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# ABSTRACT

## • Six Sigma (6 ) is a business-driven, multi-

faceted approach to process improvement,
reduced costs, and increased profits.

## • principle to improve customer satisfaction by

reducing defects.

## • consisting of the steps "Define - Measure -

Analyze - Improve – Control

• Six Sigma originated at Motorola in the early
1980s.

SUBMITTED BY
ZAHIR
JAFFAR
INTRODUCTION
 Six Sigma is a business improvement concept

##  Goal is to provide defect-free business processes.

 established in 1987.

##  Sigma is a character of the Greek

 alphabet that is used in mathematical statistics.

##  the ultimate goal in achieving near perfect

processes through continual improvement.

 common tool used for Six Sigma improvement is
the Define-Measure-Analyse-Improve-Control (D-
M-A-I-C) cycle.
SIX SIGMA DEFINED
DMAIC STEPS
6 SIGMA
ORGANIZATIONAL
STRUCTURE
SIGMA TRAINING LEVELS
· Yellow Belt

· Green Belt

· Black Belt

## · Master Black Belt

· Champion
BENEFITS OF SIX SIGMA
 Focus on customers.
 Improved customer loyalty.
 Reduced cycle time.
 Less waste.
 Data based decisions.
 Time management.
 Sustained gains and improvements.
 Systematic problem solving.
 Employee motivation.
 Data analysis before decision making.
SIX STEPS TO SIX SIGMA
USING
 Step #1 - Identify the product you create or
the service you provide.
 Step #2 - Identify the Customer(s) for your
product or service.
 Step #3 - Identify your needs.
 Step #4 - Define the process for doing your
work.
 Step #5 - Mistake-proof the process and
eliminate wasted efforts using...
 Step #6 - Ensure continuous improvement
by measuring, analyzing and controlling
the improved process using DAMIC

DABBAWALA
INTRODUCTION
• Overview
• DABBAWALAS
• HISTORICAL BACKGROUND
• STARTED IN 1890
• 5000 dabbawalas across Mumbai
• delivering the tiffins for over 2,00,000
Mumbaites everyday in 3 hour period.
• ‘work is worship’ philosophy.

ORGANIZATIONAL
STRUCTURE
MEMBERS OF

ORGANIZATION
GOVERNING COUNSIL

 DABBAWAL’S
PROCESS
• 5000 dabbawalas are divided into 3
sets of activities.
• one crew of dabbawalas collects
freshly packed.
• sorting is done.
• The second set of dabbawalas
exchange and sort the Tiffins in a
speedy manner, involving ‘zero
documentation’.
• Third set of dabbawalas waiting at the
respective destination- station.
JOURNEY OF DABBAWALAS

• Onward journey
• Return journey
CODING
PRICING
• The service charges vary between Rs.150 to
Rs.300 per month depending on factors.
 LOCATION
 TIME
 Money is collected in the first week of every
month.
 Remitted to the ‘Mukadam’ on the first
Sunday.
 Money thus collected, is divided among all
the members of the group.
 Each dabbawala earns, on an average
Rs.4000-Rs 5000.

HR ASPECTS
 RECRUITMENT
 INTRODUCTION OF
NEW MEMBERS
 TRAINING
 SALARY
 ATTRITION RATE
 SAFETY AND WELFARE
RULES AND POLICIES
• Customer satisfaction.
• Handling all the internal disputes.
• Social work
• One week break every year.
• Wearing the traditional white cap.
• Maximum of 35 Tiffin boxes.
• Handle own expenses.

DISCIPLINES
 No Alcohol drinking during business hours.
 Wearing White Cap during business hours.
 Carry Identity Cards.
SIX SIGMA
Factors which has enabled the
dabbawalas to achieve the six sigma
distinction are:-

## 3.SYSTEM DESIGNED IN ACCORDANCE WITH

HUMAN CAPABILITIES.
WHAT TO LEARN FROM
DABBAWALAS
 Utmost dependence on
Human Capital
 Honesty and Integrity:
 Discipline and Time
Management:
 Pride towards their
work