Non verbal

• is the message or response not expressed
or sent in words - hints , suggestions ,
• Most of the expressions are non verbal
• it is the most basic part of our personality.
• NVC is the unspoken communication that
goes on in every Face-to-Face encounter
with another human being.

Non verbal
• It is recognized as the route to discover what the
other side wants, without them ever saying it, like
a secret way into their soul.
• It expresses beyond words
• NVC stands for the innermost, instinctual form of
human communication.
• Communication researcher found that only 7% of
a message’s effect are carried by words ;
listeners receive the other 93% through non verbal means.

Importance of NVC .

To control or influence others. To qualify. compliment. • to provide information • • • • .Functions of NVC To regulate the flow of information To express emotions.contradict or expand verbal messages.

Types of NVC • • • • • • Paralinguistics Kinesics Haptics Chronemics Iconics Dress .

Paralinguistics • • • • It is a form of language in which meaning is conveyed through variations in speech qualities such as: loudness pitch rate hesitations .

Kinesics or body language • • • • • the use of : gestures facial expressions eye movements body postures In communicating emotions .

Two types of body language Open / Closed • People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. • People showing open hands. fully facing you and both feet planted on the ground are accepting them. .

looking up at the ceiling. cleaning their glasses they are either passively absorbing or ignoring it. • When they are leaning back. . doodling on a pad.Types cont… Forward / Back • When people are leaning forward and pointing towards you they are actively accepting or rejecting the message.

etc. as in: • a handshake • a pat on the back • an arm around the shoulder • a hug.Haptics the use of touch in communicating. .

Chronemics communicating status through the use of time. etc.g.: • making people wait • allowing some people to go ahead of others. . e.

Iconics the use of physical objects or office designs to communicate status or culture such as: • display of trophies • diplomas • pictures with important people. . etc.

Dress communicating values and expectations through clothing and other dimensions of physical appearance : • Formally dressed • Informally dressed • Party wear .

• Eye contact • Facial expression • Gestures • Body orientation • Humor . but it's how you say it that can make the difference.… It is not only what you say is important.Ways to improve non verbal comm.

. • The different expectations affect the way they understand others. which distinguishes the members of one human group from another . • Culture is the collective programming of the mind.Effective NVC The use of nonverbal cues is affected by variables such as gender and culture.

One should consider following point • The distance of relation ship • Cultural differences and its nuances • Situations-What .to whom • Gender • Hierarchy .when .

social discomfort. or sorrow – In Buddhist Thailand never cross legs – The sole of the foot is the furthest part from heaven and the least sacred.Some culture specific NVC Rules regarding standing and position distance Face-on for Arabs 45 degree angle for Anglo-Saxons Side-to-side for Chinese Smiling in Japan is strongly associated with nervousness.  To show the bottom of the foot to someone is to show disrespect – In Asian and Middle-eastern cultures it is appropriate for the same sex to walk hand in hand but not the opposite sex – – – – – .


.To continue a conversation India – May hamper conversation (Male-Female) -talking to elders eye contact is avoided . • Rolling eyes can be a sign of annoyance • Follow culture specific eye contact pattern displays interest and understanding between the speaker and listener.One should observe Eye Contact -Eye is a passage to ones soul When and how to make eye contact • Eye contact.

Body Orientation • People can read your emotions through posture • Someone who has excellent posture is also thought to have excellent power • Those who walk quickly and freely may be goal oriented. while those who walk with their heads down and hands in their pocket may not be so motivated .

.Facial expression Never show UNCOMMITTED FACE while talking to Japanese It is considered rude to overtly express your emotions in public.

although it could simply signal coldness. Raising middle fingers • Europe – Humiliation .Gestures Actions speak louder than words Following gestures have different connotation • Placing a hand on chin -contemplation • Wringing hands -sign of stress and tension • crossing your arms over your chest -defensive.

bow forward .Joining hands together(Pranam) • Confucian country.Hand shake( Firmly) • India.Greeting • Europe.