THE DELHI METRO PROJECT

EFFECTIVE PROJECT MANAGEMENT IN PUBLIC SECTOR

INTRODUCTION
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The need for a reliable public transportation was felt in Delhi for a long time. A comprehensive traffic and transportation study completed in 1990 highlighted the urgent need for a rail-based transit system comprising a network of underground elevated and surface corridors to meet the traffic demand projected for 2021. To make this dream a reality , the Delhi Metro Rail Corporation Limited (DMRC) was registered on 3rd May 1995 and it is solely responsible for the construction and operation.

Reason
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India’s capital population – 14 millon Vehicles – 4 million Heavy pollution High rate of road accidents

Challenges
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DMP is the biggest urban invention in India since independence in 1947 Project has to be executed in very difficult urban environment Being the capital city, all actions under close scruitny of VIPs Project implementation period compressed from 10 years to 7 years Metro being constructed to world class standards with frontline technologies Expertise and technology not available in the country.

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Special issues peculiar to Metro
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Project Inconvenience

Dynamic management style
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A slim but effective organisation Officer oriented structure Ineffective layers such as clerks, peons eliminated from the organisation Fast track decision making process Time clocks Discourage paper oriented work – replies to outsiders within 10 days Ample delegation of powers – accountability with delegation

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Unique work culture
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Punctuality is practiced as a virtue :- no attendance register High premium for integrity Spiritual inputs Aids such as computers, cell phones, transport liberally given International standards of house keeping at construction sites International standards in fire safety quality Very strict quality audit

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Contd…
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General philosphy- success of the project depends upon success of the contractors A rigid screening process for inducting staff and officers Integrity given a high premium in the selection Training and exposure in the appropriate areas

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Single channel communication
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Official spokesperson CEO routes all interaction through him only Maturity to reflect the management viewpoint

Metro communication strategy
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Concentration on media relations, hardcore news, sundays photos Low cost publicity and advertising Trade fairs Community interaction Street plays Internal communication School children

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Impact
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8000 articles on metro Support of all agencies Sanction of phase 2 Metro’s in other Indian cities

Conclusion
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For successful project management :Investigation studies and planning for the project should be perfect so that no midway changes are necessary The leader should be correctly chosen Trust the leader and empower him to take all major decisions No change in the leadership for the duration of the project Adequate funds made available in time. Fund projection should be based on completion

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Conclusion
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Government’s commitment and support to the project is essential and should be quite visible No political interference in the project

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