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Ordinary PeopleExtraordinary Life's!

Seek the Leader in you!


Team Building and
Leadership workshop

I will pay more for the ability to


deal with people than for any
other ability under the sun
- John D. Rockfeller

Team Leader
Your first and foremost job as a
Leader is to take charge of your
own energy and then orchestrate
the energy of those around you
- Peter Drucker

High
Performing

Interdependent

Dynamic Team

Confident

A Dynamic Team
Clearly states its mission and goals;
Operates creatively;
Focuses on results;
Clarifies roles and responsibilities;
Is well organized;
Builds upon individual strengths;
Supports leadership and each other;
Resolves disagreement;
Communicates openly;
Evaluates its own effectiveness.

Steps to build a Dynamic


Team
Map out your

teams mission
statement. Define
its purpose of
existance.
Chart out the

Drive

teams goals and


priorities.
Register your

Steps to build a Dynamic


Team
Clarify team

members roles
and
responsibilities.

Strive
Drive

Set realistic goals.


Identify

roadblocks.
Draw up action

Steps to build a Dynamic


Team
Provide feedback.
Commit to conflict

resolution.

Thrive
Strive

Collaborate for

creativity.
Deal with decision

Drive

making Empowerment

Steps to build a Dynamic


Team
Celebrate

Arrive

success.
Keep track of

Thrive
Strive
Drive

progress.
Consistently

encourage
involvement.
Revitalise team

meetings.

Steps to build a Dynamic


Team
Arrive
Thrive
Strive

Revive

Unwelcome intrusions / changes

disrupt plans. Eg. 2 members quit


/ new project.
Restructuring of department ?

Drive

Need to backtrack few steps to

regroup.
Reestablish teams goals,

priorities & re-look at

The Dynamic Team

Arrive
Thrive
Strive
Drive

Revive

Symptoms of poor teamwork

Guarded communication.

Lack of disagreements.

Unwilling to share information.

Ineffective team meetings.

Unrealistic goals.

Unhealthy competition.

Little faith in others.

After the Team Challenge


Observers comments on group behaviour

and performance.
How did you feel at the different stages of

the exercise?
Did the team develop a successful strategy

to cope with destructive members?


How did you feel to be a saboteur ?
What are the positive and negative aspects

of competition?
What are your learnings ???

Different Roles in a team


Team Enhancing Roles Team Impeding
Roles
Knowledge

Contributor
Process Observer
People Supporter
Challenger
Listener
Summarizer
Conciliator
Mediator
Gatekeeper

Concealer
Pessimist
Squelcher
People diagnoser
Dominator
Flaw Finder
Naysayer

The OK
Corral

Transactional Analysis
What is TA?
A model for understanding human behavior
Three Ego States (parent, adult, and child) or
parts of the brain
Parent's is a language of values
Adult's is a language of logic and rationality
Child's is a language of emotions

Effective functioning in the world depends on


the availability of all three, intact ego states.

Parent ego
What are the Parent Types?
Prejudiced
(lacks facts & logic)

Nurturing
(caring and sympathetic behavior)

Critical
(fault-finding, condescending)

The Child (Ego) in all of us


Represents the
feeling/emotional part of us.
Includes the impulses, feelings,
and behaviors that comes
naturally to a small child.
Often referred to as the
emotional part of us.

The Child Ego State


A Child is
Impulsive
Self Centered
Pleasure
Loving
Angry

Fearful
Happy
Rebellious
Sad
Aggressive

The Adult Ego


That part of us that deals objectively
with reality (why is this important?)
Gathers objective information
Organizes
Tests reality
Computes dispassionately

Being able to see things as they are

without

the emotional attachments and aversions of our Child and


without the prejudices of our Parent (be they that I/You are
OK or not)

gives us the power to make

decisions on the basis of


approximation to

reality

the closest

that we can attain

experience at the moment.

given our

Claude Steiner, PhD

So what about the Adult Ego


Looks at the past but doesnt dwell on it.
Think of a person who lives in the past
what other characteristics do you see in
them?
Focuses on information and objectively
analyzes data to make decisions.
Often referred to as the computer part of us.

Ego Portraits
Most people have a favorite ego
state.
when at work where do people
spend most of their time?
What about with family?

The Parent Ego:

What are characteristics of someone


with a large adult ego?

The Adult Ego:

What are characteristics of someone with


a large adult ego?

The Child Ego:

Contamination
Occurs when prejudice, beliefs, preconceived notions are so strongly
held that they contaminate the
adults ability to think logically.

YOURE OK

IM
OK

The OK Corra

Im OK

Im Not OK

Youre OK

Youre OK

Im OK

Im Not OK

Youre Not OK

Youre Not OK

YOURE NOT OK

IM
NOT
OK

Examples and Characteristics

Im OK, Youre OK - I feel good about my own


performance and the whole team is doing
very well now.

Characteristics:
Mutual respect. Collaboration, Construtive
approach to problems and disagreements.
Confidence. Refusal to put self or others
down

Characteristics ... (Contd)

Im OK, you re not OK- The boss really likes


my effort. He didnt say much about yours,
though

Characteristics:
Smugness. Superiority. Competitiveness
regardless of cost to others. Will put others
down readily and with enjoyment. Hostility.
Constantly looking for errors by others.
Victimization and harassment of others.

Im not OK, youre OK- Other people are so


much better at their jobs than I am.

Characteristics:
Feelings of inadequacy and powerlessness.
Withdrawal. Under valuing of own skills and
abilities. Running away from Problems.

Im not OK, youre not OK - Weve made a


mess of this project. Its just terrible.

Characteristics :
Hopelessness. Sense of getting nowhere.
Why bother?

Appreciation:
Key to Effective Team Work
46% of people who quit their
job do so because they feel
unappreciated!
- US Dept. of Labour

Team Work is no accident,


it is the by-product of
good leadership!

Mental blocks / Inner barriers that


hinders effective team working

They are built from your assumptions on


how you & others should work.

They gradually transform into rules


governing you - your response to people &
situations.

One believes them unquestioningly .

One doesnt think of them, or recognize


them as sources of ineffectiveness at work.

What are they??

Denial :
I dont see
a problem,
so it isn't
there.

Blind Spots
&
shortcuts
What I dont
like cant be
important

Self Interest
Always look
out for No. 1

Mind
reading
People
should know
what I want
without
being told !

Blame

If something
has gone
wrong, it has
to be
somebodys
fault.

Being

nice
Being nice
to Avoid
conflict at
all cost.

Perfection

If its not
perfect its
nothing

Excuses

There is
always a good
reason why I
dont follow
the rules
everyone
works by.

Being

right
Theres a
right way &
a wrong
way, my way
is always
right.

Emotional Intelligence
Where the 20th century was
driven by
IQ,
the key to success in the 21st
Century will be
EQ - Emotional Quotient

The Stages of Effective Team


Management

New Manager - I did it


Experienced Manager - We
did it
Leader - You did it

A Team that is :

Open to ideas.

Eager to communicate.

Focused on its goals.

Accepting of all members.


. . . is DYNAMIC.

Good Managers know how to cut:


They trim costs, reengineer &
restructure.
Leaders know how to grow:
They realize you cant shrink your way to
Greatness!
Business Week - Top 25 Manager s 95