Why are we here ?

 Because your company is considering

the implementation of a quality system
 To understand some key features of the

ISO 9001:2000 system

What's in it for Your company?

What can your company expect in return for its investment in the ISO 9001:2000 standard?

ISO 9001:2000 Quality Management System
 Government  UKAS United Kingdom Accreditation

Service
 Assessing Body  Your organisation

BS EN ISO 9001:2000 quality management system standard
 BS = British Standard  EN = Euro Norm  International Organization of

Standards  9001 the quality management system standard reference number  2000 the revision year

Quality Management system
Customer Focus Quality Policy
RESOURCE Customer Continual Improvement Management Review Analysis Of Data Internal Audit

(4)

Quality Quality Quality objectivesobjectives objectives Monitoring & Measurement

Customer

Product Realisation Internal Audit RESOURCE

Key Feature
 The ISO 9001:2000 quality management

system standard is recognised world wide  Trade is Global

Top Reasons for Registration
 Internal Operational Efficiency  Lower production Costs  Access to new Markets  Some Markets require ISO 9001

Registration  Some Markets favour companies with ISO 9001 registration.

Internal Operations Efficiency
 Core process formalised and

documented  Preventative actions system  Corrective actions system  Production Monitoring  Supplier Monitoring  Continual improvement  Customer focused objectives and targets

Lower Production Costs
 Less waste  More right first time Less rework  Efficient processes  Correct resources identified  On time in full

Access to new Markets
 Companies that insist on certification will

now be in your marketplace  For example Motor vehicle manufacture's and all tiers of their suppliers  Tenders for Local Authority  The certification becomes part of your sales team’s tool kit

Some Markets require ISO 9001 Registration
You will not achieve preferred supplier status with some companies if you are not certified to ISO 9001:2000

Some Markets favour companies with ISO 9001 :2000 registration.

To meet the requirements your company will need
 A Quality Policy  A Manual incorporating the five elements

of the ISO 9001 2000 system  Senior Management to embrace and be the owner of the system  A Management Quality Representative  Internal Auditor/s

Quality Policy

5.3

 Senior Management responsibility  It tells you what the companies quality

commitments are
 It’s a Rule that you and your employees

read and understand it

Example Quality Policy
To provide our customers with the
 Right product  At the Right time  In The Right quantity  Meeting the Right quality  At the Right price

Company Manual 5 Clauses 6 Compulsory Procedures
 Clause 4 Quality Management system  4.2.3 Control of documents  4.2.4 Control of records  Clause 5 Management responsibility  Clause 6 Resource Management  Clause 7 Product Realisation  Clause 8 Measurement Analysis and improvement  8.2.2 Audit  8.3 Control of Non conformity  8.5.2 Corrective action  8.5.3 Preventative action

Quality Objectives

(5.4.1)

 Specific Measurable Agreed Realistic Time

= SMART  Who is to do it and by when  Examples : Production team zone 2 to achieve right first time targets of 91% by year end 2008  Customer survey results to indicate that we are the preferred supplier to 90% of our clients by the year end 2008.

Product realisation

(7)

 Identify processes or series of steps

needed to take the raw material to make a product or offer a service.  Each step is broken down into documented processes, procedures and/or work instructions.  Customers requirements and special instructions are formally documented.

Top Management

(5.1)

 Must provide evidence that it is

committed to installing the Quality Management System and then continually improving it.  Must be aware of the importance of meeting the customers requirements  Also statutory and regulatory requirements

Management Representative
(5.5.2)

 The processes needed for the quality

management system are established and maintained.  Report to top management on the performance of the QMS with any need for improvement.  Ensure the promotion of awareness of customer requirements throughout the organisation.

Internal Auditor

8.2.2.5

 To help improve your companies

performance they can become an asset in the organisation.  To make sure that the company is meeting the requirements  If non conformances found by the internal auditor have been addressed this should lead to successful external audits.

Customer Satisfaction

8.2.1

 The demand for companies to provide

quality products and services is not just from the customer but also the share holders.

Top Reasons for registration
 Many organisations are asking

companies to become registered as a requirement of continuing or starting business with them.

Reducing Costs
 Organisations are recognising that an

effective quality management system leads to reduced costs and a greater operating margin.

Features of ISO 9001:2000
A well designed and implemented quality management system based on ISO 9001:2000 has been shown to provide organisations with the following benefits. Improved product reliability Better process control and flow Better documentation of process Greater employee quality awareness Reductions in product scrap, reworks and rejections. Integration with other standards

     

Feature: Unites the workforce
 Training requirements  Integrated Business Plan  Displaying of objectives and

target performance  Everyone is involved

The common foundation of quality management Principles
 Customer Focus  Leadership  The involvement of people  A process approach  A system approach to management  Continual improvement  A factual approach to decision making  Mutually beneficial supplier relationships

The common foundation of quality management Principles
 Customer Focus  Leadership  The involvement of people  A process approach  A system approach to management  Continual improvement  A factual approach to decision making  Mutually beneficial supplier relationships

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