Rsum

Andrew
Blunden
Systems

Strate
gy

People & Change

Process
OD, HR, Change &
Business Improvement
Executive

With an MBA and a Master of Information Systems, Andrew

Blunden is a passionate, ethical and accomplished senior
executive dedicated to the development & implementation of
effective strategy, analysis and repair of business processes,
improvement of capability and culture and delivery of
professionally managed change.

Philosophy

The depth and width of his consulting experience is significant

and he has also performed international specialist & executive
roles. He delivers value for clients through his ability to select
appropriate contingency approaches, bridging of strategic,
operational and IT issues and management of complicated
project and change environments in support of service, quality
and productivity outcomes for clients.
Andrew sees himself as a mentor and leader and as a member of
an executive team within an exciting growth organisation.

Values, ethics, empathy

Public
Sector
Federal
State
Local Council
(NSW, TAS, Qld ,
Vic)
AusAid
Indii

Private Sector
IT
Learning &
Development
Manufacturing
Transport
Telecommunications
Banking
Insurance
Primary
Utilities

Functions
Strategy &Operations
Institutional reform
Program leadership
IT Implementation
HR, OD, IR
Consulting
BPR
Change management
Learning & Development
EH&S

Experience
Profile

International
UK
NZ
Singapore
South Africa
Canada
Indonesia
Australia

Breadth by sector ,
industry and country

Strategy
Strategic Analysis
Strategic Planning
Operational Planning
Organisation Design
Gap Analysis

Systems
Business Intelligence
Web & Intranet
Knowledge Mgt systems
IT Implementation
Process systems
integration
Documentation
Quality
Dupont Safety

People
Skills assessment
Change management
HR & OD Management
Program leadership
IR & EBA experience
Culture change programs
Performance management
systems
Learning Program design
Facilitation & Coaching

Skills Focus

Process
Function & Process
design
Service Quality
Improvement
Business Process Reengineering
Lean Six Sigma
Problem solving
Innovation

Upstream &
Downstream capability Fit & Value Add

 Executive management
Strategy & Operational planning
Program and Project leadership
Transformational change program leader

Role
Alignment

Consulting & high level facilitation skills

HR, OD, Business Improvement & Change management
Models & Methodologies
IT systems integration & Process design
Organisational design, Culture change & Institutional reform
Quality, Service & Productivity improvement
Knowledge Management
Problem solving & Innovation programs
Learning program & Curriculum design
Performance Management & Business Intelligence

Mix and depth

 Growth of IT training business doubling turnover and improving profit

Multi million $ cost savings projects for significant US productivity
organisation across Telecommunications, Banking, Insurance and
primary sector clients
Downsizing - Reduction in manufacturing workforce by 200+ without
lost time or industrial disputes

Achievements

Coordinated implementation of automated manufacturing work

processes without production loss through enhanced planning, process
design and training
Developed and implemented an absence management program
significantly impacting employee absence and $ leave costs
Successful commercialisation of an International government bus
company
Business Process Reengineering of a state government department
processes resulting in significant cost savings, improved efficiency and
value as well as knowledge continuity
Successful integration of incident management IT systems resulting in
improved incident response, fuel savings and responder staff safety
improvement

Snapshots only

 Development and delivery of an elaborate Australia wide leadership and

management program to 160 staff resulting in significant improvement in
management competency, decision making, leadership and problem solving
with direct cost savings.
Successful introduction of self managed work teams in a blue collar
environment without lost time or industrial dispute and resulting in multi
million $ savings

Achievements
continued

Delivery of a culture change program resulting in reduction in conflict and

improved morale across the organisation
Development of enhanced business and operating strategies for multiple
clients resulting in improved revenue and cost savings
Successful establishment of a multi agency program office for a state
government department integrating various technologies and functions
Successfully supported the implementation of SAP and Business Intelligence
IT systems for corporate clients
Delivered six Enterprise bargaining agreements without industrial dispute and
gained significant productivity and cost savings
Developed a production management system for a plastic moulding company
resulting in major cost reduction and profit increases
Large cost savings from a successfully implemented problem solving and
continuous improvement program

Snapshots only

 Master of Business Administration - QUT - 2002

Master of Information Systems - USQ - 2007
Currently part time PhD student - Knowledge transfer
within project teams. (on hold)

