and upload it into the SAP system

Project Documentation
Transactions
Test Cases
Configuration
Development
Training Material
Business Functions

23

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
24

Solution Implementation

Project Implementation/upgrade work center


Road Map
Project Administration
Business Blue Print
Configuration
Creating Training materials and Learning Maps
Reports

25

Solution Implementation

26

Project Implementation/Upgrade
Work Center

This work center is the central access to all the information and
functions you need to implement and upgrade SAP solutions.

Contains the information of the project type (implementation project,


maintenance project, upgrade Project etc.

It also has Business Function Prediction Service


Also it contains the Overview of business scenarios and objects
assigned to the scenarios/processes/process steps, delivered by
SAP, by organizational area and SAP solution/application:
Documents
Transactions
Configuration objects, e.g. IMG assignments
Business process graphic etc.
27

Road map

Road map contain standard ASAP methodology and key milestones


It has following components as per ASAP methodology like
Project phases
Work Packages
Activities
Tasks

28

Project Administration

Key Functions of Project Administration are:


Project Scope
Project Team Members
Project standards
System landscape
Create, change Transport Templates
Project Transport Request Details
Project Milestones

29

Business Blue Print


This function documents the business processes
In a Business Blueprint for Projects, you create a project structure
in which relevant business scenarios, business processes and
process steps are organized in a hierarchical structure.

You can also create project documentation and assign it to


individual scenarios, processes or process steps. You then assign
transactions to each process step.

When you configure your business processes, the system displays


the Business Blueprint project structure. You can use the Business
Blueprint project structure as a point of reference during
configuration.

30

Business Blue Print

You can also display and edit the project documentation from the
Business Blueprint phase during configuration.

You base all test plans that you create during test organization, on
the Business Blueprint project structure.

31

Business Blue Print

32

Business Process Modelling notation


Tool

33

Configuration Management

The purpose of this part of the Realization phase is to configure the


process requirements you specified in the Business Blueprint phase
in the managed system.

If you use objects from the Business Process Repository in your


own structures, some of them are already assigned to transactions
and BC Sets.

If you create structures independently, that is, without objects from


the Business Process Repository, you can assign transactions in the
Business Blueprint transaction. You can assign BC Sets, IMG
objects, and test cases/business test requirements in the
Configuration transaction.

34

Create Learning Materials

You Copy Roles for the user groups to which you want to send the
learning maps, e.g. purchaser or book-keeper, or create new roles,
if required.

While creating a Business Blueprint and in the Realization phase


Assign Learning Materials to the structure elements in your project,
in the Business Blueprint and Configuration transactions , e.g. Elearning material such as SAP Tutors, presentations or test cases.

After your project test phase, create learning units from the project
structure and the learning material assigned to it, in the transaction
Manage Learning Maps, and generate Learning Maps in HTML
format out of them, for the user groups (roles).

The learning map can be sent to the end user so that the end user
can work independently.
35

Reports

Analysis of administration information


Analysis of the assignments in the project structure
Analysis of test plans
Analysis of the logical components used in a project
Analyses of the change history of tabs and documents
Analysis of the feedback which users have given to a learning map
Analysis of the Roadmaps assigned to a project

36

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
37

Template Management

This process supports you when creating templates that you can
reuse in other projects or solutions. In the context of a global rollout
scenario, you can create templates at headquarters containing
business scenarios, blueprint documents, and configuration content,
and distribute them to subsidiaries

Roadmap, business blue print, configurations, test plans and test


cases can be saved as template.

This helps in reducing the efforts required in Roll outs

38

Template Management

39

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
40

Test Management
In test management run through the following phases:
Determining the testing scope
When introducing new SAP solutions, the testing scope can be derived
from the Business Blueprint. When changes are made to the system,
for example activation of support packages), you can determine the
critical business processes using a change impact analysis.
Test planning
You set up a test system, generate test data, develop manual or
automatic test cases, create test plans, and assign test packages to
suitable testers.
Testing
You initiate the execution of manual and automatic tests and check the
progress and results of the test.

Transferring the changes to production operation


41

Test Management

42

Manual Test Execution

43

Manual Test Execution- Work List

44

Test automation framework

45

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
46

Change Control Management

This process controls changes in all type of projects, such as


implementation, template or upgrade projects, in a comprehensive
workflow. You create requests for change, can edit them, and
implement changes. You can perform the change request management
activities across technology stacks and application components
The administration of the change control comprises the following
measures:
Enhanced Change and Transport System
Allows you to transport Java objects and SAP-specific non-ABAP
objects and non-SAP applications in the system landscape, as well
as ABAP objects.

