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HR Trends In Telecom Industry

Presented By:- Group 4

Aditya Jain 09PG303
Chawla Manisha 09PG313
Karthik Vishwanath 09PG323
Pooja Prasad 09PG333
Sandeep Babaji 09PG342
Swati Ray 09PG352
Introduction Of Telecom Industry

 The Indian Telecommunication Industry, is

third largest telecommunication in the
 It is projected that India will have ‘billion
plus’ mobile users by 2015.
 Efforts are being made from government
as well as non-governmental platforms to
enhance the infrastructure.
Major Companies in Telecom Sector
Various Trends In HR
 Strategic Alignment
 Recruitment
 Selection
 Induction
 Training
 Performance Management
 Compensation & Benefit
 Industrial Relation
 Safety and Health
 Others Factors
Strategic Alignment
 Success of telecommunication companies
like Reliance and Airtel are mainly based
on their focus on the strategic alignment
of their enterprise business strategy to
their employee growth.
 Both these companies have different
programs in place to achieve this strategic
Recruitment Process
 Manpower Budget :- Each function of a
company defines its manpower requirement
based on the strategic objectives set down for
achieving annual business objective of the
 Hiring Plan :- This plan lays down the
number of employees to be hired on a monthly
basis at each level,location and function.
 Job Description :- A key input of recruitment
is an inventory of all skill sets and competency
levels for existing positions in all functions
Sources Of Recruitment
 Internal Sources :-
a) Job Postings
b) CV Databank
c) Employee Referral Scheme
d) Off Roll Employees
 External Sources :-
a) Recruitment Consultants
b) Advertisements
c) Job Portals
d) Website
Selection Process
 Screening
 Short listing of CV’s
 Knowledge and Aptitude tests
 Interview
 Evaluation
 Travel entitlement for outstation
candidates appearing for interview
Induction and Training Process
 Induction or orientation provides the
employee with basic information about
the firm.
 Training is the process of teaching new or
present employees the basic skills they
need to perform their jobs.
 With the growth in technology, need for
training is also increased. The total
training market in Telecom Sector is
estimated to be Rs 400 cr.
Training centers
 Bsnl: ALTTC+ 43 other regional training
 Reliance: Dhirubhai Ambani institute of
information and communication
 Airtel: tied up with IIT-D for the Bharati
School of Telecommunication Technology
& Management.
 Vodafone: Vodafone Academy
 Other training providers.
Levels of Training
 Organizational Training – general training
about goals etc.
 Operational Training – task oriented w.r.t
different positions.
 Personal Training – basic skills like
communication and technical skills.
 At the start of each year, a training
calendar is issued by the HR department
of the company. For 2008, the theme was
“Customer Excellence Culture”.
Preferred Training methods
 On-the-job training
 Workshop
 Short-term interactive sessions
 Seminar
 e-Learning
 CBT training program
 Computer Lab Work
 Group study
 Instructor lead class room training
Nature of Work
 Training all the verticals like Postpaid,
Prepaid etc.
 Training on IP Deployment, Network
 Fiber optics training.
 Design content and conduct training
programs for all sales personnel.
 Training to internal and external technical
support teams.
 Customized training contents.
Performance Management



Key Concepts in PMS in BSNL
 KRA’S (Key Result Areas).
 Behavioral Traits.
 Bharti2010 Leadership Competency
 The performance rating process.
 Promotion and rating distribution
Compensation and Benefits
 Office wear allowance All levels Rs.30000/-
 Medical Rs.15000/- all levels
 Fuel & Maintenance For all levels –
 a. up to 1000 cc : Rs.111000/-
 b. above 1000 cc : Rs.150000/-
 Persons choosing the above will not be able to choose Conveyance
 Food coupons Rs.15600/- for all levels
 Gift vouchers Rs.5000/- for all levels
 LTA 2 month’s Basic pay for all levels

 HRA 50% of Basic pay Conveyance allowance Rs.9600/- f or all

levels – for persons
Compensation and Benefits
Remuneration plans for-
 Absorbed officers: Pay scale of industrial DA
 Officers : Pay scale is set by central government.
 Workmen: Fixed through negotiation with worker
 Direct Recruits: CPF(Contributory Provident
 Erstwhile Employees: GPF, Superannuation
according to the rule 37A of the CCS rules.
 Group Insurance Policy
Industrial Relation
Safety and Health
Philosophy : “ REFUSE , REDUCE ,
 Recycle water for sanitary and cooling
of equipment purposes.
 Air quality is checked periodically.
 Fire alarms and fire drills are carried
 Takes all the equipments from the key
vendors like nokia and ericsson.
Safety and Health
 It tackles the issues like the
attendance and the stress
 Flexible working .
 Apply to employees , contractors,
suppliers and service providers.
 Have a management systems to apply
the same.