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Presented by:
Cheryl Zimmerman, SPHR
U.S. Office of Personnel Management
Denver Service Center
“Putting the Pieces Together”
• External Scan
• The What and Why
of Succession
• Human Capital
• Succession Planning
Steps and Models
• OPM’s Partnership
and Services
• Keys to Success
The Aging of the Workforce
(September 30, 1998)
Age 31-40
402,304 (25%)
Age 30 or
112,229 (7%)

Age 60 or Over
93,189 (6%)

Age 41-44
229,680 (14%)

Age 55-59
159,588 (10%)

Age 50-54
Age 45-49 300,820 (18%)
330,958 (20%)
Source: U.S. OPM's Central Personnel Data File
Fewer Federal Employees
• 430,000 fewer employees since 1990
– 23.6% reduction overall
– More than 300,000 fewer FTE work years
– Clerical jobs cut 31%
– Blue collar down 25%
– 30,000 fewer mgrs / sups
– SES goes from 8200 to 6985 -14.8%
– DC area jobs down 51,000 -16%
Trends Affecting Employee
Recruitment & Retention
• Faster!
• Global Competition
• Entrepreneurs & Free Agents
• Options
• Mass Customization
• The Office: Home Sweet Home
CHALLENGE: How will your agency
meet these challenges?
High quality leadership
Career Development / Training
Exciting, meaningful assignments
Contribution to the organization
Cutting edge
Upward Mobility
Quality of Life

• Getting the right number of people with the

right skills, experiences, and competencies

in the right jobs at the right time.

Why Succession Planning?
How Succession Planning Helps
• Engages senior management in a disciplined
review of organizational talent
• Guides development activities of staff
• Brings HR systems into alignment
• Assures continuity of key positions / Avoids
transition problems
• Assures new managers are prepared for their jobs
• Government Performance and Results Act (GPRA)
• Focus on Organizational Effectiveness
Investment in Human Capital
“Leading organizations understand that effectively
managing employees, or human capital, is essential
to achieving results. Only when the right people
are on board and provided the training, tools,
structures, incentives, and accountability to work
effectively is organizational success possible.”

Quote from GAO report: “Addressing High Risk

and Improving Performance and Accountability”
Business Concept
RISK of not having a succession plan

• Will your agency have the right skill mix for

the future? Human Capital Challenge!
– If not, what will the cost to your agency be?
• Will your agency have the right leaders to
accomplish the mission?
– Visionary, creative, risk-taking, initiative,
technologically advanced
CHALLENGE: What is your Agency’s Plan
to meet the needs of the future?
1. Workforce analysis and forecasting
2. Communications strategy
3. ID positions targeted for growth and
4. ID current and future competencies
5. ID and assess high potential employees
6. Conduct competency gap analysis
7. Establish recruitment strategy and assessment
/ selection tools
8. Institute formal coaching and mentoring
(training and development)
9. Select for positions
10. Establish a retention plan
11. Evaluation / Measurement
Succession Planning
Supply Analysis
GAP Analysis
•Workforce analysis and trends
•Employee competencies
•Workforce demographics
 •Comparison of future
workforce competencies
with future needs
Solution Analysis
•Planning workforce
•Current workload analysis •Employee
•Analysis of how
workforce demographics development and

will change
•ID of areas in which

•Changes in staffing
Demand Analysis management action will patterns
•Workforce knowledges, skills be needed to reach
and abilities to meet projected need workforce objectives
•Staffing patterns
•Anticipated programs and workload
• “Do I need outside assistance?”
• “Human Capital, Key Principles from
Private Sector Organizations”
-GAO report to Congress,
January 2000
Why OPM can Help
• Leader in Human Resources Programs
– Responsible for over 3 million employees
– Leader in “Quality of Life” initiatives which
improve retention
– Variety of partnerships with government
OPM Services for Succession
• Organizational assessment survey/focus
• Preliminary data analysis/determine metrics
• Corporate image enhancement
• Recruitment strategies and training (pay
• Organizational design and re-engineering
• Develop retention plan
..And Yet More OPM Services
for Succession Planning
• Conduct competency gap analysis
• Develop and pilot entrance and post-exit
• Performance management advice and
• Design of training and development
• Review position descriptions, functional
statements, and crediting plans.
Management Competency
• Customized services to meet your needs
• Executive coaching on career exploration
and planning, resume preparation, ECQs.
• Develop strategies to identify high
performing leaders using a competency-
based approach, structured interviews, and
other customized HR products.
• Creation of leadership development /
mentoring programs.
Other OPM Services
• Organizational Design and Reengineering
• Job Analysis & Examining
• HR Manager
• USA Careers
• Reduction-In-Force (RIF) Assistance
• Customized HR expertise based on your
needs, including personnel research
Keys to Success
• Laying out a detailed implementation plan from the
(ID budget and resources required. START TODAY!)
• Involvement and buy-in from top management,
program managers, and human resource managers.
• Availability of accurate input data
• Good communication and marketing
• Employee Involvement
• Linkage of plan to other planning processes
• HR serves in a consulting role but management owns
the process
Choosing to be