47

Change Control Management

Quality Gate Management


Provides a phase-based overview of the status of your software
change projects. The project phases end in quality gates. By
releasing a quality gate, the import lock is removed and an import
into subsequent systems is possible. As long as a project is in the
initial status, no changes and transports can be created.
Change Request Management
Allows you to process your projects universally in SAP Solution
Manager: from change management and project planning, through
resource management and cost control, to the physical transport of
the changes from the development environment into the production
environment

48

Change Request Management

49

Change Request Screen

50

Change Request-Approval Work flow

51

Change Request Management

52

Business Process Change Analyser

53

Change Diagnosis-Root Cause


Analysis

54

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
55

IT Service Management

This provides central message management with the integration of


SAP CRM.
This includes external help desk with following features
Incident Management
Change Request Management
Interface with Third Party Provider
SAP Global Service & support Backbone

56

IT Service Management

57

IT Service Management

58

Application Incident Management

59

Time Recording

60

Incident Monitoring

61

Application incident Reporting

62

IT Service Reporting

63

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
64

Technical Operations

With this feature following objectives are met:


Technical Monitoring and Alerting
You can monitor the status of complex landscapes and manage alerts
using the End-to-End Monitoring and Alerting infrastructure.
System Monitoring
You can monitor all systems in a solution in real-time, based on the
Computer Center Management System (CCMS).
Data Volume Management
You can monitor the data volume in your system landscape and reduce
total operating costs by decreasing the size of the databases and the
monthly increase in data.

65

Technical Operations

Technical Administration
You can perform efficient planning, implementation, execution, and
reporting of the day-to-day operational activities.
Root Cause Analysis
You can analyse the root cause of an incident and provide solutions for
distributed and multi-technology solutions using a top-down approach.
Technical Reporting
You can run reports about system availability, Service Desk messages
or Change Request Management across solutions. You can also
configure and display reports about SAP Solution Manager system
data in the Business Warehouse

66

Technical Monitoring & Alert

67

Incident to infrastructure
relationship

68

Technical Operation-Alerts

69

Technical Analytics

70

Technical Reporting

71

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
72

Business Process Operations


In this component, you can monitor the business processes across
your solution system and components
Business Process and Interface Monitoring
This provides you with real-time monitoring of your entire business
processes in a solution.
Business Process Analytics
Business Process Analytics enables you to monitor and graphically
analyse throughput and backlog key figures.
Data Consistency Management
Data consistency management allows you to monitor data consistency
using alerts. For certain events, such as a system crash, mass
updates, or changes in Customizing, you can determine data
consistency tasks and tools, check their suitability, and use them.
Job Scheduling Management
Job scheduling management (JSM) supports you in the automation of
business processes. JSM displays and edits job requests, job
documentation, scheduled jobs, job alerts, etc.
73

Business Process Operation

74

BPO Dashboard

75

Business Process Improvement

76

Job Scheduling

77

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Custom code Management
Upgrade Management
78

Maintenance Management
Some of the key features are:
System Recommendations
You can use this function to find appropriate SAP Notes for a technical
system, to display them, and to execute additional tasks associated
with them. In addition to Hot News, which has been integrated into
System Recommendations, you can manage Security Notes,
Performance Notes, Legal Change Notes, and Correction Notes.
These functions are available in the Change Management work center.
Maintenance Optimizer
The Maintenance Optimizer suggests relevant product versions and
systems for maintenance, based on SAP Solution Manager system
landscape data, and leads you through the steps to download and
implement the product maintenance files. These functions are available
in the Change Management work center.

79

Maintenance Management

Note Assistant
Enables corrections described in SAP Notes to be imported
automatically.

License Management
With a valid maintenance contract, you can supply your managed
systems automatically license data (licenses and maintenance
certificates) using the SAP Solution Manager. You need the license
data to download SAP Support Packages with various installation tools.
These functions are available in the Change Management work center.

80

Maintenance Optimizer Tool

81

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Upgrade Management
Custom code Management
82

Upgrade Management

This process supports you during a release upgrade in the different


project phases of an upgrade project, in which you plan and define
the business processes and business scenarios of your solution.

The SAP Solution Manager provides you with a central point of


access to tools that support you when performing an upgrade, such
as the SAP Upgrade Roadmap or the SAP Upgrade services.

SAP delivers up-to-date implementation contents (documentation,


pre configuration, business functions, test cases/business test
requirements), regularly. To profit from these contents, you can
select, adjust and use the contents appropriate to your company
context

83

Upgrade Management

84

Solution Manager- Features

Solution Management Operations


SAP Engagement and Service Delivery
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
IT Service and Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Upgrade Management
Custom Code Management
85

Custom Code Management

This application is the central point of access for all functions that
you use to manage the lifecycle of custom developments (from
creation to deletion). The custom developments that you manage
with this application are programs, transactions, and other objects.

The application provides an overview of all the custom


developments in your systems. You can identify changes and
manage your developments more effectively.

86

Custom Code Management

87

Thank You