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E-GOVERNANCE

Overview
1. Introduction
2. What is E-Governance?
3. World Bank definition of E-government.
4. Why E-governance?
5. Types of E-governance
6. In India: Initiatives
7. Advantages of E-Governance
8. Problems and Challenges

In simple words . Developed countries like US have gone for complete computerization . local area network. E-Governance is nothing but a mediator between government and citizens. mobile . It is the use of a range of modern information and technologies by government to improve efficiency and provide services through use of Internet . In mid of 80s.E-Governance Electronics Act of governing E-Governance : Controlling with authority through electronic means.

.What is E-Governance? • E-governance can be defines as ▫ ▫ ▫ ▫ use of information & communication by government to enhance the range. quality of information & services provided to the citizen in cost effective manner.

businesses. ▫ These technologies can serve better delivery of government services to citizens. and other arms of government .According to World Bank • E-Government refers to the ▫ Use of information technologies ▫ That have the ability to transform relations with citizens. .

so that they can make better lives. . provide access to information to empower citizens 3. citizen service 2.Why E-Governance? 1. for themselves and for the next generation.

TYPES OF E-GOVERNANCE G2C G2B G2E G2G .

• It includes. filing of income taxes • Example: The example of Government to Citizens is that  National Portal of India India.Types of E-governance • G2C–Government to Citizen: G2C is transaction between government and citizens. education services etc.gov.in .  Basic citizens services such as online registration of birth/death/marriage certificates Health care.

renewing licenses . Application forms.gov. Government rules and regulations. • Example: The example of Government to Business is that Business Portal of India Business.  Business information. memos etc.TYPES OF E-GOVERNANCE • G2B is transaction between government and Business. • It includes . Dissemination of policies.registration . payment of taxes.in .

• It Includes. Online conference for employee  Online training Employee information Example: The example of Government to Employee is that e-Training for Employees www.egovonline.TYPES OF E-GOVERNANCE • G2E is transaction between government and Employee.net .

Records by state government Schemes .TYPES OF E-GOVERNANCE • G2G is transaction between between the central/national and local governments. • It Includes. and between government department and agencies and organisation.in .plan .Initiatives Example: The example of Government to Government is that egovernance standard Portal of India http://egovstandards.gov.

Types of Interactions in E-Governance .

NEGP .E-Bharat under preparation Example of e-government strategy .

14 National E-Governance Program • Agriculture • Municipalities • Gram Panchayats (elected village administration) • Common Service Centers (CSCs) .

• NEGP is fully recognized as key part of national development plans. more convenient government services countrywide through on-line delivery at local service centers. • To be supported by proposed USD 1 billion Bank project in two phases . • Will be implemented over an 8-year period (FY2006-2013) at a cost of roughly USD 4 billion.Example: NEGP – India’s EGovernment stratergy • NEGP’s goal is the provision of improved. • Involves central and all state governments. Will be led centrally and implemented locally.

visa and immigration E-Posts  Land records Property registration Road transport Agriculture Municipalities Panchayats Police Employment Exchange Education Health Food Distribution & other welfare programs  Excise Company affairs  National ID National GIS for planning  Commercial Taxes Treasuries Integrated Common Services Centres: Single-window public service delivery points eventually reaching all the 600.000 villages in India  State Wide Area Network SWAN: fiber optic connectivity up to block level Countrywide State Data Centers All India Portal National E-Governance Gateway  EDI (customs & foreigh trade) E-BIZ E-Procurement E-Courts  .India’s NEGP : Scope of Outputs Central Services to Citizens (G2C)  Services to Business (G2B) Other  State Income Tax Passport.

▫ No information on Educational opportunities. ▫ Low level of literacy.CIC(Central Information Commission) A citizen's concerns ▫ Unaware of the schemes being implemented for economically backward people. ▫ Concern related to market. ▫ Not aware of source of information. ▫ No information on Job. ▫ Feel uncomfortable while using the facilities. .

 Know Your CIC helped to reduce corruption.  Effective and cheap medium for reaching the masses. .CIC(Central Information Commission) ▫ Solution in the form of CIC: ▫ Government to Citizen(G2C) services delivered from the CICs such as  Birth and Death Registration  Prices and other market information of Agricultural produce  Information on Educational opportunities  Job portals etc.  Motivation and awareness camps for different purposes.

▫ Video recording of Interview of local prominent person.Dimoria. ▫ CIC Students Form PRIYA SELF HELP Group. . ▫ An Exposer of online Election result. ▫ Computer-Aided Paper less Examination System (CAPES) Test. ▫ Excursion to the 3rd Buddha Mahutsav at Tawang. ▫ Online access of common entrance exam result of eng and medical.Other CIC features ▫ Providing PAN Status and On-Line PAN card Application by CIC.

Suwidha  State wide project implemented in Punjab  Objectives  Provide friendly and efficient interface between government and citizens  Provide transparency in government operations  Provide timely and efficient service delivery  Improve quality of government services  Falls in the government to citizens category .

Suwidha  A citizen's concerns  Different branches for different services  Not familiar with the procedures  Unaware of the schemes being implemented  Not aware of source of information  Has to frequently visit the branch to ensure movement of the case and to enquire the status  Services are not delivered as scheduled  Has to visit many offices for a single service  Small payments require visiting banks for services .

▫ On his turn at SUWIDHA Service Counter. ▫ The application/case is then sent to the branch for action. which specifies the date of delivery of services. . The delivery of the documents is also from SUWIDHA Delivery Counter. he files his application.Suwidha • Solution in the form of Suwidha ▫ The citizen approaches SUWIDHA Queue Counter and gets the Queue Token number. ▫ All kind of payments for the fees etc can be made at the SUWIDHA counter. Each type of service has a pre-defined delivery time and system automatically calculates the service delivery date. ▫ In between the citizen can track the case with the help of SUWIDHA Token number through DialCITI (which is IVR based system) or website. ▫ The delivery of documents/processed case is made on the specified date. ▫ She/he is issued a receipt cum token number.

Suwidha • Other Suwidha features ▫ ▫ ▫ ▫ On the spot photograph capture wherever required Information's on schemes and procedures Application forms available Provision of on the spot delivery of services in cases where verification can be ensured based on the data available in the databases ▫ Implemented in all 17 DC offices and 54 SDM offices of Punjab .

• Provides the people a friendly environment for interaction. . • Provides efficient and effective documentation of each step in administration / government services. • Creates a strong bond between public and government there by reducing the existing gap between them. • Ensures accountability in administration. • Achieves transparency in administration and thus reduces corruption in administration.Advantages • Offers high speed in administration.

 Provides an environment with which public can freely interact with various government departments anytime.  Plays vital role in policy making. yield higher revenue growth with less costs.  Maintains consistency and integrating in decision making. .  Enables government to work better.Advantages  Provides paperless offices. anywhere with minimum effort.

Problems and Challenges • Low Literacy in IT • Financial Burden • Security of information • Lack of research support • Lack of frequent updation and many more .

in/ • SUWIDHA portal: http://suwidha.org/wiki/National_eGovernance_Plan • negp.cic.org/wiki/E-Governance • NEGP : en.a .p df • CIC portal: http://www.jepponet.in • Suwidha project details: www.wikipedia.nic.in/welcome.doitpunjab.in/pdfs/projects/suwidha.REFERENCES • en.dk/egovIndia/ShowCase.html • CIC project details: http://beep.gov.wikipedia.gov.nic.

Thank you .