Quiz on Processes

Processes encompass 2 types of activities: ------------ and -------------

Processes encompass 2 types of activities: Managerial and Operational

Reengineering involves rewriting the organization’s ----- ---------, making --------- skills & teamwork a priority, reviewing reward systems that support individual performance and internal competitiveness in favourof more ------------working, designing & testing new

Reengineering involves rewriting the organization’s job descriptions, making multi-functional skills & teamwork a priority, reviewing reward systems that support individual performance and internal competitiveness in favour of more cooperative working, designing & testing new information systems and installing new Measures of performance

The main objective of redesigning processes are to eliminate all sources of --------- and enhance the organization’s ---------position

The main objective of redesigning processes are to eliminate all sources of waste and enhance the organization’s competitive position

Process Redesign can be -----(which means that all ongoing processes are eliminated and replaced by new ones) Or ----------- (which means that some of the existing process elements are adapted as part of the new redesigned process)

Process Redesign can be drastic (which means that all ongoing processes are eliminated and replaced by new ones) Or Incremental (which means that some of the existing process elements are adapted as part of the new redesigned process)

Effects of BPR
• Changes in -----------------

Change in the nature of jobs From simple tasks To -----------------

Change in the nature of jobs

From simple tasks To multidimensional work •

Change in Roles

From controlled To ---------------

Change in Roles

From controlled To empowered

From activity To ------

Change in focus of performance measures & compensation

From activity To results

Change in focus of performance measures & compensation

Change in responsibilities of managers

From supervisors To ---------

Change in responsibilities of managers

From supervisors To coaches

Change in vertical organizational structure

From hierarchical To -----

Change in vertical organizational structure

From hierarchical To flat

Change in horizontal organizational structure
From functional departments To ---------

Change in horizontal organizational structure

From functional departments To process teams

------------ advocates continuous improvement in the working life, personal life, home life and social life of individuals

KAIZEN advocates continuous improvement in the working life, personal life, home life and social life of individuals

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