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TEAM BUILDING

Together
Everyone

Achieve

More

Prof Krishnan Iyer

FedEx - service errors - cut by 13 percent.


Carrier unit Turnaround time -two weeks to
two days
General Electric - North Carolina
Productivity Increase by 250 percent
Corning cellular ceramics plant - Defect
rates
Iyer to 9 PPM
from 1,800 parts Prof
perKrishnan
million

AT&Ts Richmond operator service :


Increased Service Quality by 12 percent.
Dana Corporation : Minneapolis valve plant-Customer lead time from six months
to six weeks.
General Mills - 40 percent more Productive
Volvos Kalamar facility reduced defects by
90
percent.
Prof Krishnan Iyer

Not just teams .


Los Angeles Clippers
NBA basketball team

Named the worst team in the


history of professional sports , in
2000
Evidence that just because a
group of highly talented people
get together in a team does not
mean it can perform well.
Prof Krishnan Iyer

Teams & Team work


1961
& Cuban
1400 Bay
Paraof Pigs
1962:
World
Militaries landed
Missile Crisis
on
the
brink
of
in Bay of Pigs to
third world war - a
oust the newly
Nuclear
one

elected
MAD
revolutionary
Government
headed by Fidel
castro
Extremely
embarrassing
Prof Krishnan Iyer

Team Work
Teamwork is the fuel that
allows common people to
attain uncommon results.
Andrew
Carnegie
Prof Krishnan Iyer

Team

A group
of people
engaged in a
common task
Working in
tandem
Prof Krishnan Iyer

Business Teams
Between 6 and 10 members
Knowledgeable people from all
relevant departments
A clear, documented purpose
Roles & responsibilities defined
Prof Krishnan Iyer

A Good Team
Mutual trust
Mutual support
Communications
Team objectives
Conflict resolution

Prof Krishnan Iyer

A Good Team
An open, pleasant environment
Well planned &
Structured meetings
Support of superiors

Prof Krishnan Iyer

Team Characteristics
High level of independence among members
Leader has good people skills
Leader committed to collaborative approach
Each member contributes
Ideal communication
Mutual trust

Prof Krishnan Iyer

Prepared to take risk


Group is clear about goals
Establishes targets
Has capacity to create
new ideas
Member roles are defined
Prof Krishnan Iyer

Benefits of Good Teambuilding


Goals and accomplishments are more
realized
Offers both the leaders and individuals
support and encouragement of one
another
By its very nature encourages
communication

Prof Krishnan Iyer

Benefits of Good Teambuilding


Problem solving becomes far
more effective - ideas from
their own experience
Rarely a concern over
possibility of conflicts
Prof Krishnan Iyer

Benefits of Good Teambuilding


Clear understanding of the objectives
and expectations of both the team
and its individual members.
Members are motivated and inspired
to achieve goals and maintain high
levels of productivity
Prof Krishnan Iyer

Benefits of Good Teambuilding


Success within the team offers
opportunity for reward and recognition on
two levels, from both individual and team
accomplishments
Team work encourages disciplined work
habits
Team work and productivity go hand in
hand

Prof Krishnan Iyer

Team Bottlenecks
Workers must be selected to fit the
team as well as requisite job skills
Some individuals are not
compatible with team work
Some members may experience
less motivating jobs as part of a
Prof Krishnan Iyer

Team Disadvantages
Conflict may develop between team
members and other teams
Team may be time-consuming due to
need for coordination and consensus
Can stymie creativity and inhibit go
decision on account of group think
Prof Krishnan Iyer

Team Disadvantages
Evaluation and rewards may be
perceived as less powerful
Less flexibility may be experienced
in personal replacement or transfer
Free-riding within the team may
occur
Prof Krishnan Iyer

Elements of Teamwork
Collaboration :
Communicate and share ideas

Have a feeling of respect for

each team members contribution

Prof Krishnan Iyer

Group Think
Illusion of invulnerability.
Shared stereotypes.
Rationalization.
Illusion of morality.
Self-censorship.
Direct pressure.
Mind guarding.
Illusion of unanimity
Prof Krishnan Iyer

Elements of Teamwork
Conflict Resolution :
Leaving room for everyones
contributions
Developing the ability to listen to all
ideas
Creating a method of consensus to
develop
a solution the team can agree on
Prof Krishnan Iyer

Elements of Teamwork
Roles and Responsibilities:
Responsibilities are distributed
fairly among the group members
Each member is assigned a part
of the task based on is role within
the group and his level of expertise.
Prof Krishnan Iyer

Elements of Teamwork
Differing Points of View
Good team creates solutions that are
manufactured from the many different
perspectives of the individual group members
It helps to see a situation from several
different angles, and can create a solution that
no one individual could create on his own.
Prof Krishnan Iyer

Promoters of Good Teamwork


Diversity:
Good teams embrace and are
constituted by a diversity of cultures,
talents and personalities.
Communication:
Good team is facilitated by clear
and open communication.
Prof Krishnan Iyer

Promoters of Good Teamwork


Leadership :
Team is supported by effective
leadership
All teams benefit from one or several
sources of inspiration and direction
Team-Building Exercises :
Team-building exercises can be
targeted to improve particular aspects
of team performance such as
communication, problem-solving or
Prof Krishnan Iyer

Team Building
Develop a realistic
assignment
Match up team talent
Provide effective leadership
Secure adequate resources
Coach individuals and the
team
Prof Krishnan Iyer

Stages in Team Building


.

