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Session II

:

BASICS OF VERBAL
COMMUNICATION

Planning your
Communication
Your Reasons
• What is your purpose?
• What do you want to
achieve?

Getting the Right
Reaction
• Who is your audience?
• Chose the right language?
• Checking your facts

Assembling and
Ordering your
Information
• Assembling your
information
• Writing an outline of what
you’re going to say
• Making your points flow
logically
• Making your first draft
• Editing your draft

W. & WEAVER. Urbana.Writing Process Analyze. Organize and Compose Revise. Proofread and Evaluate ANNON. (1949): The mathematical theory of communication. University of Illinois Press. E. . C. Anticipate and Adapt Research.

Planning your Talk Listing Sorting Arranging Reviewing Prepare the ‘message’ A final check .

Organizing your message • Start with what your listener needs to know • Limit the amount of information • Eliminate unnecessary words • Make your message relevant to your listener • Take a direct approach • Pause occasionally .

Using Vocal Elements Effectively • • • • • Change the speed of your voice Shift the pitch of your voice Control the volume of your voice Punctuate with pauses Articulate clearly .

Using Vocal Elements Effectively .

Understand Nonverbal Language • • • • • Maintain eye contact Present pleasant facial expression Gesture appropriately Maintain good posture Keep your distance .

Understand Nonverbal Language .

M.Developing Credibility • • • • • Speak objectively and accurately Strive for clarity Be consistent Demonstrate empathy and concern Remember Aristotle’s triangle Bennei. . Oxford. How to Content. (2009): A Guide to Good Business Communication.

M. .Developing Credibility Bennei. (2009): A Guide to Good Business Communication. Oxford. How to Content.

M. (2009): A Guide to Good Business Communication. . Oxford.Giving and Receiving Feedback • • • • • • Emphasize the positive Be tactful Depersonalize negative messages Provide solutions Choose your location and timing Give others permission to disagree with you Bennei. How to Content.

Giving and Receiving Feedback .

M. South-Western. E. . (2008): Business Communication: Process and Products. Mason.Overcoming Barriers to Communication • • • • • Use appropriate language Make your message clear Send consistent signals Use the appropriate medium Reduce physical distraction Guffey.

. E.Overcoming Barriers to Communication Guffey. (2008): Business Communication: Process and Products. M. Mason. South-Western.

Communicate Ethically • • • • • Be truthful Present a balanced viewpoint Differentiate fact from opinion Disclose information clearly Be consistent yth. (2008): The Art of Successful Business Communication. P. The Institute of Engineering and Technology. London. .

.Communicate Ethically yth. London. The Institute of Engineering and Technology. P. (2008): The Art of Successful Business Communication.

(2008): The Art of Successful Business Communication.Understanding Cross-Cultural Issues • • • • • Keep your message simple Speak slowly and clearly Watch for signs of understanding Listen carefully and uncritically Avoid clichés and idioms yth. . The Institute of Engineering and Technology. London. P.

Understanding Cross-Cultural Issues .

THANK YOU! .