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BS(CS) 3rd Semester
4th Week
Scope of This Week

 Communication (Process And Role)
 Interpersonal Communication
 Types (Verbal And Non-verbal)
 Features of Non-verbal Communication
 How to Communicate Effectively
 Concept of Johari Window
 The Importance of Johari Window

 Communication Is:
 A Two Way Process
 Of Exchanging Ideas & Information
 Transmitting Verbal And Non-verbal

 Transference And Understanding Of Meaning
The Process of Communication
The Process of Communication…cont

 Sender
 The communicator or sender is the person
who is sending the message
 Message
 A communication in writing, in speech, or by
 Channel
 Messages are conveyed through channels e.g.
meetings, telephone, letters, emails etc.
The Process of Communication…cont

 Receiver
 The receiver is simply the person receiving
the message

 Feedback
 Feedback is that reaction which can be a
verbal or nonverbal response
The Role Of Communication

 Acts to control behaviors
 Fosters Motivation
 Release for emotional expression
 Improves coordination
 Provides information
 Gives a direction
 A problem solving tool
Interpersonal Communication

Focuses On All Aspects Of
 Personal Interaction
 Contact
 Communication between individuals or members
of a group
7c’s Of Interpersonal Communication

Types of Communication

 Verbal Communication
 Oral: the spoken language
 done by the use of language and words

 Non verbal Communication
 Conveying ideas or thoughts through:
 Signs
 Symbols
 Gestures
 Facial Expressions
Features Of Non-verbal Communication
Body Language: Is the person’s
Body Movements

1.Facial Expressions
The expressions tell the attitudes of the communicator

2.Eye Contact
 A direct and powerful form of non-verbal communication
 Shows attention, care and respect
 The superior in the organization generally maintains eye contact
longer than the subordinate
Features Of Non-verbal Communication…cont
 One of the most frequently observed tool
 May Express thoughts not conveyed otherwise
 More dramatic when a person is upset
4. Posture:
 Conveys a degree of formality or relaxation
5. Physical Contact:
 Shaking hands
 Touching
 Holding
 Embracing
 Pushing
 Patting On The Back
Features Of Non-verbal Communication…cont
6.Head Position:
 Assure The Levels Of Confidence
 Self-assurance
 Authority

7. Distance:
 Respect The Other Persons Level Of Comfort
 In Some Cultures It Is A Sign Of Attraction
 In Others It May Reflect Status
 Taken As "Keeping Your Distance" Or "Stand Offish".

8.Silence and Time:
 Can Be A Positive Or Negative Influence In The
 Communications Process
 May Create Tension And Uneasiness
 May Create A Peaceful Situation
Effective Communication
 Plan Your Communication
 Maintain Clarity Of Purpose
 “Why” And" What”

 Active Listening
 Listen With An Open Mind
 Maintain Eye Contact
 Positive Body Language
 Pay Attention, don’t multitask
 Make An Effort To Understand
 Reflect Understanding to remove Misunderstandings
Effective Communication…cont
 Feedback
 Check For Accurate Understanding Of The Message
 Positive Before a Negative
 Understand Other’s Perspective
 Improve/Alter Message, If Required
 Firm & Warm Tone with an appropriate Volume

 ‘I’ Messages
 Honest Sharing of Thoughts, Feelings & Needs
 More Effective than Blaming
 Invites others to listen
 Clears ambiguities
 Take Responsibility for ourselves not others
Effective Communication…cont
 Appreciating
 The Efforts of others
 Does more than Criticism or Nagging
 Brings Positive Feelings & Environment
 Affirmation for ‘Self’ and others

 Problem Solving
 Learn to Handle Problems in a Healthier Way
 Both the Parties are Important
 Define Needs (Who needs/wants what?)
 Thinking of Different Options
 Choosing a Solution Acceptable to Both
The JOHARI Window
Joseph Luft and Harry Ingham
(American psychologists)

 The Johari Window is a communication model
 Used to improve understanding
 Between individuals within a team or in a group

 Based on
 Self-disclosure
 Feedback
Johari Window
 Open area:
What is known by the person about him/herself and is
also known by others.
 Blind area:
What is unknown by the person about him/herself but
which others know.
 Hidden area:
What the person knows about him/herself that others do
not know.
 Unknown area:
What is unknown by the person about him/herself and is also
unknown by others
Picture demonstration:
Increasing the Open Area
 Open area is based on person’s
behaviors, attitude, feelings,
emotion, knowledge,
experience, skills, views, etc

 The process of enlarging the
open quadrant vertically is
called self-disclosure, a give
and take process between the
person and the people he/she
interacts with.
Reduce the Hidden Area
The unknown area can be reduced by

1. Observation
2. Self Discovery
3. Mutual Enlightenment
4. Group Discussion
Importance of Johari Window
 It is a way of gaining information about another
 Predict the thoughts and actions of people we know.
 Once one person engages in self-disclosure, it is
implied that the other person will also disclose
personal information.
 Mutual disclosure deepens trust in the relationships
and helps both people understand each other more.
 A better feeling about yourself and your relationship
when the other person accepts what you tell them.