Qualification
s

Diploma of Training and Assessment Systems 2002

Certificate of Audio Engineering (SA School of Audio
Engineering 1990)
Crosby College QES instructor (Phillip Crosby &
Associates US 1994 accreditation)
Dupont Safety System Manager Accreditation
Myers Briggs Type Indicator (Instrument accreditation)
Team Management Index (Instrument accreditation)
Six Sigma Black belt (currently completing)

Learning

 A passionate, ethical and positive leader with good

relationship management skills
A strategic mindset but also capable of translating
strategy to operational activities & actions

Personal
Attributes

Strong business acumen & street wise approach

Advanced problem solving abilities and adaptive logic
Collaborative pragmatic facilitator and presenter
Sense of humour used appropriately to dilute tension
Self-directed, well organised, effective time manager
Persistence and ability to follow through to get things
done and meet commitments
Myers Briggs Type Indicator INTJ

Accumen &
effectiveness

2002 2014
Practice lead of Business Improvement Division MRCagney & CEO Lean
Challenge Business Consulting.
Senior program and project consulting assignments including change management,
productivity, quality, business process redesign. See project list.

Oct 96 2002
Human Resource, Industrial Relations & Organisational Development Manager ACI - Owens
Illinois Brisbane (glass manufacturing)
Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning,
OH&S, Environment, Rightsizing of workforce, Absence management, Technology implementation
including SAP, Enterprise Bargaining, Performance Management, Cultural Change and Continuous
Improvement activities within a blue collar manufacturing environment.
Conducted a major downsizing (200+ staff) without any lost time or industrial action.
Introduced major new automated manufacturing technologies and planning for reskilled the workforce.
Implemented an absence management program significantly reducing absence and cost of absence.
Conducted the change support program for company-wide SAP implementation (change management)
Designed the change support program for the company transformation program The 8 issues
Delivered 6 EBAs without industrial disruption.
Implemented innovation and productivity improvement programs

Role
Experience

Exposure

1994 1995
National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering Metal
industry)
Implemented National Training Strategy and Metal Industry Competency Standards. Supported
implementation of the Proudfoot Crosby Productivity & Quality Improvement Program throughout ANI.
Also responsible for National Graduate, Professional Development, Role Clarity and Performance
Management Programs
Implementation of Proudfoot productivty and Crosby quality processes generating multi-million dollar
savings for the company.
Implementation of National metal industry competency standards and classification program for
Bradken.
Introduction of performance management and role clarity programs.
Design of Bradken graduate program.

1991 1993
Synergy Productivity Consulting Self employment
Various clients
Quality and productivity improvement for SMEs including Paramount Leisure products, S&P Spa,
Oricon and Qld Government

Role
Experience

Continued - 2

1989 1990
Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm
Beach USA). Provision of specialist facilitation and Change Management support to quality and
productivity improvement teams for major customer organisations. Quality Improvement and
productivity Facilitator.
Was a key member of multiple successful consulting productivity and quality improvement projects
(Delivering multimillion dollar customer savings)
Clients included, Channel 9, Westpac, Legal & General, Link telecommunications.

Role
Experience

1986 87
National Training Manager Apple Centre Canberra ACT Delivered training and multimedia
services for mainly government clients.
Doubled the financial turnover of the Apple Centre
Implemented the first Apple multimedia learning authoring team in the ACT via the Apple Centre
concept. Authored ground breaking multimedia and video products for major government client base

Pre 1986
Team leader through to Assistant Director ADP services Social Security Department
Canberra (pre Centrelink) Led the ADP training team, was a member of the Stratplan implementation
team.
Member of the Stratplan major project implementation team. Mainframe and mini computer
implementation across 150 offices, 6000 staff and 20 office automation products. Change
management and business process, technology integration.

