CONTENTS

MEANING AND DEFINIION PROCESS OF LISTENING TYPES OF LISTENING IMPORTANCE OF LISTENING

Listening is defined as “receiving message in a thoughtful manner and understanding meaning in the message

Meaning
In simple words ,  listening is a process of receiving and interpreting the spoken words. while receiving and interpreting the spoken words, the listener is concerned with 4 factors, that is Sensing Message decoding or interpreting Evaluating Response

THE LISTENING PROCESS.
THE LISTENER HEARS SOUND AND DOES FOCUS ON THEM. THE LISTENER DECORES OR INTERPRETS THE MESSAGE THE LISTENER EVALUATE THE MESSAGE

THE LISTENER RESPONDS

SENSING RESPONSE

ENCODING

EVALUATION

TYPES OF LISTENING.
Listening may be classified into the following 6 types on the basis of purpose. Superficial listening Appreciative listening Focused listening Evaluative listening Empathetic listening

Superficial listening
In this type of listening the listener has little awareness of the content of what is being said. The output in this type of listening is zero because the listener tends to ignore the message and is not able to concentrate on theme, main points & supporting details of the message.

Appreciative listening
The main purpose of appreciative listening is

to get enjoyment and pleasure. A person listen & appreciate the person ideas & opinions. An appreciate listener is free from egoism. Listening to music & poetry requires appreciation listening.

Focused listening.
Focused listening involves listening for

specific information. The main purpose is to get some specific information that might be used to take a decision.

Evaluative listening.
The listener interprets and analyses what he

or she listens to in order to understand both the explicit as well as implicit message. When we are listening to political speeches, sales talks, elocution contests etc it means a person who is listening should evaluate and judge on the message and decide whether to act upon or not.

Attentive listening
Attentive listening demands the complete

attention of the listener. It is basically active & intelligent in situations such as group discussions, meetings, job interviews &so on.

Empathetic listening
It is a type of listening where a listener listens

intensively to understand the person fully I.e. deeply both emotionally as well as intellectually. In other words, it refers to listening not only through but also through eyes &heart.

IMPORTANCE/ BENEFITS/ PURPOSE OF LISTENING.
Although the basic purpose of listening is to receive information from various sources, there can be different purposes in listening one may listen to: To get an introductory idea of an oral message. To understand the main points of lecture To discover the speaker’s idea during a conversation To understand different viewpoint in order to contribute a discussion Aim a broad understanding of the subject matter of a seminar

Continue….
To Obtain specific information to understand new changes& development in a particular field. To broaden one’s outlook & understanding or seek evidence for one’s own point of view. It helps in in learning about people & how their minds work. It helps in understanding the problem clearly & solving the same. Listening builds trusts, we trust people who listen to us, and we are more open to their influence, guidance & persuasion.

…..
It facilitates good relationship with people.

CONCLUSION listening is the most frequent activity of human being as well as an important event in the communication process. About 1\3rd of human communication is spent in speaking, writing & reading. it is not exaggeration to state that more than 50% of the working day of an executive is spent in listening to some one.

SOURCES OF INFORMATION
TEXT BOOKS effective technical communication M ASHRAF RIZVI MANAGERIAL COMMUNICATION CHATHURVEDHI AND MUKHESH ALICE MANI

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