Management Skills

Performance Improvement

Definition

Definition
• Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization

Sharing experience

ORGANISATIONAL LEVEL

TOP MANAGERS MIDDLE MANAGERS FIRST-LINE MANAGERS OPERATIVES

FIRST-LINE MANAGERS
Supervisors responsible for directing the dayto-day activities of operative employees

MIDDLE MANAGERS

Individuals at levels of management between the first-line manager and top management

TOP MANAGERS

Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members

Operatives

People who work directly on a job or task and have no responsibility for overseeing the work of others.

Process

PLANNING

ORGANIZING

MANAGEMENT

CONTROLLING

LEADING

PLANNING

2. Defining goals 3. Establishing strategy 4. Developing plans to coordinate activities.

ORGANIZING

2. 3. 4. 5. 6. 7.

What tasks are to be done Who is to do them How the task to be grouped Who reports to whom Where decisions are to be made Length of time

LEADING

2. Motivating employees 3. Directing the activities of others 4. Selecting the most effective communication channel 5. Resolving conflicts

CONTROLLING

2. Monitoring performance 3. Comparing performance with goals 4. Correcting any significant deviations

DOING
• 10 % -50%

FIRST LEVEL MANAGERS

Controlling, 10%

Planning, 15%

Organizing, 24% Leading , 51%

MIDDLE MANAGERS
Controlling, 13% Planning, 18%

Leading , 36% Organizing, 33%

TOP MANAGERS
Controlling, 14% Planning, 28%

Leading , 22%

Organizing, 36%

60% 50% 40%
28 % 51 % 36 % 24 % 33 % 36 % 22 % 15 % 18 %

30% 20% 10% 0%

Planning

Organizing

Leading

Controlling

First-Level Manager Top Manager

Middle Manager

10 %

13 %

14 %

Tools Optimum results

Delegation
• • • • • • explain why job is important define results wanted authority agreed on deadline ask for feedback set up controls

Problem Solving
• • • • Work changing Focus on system: Dr Juran 80% System 20% People Service Industry 30-80% loss in non value added job

Tools
• SWOT • FISHBONE • ACTION PLAN

SWOT

SWOT Analysis
What is SWOT Analysis? - Tools for auditing an organization and its environment. - 1st stage for planning.

• S – Strength (Kekuatan Dalam) • W – Weaknesses (Kelemahan Dalam) • O – Opportunity (Peluang Luaran) • T – Threat (Ancaman Luaran)

Strength

Weakness
Internal

Opportunity

Threat
External

Fishbone

Action Plan

END

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