DEDICATE TO OUR STAFF OF HOTEL , OUR COLLEGE STAFF AND MY FRIENDS

TRAINING NEED ANALYSIS IN HOTEL INDUSTRY .

TEAM - 8
Presented by
Rajesh kannan Rifad rahim Ravi mandal Joseph jerald

raining needs analysis
Training Analysis (sometimes called Training Needs Analysis (TNA)) is the formal process of identifying the training gap and its related training need.

Training

can be described as “ the acquisition of skills , concepts or attitudes that result in improved performance within the job environment ”. Training analysis looks at each aspect of an operational domain so that the initial skills , concepts and attitudes of the human elements of a system can be effectively identified and appropriate training can be specified . ØTraining analysis as a process often covers : ØReview of current training ØTask analysis ( of new or modified system ) ØIdentification of training gap ØStatement of training requirement ØAssessment of training options ØCost benefit analysis of training options Training Analysis is most often used as part of the system development process . Due to the close tie between the design of the system and the training required , in most cases it runs alongside the development to capture the training requirements .

Training
ØOn - the - job training takes place in a normal working situation , using the actual tools , equipment , documents or materials that trainees will use when fully trained . On - the - job training has a general reputation as most effective for vocational work . ØOff - the - job training takes place away from normal work situations — implying that the employee does not count as a directly productive worker while such training takes place . Off - the - job training has the advantage that it allows people to get away from work and concentrate more thoroughly on the training

Hotel VAIDURYA

Hotel Vaidurya has welcomed, served and attended to guests following the quintessence of Indian hospitality. The completely-at-home feeling. That is what staying at Hotel Vaidurya is all about. This is one of the reasons that makes people come back here every time. All the time.
Awards ceremony of NATIONAL ECONOMIC GROWTH & WORLD PEACE - ALL INDIA ACHIEVERS FOUNDATION at New Delhi on 28th Nov 2009 . Award given by Dr . Janice Darbari Honourary Counsel General for the Republic of Montenegro in India

Visited place :
73, Geetha Hall Road,  ( Opp to Railway Station ) P.B.No.4006 Coimbatore - 641 018 Phone: + 91 - 422 - 4297777 Cell: 0-98433 77000 Fax: +91 - 422 - 4297788 Email:service@hotelvaidurya.com ratnaalakshmi@vsnl.net Website: www.hotelvaidurya.com

TRAINING NEED ANALYSIS HOTEL ORGANIZATION CHART .

Types of Hotels

Indian Hotel Sector ~ SWOT Analysis
With the Indian hotel industry capturing the attention of the world, let us understand its

strengths, weaknesses, opportunities and threats.
Weaknesses
Poor support infrastructure

Strengths

India’s rich culture heritage Demand–Supply gap Government support

Threats Event risk Opportunities
Rising Income Open Sky benefits New business opportunities

Increasing competition

Tr aini ng ne e d a n a l y s i s

Training need with related area
Food Production

Food and Beverage Services

Hotel Management

Housekeeping

Front Office

FRONT OFFICE MANAGEMENT
Front Office Management
Trainee

The hotel ’ s front desk is Front Office Executive the control centre for the property and workers at the supervisory level Shift Leader and must consist of well trained and motivated Assistant Front Office Manager professionals in order to achieve business Front Office Manager objectives of high yield , high occupancy rates and above all , top quality

Skills for Front Office Management
-Strong communication skills -Good command over English, and other preferred languages -Ability to be on your feet for long hours -An energetic and cheerful personality

HOUSE KEEPING

Housekeeping Senior Room Boy

Floor Supervisor

Assistant Executive Housekeeper

Executive Housekeeper

Housekeeping in a hotel is a very physically demanding job that includes many varied tasks. The actual amount of work depends on the size of the room and the number of beds. A housekeeper needs between fifteen and thirty minutes to do one room.

Skills for Housekeeping
•Excellent problem-solving skills •Strong ability to grow and learn •Ability to multi-task •Good know-how of various equipments •Alert Behaviour

FOOD PRODUCTION

Food Production
Associate Chef - II Associate Chef - I Chef Sous Chef Head Chef Assistant Executive Chef Executive Chef

Food

involves administrating the procedures used in quantity food production management including quality control, food costing, work methods, menu planning, food production systems and

Production

Skills for Food Production
•Good knowledge of food and constant update of trends in national and international cuisines •Interest in cooking, as the work hours are long •Ability to have a good focus on quality, production, sanitation and food cost controls

Conclusion :
According to the survey of hotel industry with the topic related of Training need analysis . First customer satisfaction is very important and it should be satisfied . In every department to give up better service in day by day or for future Service .