Continued - 3

 Neuro linguistic Programming (Dalmau)

Computer Documentation (McKilliam)

Personal
Development

Computer Based Training Authoring (Boeing

International)
Time Management (Time Management International)
Project Leadership (Patton)
ISO9001 Internal Auditor (Quality Assurance Services)
Team Management Systems (Margerison & McCann)
Wilson Learning Problem solving training accreditation
Rogen Executive Presentation Skills
Depth and expertise

 Ethekwini Busway Aurecon. High level Safety, Security, Operational

management, learning design and change management support
AusAid TransJakarta - International Institutional Reform TransJakarta buses
Department of Transport & Main Roads - Upper Mt Gravatt Bus station
capacity review Project Management 2012
Southbank Corporation - Southbank Risk Management 2012

Consulting
Projects

Department of Transport & Main Roads (DTMR) - Develop Intelligent

Transport System Framework for Network Operations Planning 2011
Translink - Mobility Management Business case and concept planning 2012
Gold Coast Rapid Transit - Service Integration workshop 2012
Sunwater - Maintenance Management Application and hardware business case
2011 - 12
netBI Department of Transport and Main Roads Passenger Transport Taxi
reporting DTMR 2011 12 (Business Intelligence and Data warehouse)
Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle
Road Operations Program Office Establishment project
Department of Transport and Main Roads - Nerang Functional reorganisation
2010
Department of Transport and Main Roads - Metro Brisbane 2009 -10
Territory and Municipal Services ACT - Transport Capability Review

Width by industry & task

 Department of Transport and Main Roads Brisbane City Council Brisbane Metropolitan Traffic Management Centre Training and Development
MRI Canada - Strategic planning
Department of Transport and Main Roads Nerang Traffic Management
Centre Centre &Traffic Response Service Implementation
TransLink - Net based business intelligence implementation supporting TransLink

Consulting
Projects

Department of Transport and Main Roads - Nerang Main Roads Team Process
Development & Business Process Reengineering
Department of Transport and Main Roads - Nerang Main Roads Recruitment
& Training Operators Traffic Response Officers
TransLink - Business Process Review Busways Operations Centre
TransLink - Busways Business Process Improvement
Queensland Transport (Integrated Transport Planning) - Divisional Strategic
Business Planning Process
Brisbane Transport - Net based Business Intelligence system installation
support.
Owens Illinois - Frontline Management Training program (Certificate level) in
Manufacturing.
Alcan - Safety Improvement Program
BASF - Training knowledge base

Continued - 2

 ACTION - Management Information System - Systems Analysis ACTION buses

ACT
Education Queensland Smartcard research project
Alcan - Gove Team Building
Brisbane Transport - Busway Operations Centre - Incident Management
System Development Brisbane Transport

Consulting
Projects

MetroTas - Management Information System Analysis

Owens Illinois - Frontline Management Program Assessment
MetroTas - Web based business intelligence system support & implementation
Brisbane Transport Web based Environmental Management program
Brisbane Transport - Reform Project, Introduction of Self-managed work teams
(drivers), implementation of customer service program.
Translink - Busway Operations Centre - Cultural change
Brisbane Transport - Incident Management System reconfiguration Brisbane
Transport
Queensland Transport - SEQIPP (South East Queensland Integrated Planning
Process (Review Process)
Queensland Transport - Business Planning Public Transport Division Qld
Transport

Continued - 3

 Translink - Busway Safety Officer Recruitment process

Department of Transport & Main Roads - Nerang Main Roads Traffic Management
Centre review
Translink - Busway Safety Officer role review
Department of Transport & Main Roads - Critical Incident Debriefings (Tugun
Motorway)

Consulting
Projects

Translink - King George Square Inner Northern Busway - Training and Procedures
development
Queensland University of Technology - Culture change workshops
MRCagney ISO9001
Translink - Busway Procedure Edits & Training
ACTION - Incident Management System
ACTION Procedures IMS
Department of Transport & Main Roads - Queensland Taxi Contract Performance
Reporting
Department of Transport & Main Roads - Cairns Traffic Management Centre
implementation advice
ACTION - Business Process Review Bus Scheduling and Planning
Department of Transport & Main Roads - Traffic Management Centre - Operator
Training
QR National Derailment, Productivity and Safety improvement program

Continued - 4

 Member Australian Institute Training & Development

Member Project Management Institute
QUT Alumni

Professional
Associations

Linked In Forums
Change Management
Business Process Improvement
Strategy

Community &
Involvement

 Digital Photography
IT

Interests

AFL football
Car restoration
Audio engineering & Music
Motorhome
Innovation

Work Life Balance

Andy Blunden
122 Williamson Road
Tamborine, Qld, 4270

Contact
Information

Mobile +61 418624458

Work +61 7 33203600
Home +61 7 55438320
Linked In http://au.linkedin.com/in/andrewblunden08/
Email ablunden@bigpond.net.au

Speak to me before you

make any decisions!