SUPPLY CHAIN MANAGEMENT OF DABBAWALAS

PRESENTED BY: Saloni Inani (46) Riddhi Saini (61) Sakina Patanwalla (43) Pallavi Bhardwaj (39) Abhishek Pankantiwar (36) Dinesh Meneria (32)

What is NMTBSA
• • • • • • Nutun Mumbai Tiffin Box Suppliers Association

About NMTBSA
• History: Started in 1890 • Charitable trust: registered in 1956 • President and secretary: Rughunath Megde and Gangaram Talekar. • Average literacy rate: 8th grade school • Total area coverage: 60-70 kms • Error rate: 1 in 6 million transactions by Forbes 2000 article.

CONTINUED……..
• Employee strength: 5000 • No of Tiffin: 2,00,000 i.e. 4,00,000 transactions everyday • Time taken: 3 hours. • Quality door to door service to large and loyal customer base. • Even order can be placed through internet.

Our Belief- WORK IS WORSHIP
• TIFFIN basket’s weight : 75-80 kgs.

Working of NMTBSA
• Six sigma performance (99.999999) • Technological backup nil • Cost of service: Rs. 300 per month( $ 6 per month) • Turnover: Rs. 36 cr. • Earnings: Rs. 5000-6000 per month. • Diwali Bonus : One month’s from customers.

ASSETS
For each dabbawala • Two bicycles- approx Rs 4000 • A wooden crate of Rs 500 • Cotton Kurta pajama – Rs 600 • And Gandhi Topi – Rs 20

• • • •

Zero % fuel & investment Zero % disputes 100 % customer satisfaction 99.9999 %performance

War against time (9:00 am to 12:30 am)
Executive committee (5 members)

Team of 20-25 headed by group leader

Individual dabbawalas workload: Collect from home- 35 tiffins Deliver at office- 35 tiffins Return empty tiffins to home- 35 tiffins

Elegant logistics
• Elegant logistics system – using 25 kms of public transport , 10 kms of footwork involving multiple transfer points. • A simple color code determines not only packet , routine but packet prioritizing as lunch is transferred from train to bicycle to foot.

Coding system
• VP: • • • • • Vile Parle (suburb in Mumbai) 9EX12: Code for Dabbawalas at destination EX: Express towers ( building name) 12: Floor number E: Code for Dabbawala at residential station 3: Code for destination station ( Nariman point)

VP 9 E

3

EX 12

• foto

THE Flow logic
ZONE OF DESTINATION

GRANT ROAD (12)

1 2 3

POINT OF AGGREGATION AND SORTING

CHRUCHGATE (1-10)

4 5 6

A E B C D LOWER PAREL (14)

7
DISTRIBUTION B Y CARRIERS AT LUNCHTIME TO OFFICES

COLLECTION FROM HOME

Journey begins
• Tiffins are collected from home between 7:00 – 9:00 am and taken to the nearest railway station. • Single Tiffin while reaching the destination could change hands 3-4 times daily.

The actual journey begins
• 10:34 – 11.20 am (Vile Parle Station) • At this time the actual work of dabbawalas take place. • They load the wooden crates filled with Tiffin onto the luggage or goods compartment in the train.

11:20 – 12:30 pm (Church gate station)
• At this stage the unloading takes place at the destination station. • Re-arrangement of tiffins take place as per the destination area and buildings. • In particular area with high density of customers (Nariman Point, Fort , CST ) a special crate is dedicated. • This crate carries 150 tiffins and is driven by 3-4 dabbawalas.

Return journey
1:15- 2:00 pm (At all destination stations)
• Here on begins the collection process where the dabbawalas have to pick the tiffins from the offices where they had delivered almost an hour ago. • 2:00- 2:30 pm –they meet for the segregation as per the destination suburbs.

2:48 – 3:30 pm
• The return journey by train where the group finally meet after the day’s routine. • 3:30- 4:00 pm (the origin station)- here final sorting and dispatch takes place as per the origin area.

Achievements
• Name in GUINESS BOOK OF WORLD RECORDS. • World record in best time management • Achievement of SIX SIGMA

Thank you