Formin
g
Stormi
ng
Normin
g
Performi
ng

Prof Krishnan Iyer

Team

FORMING

Building
.Task

Define team
Determine
individual roles

Define problem
and strategy

Identify
Develop trust Information
and
needed
communicatio
Prof Krishnan Iyer

Leader Roles
Encourage and maintain
open communication.
Help the team develop and
follow team norms.
Help the team focus on the
task.
Deal constructively with
conflict.

Prof Krishnan Iyer

Storming
Members

might realize :
That the task is more difficult
than they imagined;
Fluctuations in attitude about
chances of success;
They be resistant to the task
They Have poor collaboration
Communication not open
Prof Krishnan Iyer

Storming Diagnosis
Do

we have common goals


and objectives?
Do we agree on
roles and responsibilities?
Do our task, communication,
and decision systems work?
Do we have adequate
interpersonal skills?
Prof Krishnan Iyer

Norming
During this stage members accept:
Their team;
Team rules and procedures;
Their roles in the team &
The individuality of fellow
members.
Team members realize that they are
not going to crash-and-burn and
start helping each other.
Prof Krishnan Iyer

Norming behaviour
Competitive relationships
become more cooperative.
There is a willingness to
confront issues
and solve problems.
Teams develop the ability to
express criticism constructively.
There is a sense of team spirit.
Prof Krishnan Iyer

Relationship-Building Roles

Supporting
refreshing.
Harmonizing

Your ideas are terrific!


I really appreciate your honesty and openness. Its
I hear the two of you saying essentially the same thing.
The disagreements being expressed dont seem to be

all that
Tension
relieving
Confronting
discussing?

crucial.
Hey folks, lets lighten up!
Lets go for the Cuppa.
How does your comment address the topic we are
I would like you having enhanced role and

responsibility as the
Energizing
long time.
Developing
Consensus

other team members.


Your insights are really motivating!
This team is the most enjoyable group Ive been in for a
How can I help you?
Let me give you some assistance with that.
It seems like were all saying pretty much Prof
theKrishnan
same

Iyer

Performing
Team members have:
Gained insight into personal and
team processes;
A better understanding of each
others strengths and
weaknesses;
Gained the ability to prevent or
work through group conflict and
resolve differences;
Close attachment to the team
Prof Krishnan Iyer

Skills for High-Performing Teams

Leading Teams
Develop credibility
Articulate a vision
Team Membership
Play task facilitation
roles
Play relationship
building
roles
Provide feedback
Team Development
Diagnose stage
development
Foster team
development and high
performance

High-Performing
Teams
Desired outcomes
Shared purpose
Accountability
Blurred distinctions
Coordinated roles
Efficiency and
participation
High quality
Creative continuous
improvement
Credibility and trust
Core competence

Prof Krishnan Iyer

How to avoid group think


Explore objectives.
Explore alternatives.
Encourage ideas to be challenged
without reprisal.
Examine the risks if the preferred choice
is chosen.
Tests assumption
If necessary, go back and re-examines
initial alternatives that were rejected.
Gather relevant information from outside
sources.
Prof Krishnan Iyer

Avoiding group think


Brainstorming: Ideas flow freely without criticism.
Nominal Group Technique : Allows each group member
to contribute individually, so mitigating the risk that
stronger and more persuasive group members
dominate the decision making process.
Six Thinking Hats: Helps the team look at a problem
from many different perspectives
The Delphi Technique: Allows team members to
contribute individually, with no knowledge of a group
view, and with little penalty for disagreement.
Risk Analysis: Ensures that the consequences of a
decision are thoroughly explored.
The Ladder of Inference: Helps people check and
validate the individual steps of a decision-making
process.
Prof Krishnan Iyer

Group Roles
Task Roles

Social Roles

Initiator/Contributor
Information Seeker
Information Giver
Encourager
Opinion Seeker
Harmoniser
Opinion Giver
Elaborator
Compromiser
Co-ordinator
Gatekeeper
Orienter
/Expediter
Evaluator/Critic
Observer/Commen
Energizer
Procedural Technician
tator
Recorder
Prof Krishnan Iyer

Follower

Nitins Project
Nitin had a capable and an
experienced team for his new
project.
Yash Marketing Dominant
Jai Data Provider
Sarah Evaluator / Critic
Meenal Customer Service
Encourager & Harish - Expediter
Prof Krishnan Iyer