You are on page 1of 35

People Management

Skills

People Skills - Importance

15 %

Personal Strength
People Management Skills

85 %

People Skills
Empower People for Enhanced Performance

People Management Skills

Communication
Rapport Building
Influencing
Motivating
Performance
Management
Leadership

People Management Skills

Empower People for Enhanced Performance

Communication

What is Comunication
Process of transmission of
Ideas, Feelings, Messages etc.
from sender to receiver
in such a way that
receiver understands .

People Management Skills

Empower People for Enhanced Performance

Understanding
Formula for Understanding

Expression

People Management Skills

Impression

Empower People for Enhanced Performance

Communication
Sender
Process
Idea

Encode

Transmit

MEDIUM
Receive

Decode
Receiver

Act

Communication Process
Sender

Idea

Encode

Transmit

MEDIUM
??**@
Receiver

Receive

Decode

Act

Communication barriers

Semantic Barriers

Physical barriers

Psychological barriers

People Management Skills

Empower People for Enhanced Performance

Giving Instructions

Understand the
receivers background
Make receiver at ease
Give instructions, not
orders
Be Clear
Be precise (KISS)
Encourage clarification
Ask Feedback

People Management Skills

Empower People for Enhanced Performance

Giving Negative Feedback

Get your emotions under control


Find a private place
Focus on their actions, not on the
person
Be specific
Be timely
Be calm
Reaffirm your faith in the person
Stop talking
Define positive steps
Get over it

People Management Skills

Empower People for Enhanced Performance

Giving Positive Feedback

Do it now
Make it public
Be specific
Make a big deal out of it
Consider the receiver
Do it often
Do it evenly
Be sincere

People Management Skills

Empower People for Enhanced Performance

Rapport Building

What is Rapport?

Natural process of matching and being


in alignment with another.
A sense of mutual understanding and
sympathy
The presence of harmony, trust and
cooperation in relationship
Demonstrating understanding of the
other persons model of the world.
You dont have to like or agree to the
other persons model of the world, but
you have to at least understand it.

People Management Skills

Empower People for Enhanced Performance

Rapport Building

Take a genuine interest


Pick up on the key words in
conversation.
Notice how someone likes to handle
information
Breathe in unison with them.
Look out for the other person's intention
Adopt a similar stance to them in terms
of your body language, gestures, voice
tone and speed.
Respect the other person's time,
energy, money
Talk others language

People Management Skills

Empower People for Enhanced Performance

Influencing

What is Influencing?

a power to affect persons or events


especially power based on prestige etc;
"used her parents' influence to get the
job"

causing something without any direct or


apparent effort

charm: induce into action by using one's


charm; "She charmed him into giving her
all his money

To cause adversaries or others to


behave in a manner favorable to us

People Management Skills

Empower People for Enhanced Performance

What is influenced ?

The other persons

Attitudes
Beliefs
Values
Behavior
Motives
Actions

People Management Skills

Empower People for Enhanced Performance

Examples of Influencing

People Management Skills

Salesman selling a product to a


customer
Manager wanting his subordinate to
perform better
Father trying to reason out with his son
to join a particular degree course
Wife trying to influence her husband to
buy her a costly saree
Doctor persuading a patient to stop
smoking

Empower People for Enhanced Performance

The Process of
For effective influencing:
Influencing

People Management Skills

A message should meet the


psychological needs of the other
person
Seek only minor changes in the
audiences attitudes at a time
Establish a common ground with the
other person
Leave your audience feeling satisfied
and competent
For change to endure, people must be
convinced they will be rewarded in
some way
Empower People for Enhanced Performance

Outcomes of Successful
Persuasion

Target person doing


what is intended
Permanent Change

People Management Skills

Attitude
Behaviour

Mutual satisfaction

Empower People for Enhanced Performance

Tools of Influencing

Negative

People Management Skills

Cheating
Threatening / Bullying
Blocking
Self Pity
Twisted Logic
Binding

Empower People for Enhanced Performance

Tools of Influencing

Positive

People Management Skills

Ethos - Credibility
Pathos - Emotions
Logos - Logic
Kairos - Timing

Empower People for Enhanced Performance

Motivating

Motivating

The Needs Hieraechy


Motivators
Hygine Factors
Motivating Employees
Problems in Motivating

People Management Skills

Empower People for Enhanced Performance

Performance
Management

Performance Management

Goal Setting
Guidance
Mentoring
Counseling
Giving Feedback
Problem solving

People Management Skills

Empower People for Enhanced Performance

Leadership

What is leadership?
Leading people
Influencing people
Commanding people
Guiding people

People Management Skills

Empower People for Enhanced Performance

The
of leadership
Whatmeaning
is leadership?
The process of
influencing people and
providing an
environment for them to
achieve team or
organizational
objectives

People Management Skills

Empower People for Enhanced Performance

Effective leaders can


increase

Subordinates motivation

Satisfaction

Morale

Task performance

Group identification

People Management Skills

Empower People for Enhanced Performance

Types of Leaders

Leader by the position achieved

Leader by personality, charisma

Leader by moral example

Leader by power held

Intellectual leader

Leader because of ability to


accomplish things

People Management Skills

Empower People for Enhanced Performance

Leadership is all about..


The art of getting people to do
what they really dont want to do
and dont feel equipped to do
against a timeline they dont
believe in, with risks that scare
them, to achieve an objective
they believe at the beginning to
be impossible.
Eric Gregory
People Management Skills

Empower People for Enhanced Performance

Leaders vs. Managers


LEADERS:

MANAGERS:

innovate

administrate

focus on people

focus on systems / structures

inspire trust

rely on control

have a long-range view

have a short-range view

ask what and why

ask how and when

have eyes on horizon

have eyes on bottom line

originate

initiate

challenge status quo

accept status quo

do the right thing

do things right

People Management Skills

Empower People for Enhanced Performance

People Management
Attitudes

Integrity
Equity & Fairness
Respect for Others
Empathy
Genuine concern for others

People Management Skills

Empower People for Enhanced Performance