Professional Documents
Culture Documents
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Mario D. Wallace
Todays Agenda
15 minute break
Learning Goals
At the end of the training, you will be able to:
Explain how the Data Dictionary relates to the Strategy
Map
Name the components of the Data Dictionary
Discriminate the components of a Data Dictionary
Demonstrate knowledge of the components of a Data
Dictionary
Cascade strategic objectives of a Balanced Scorecard
Demonstrate knowledge of a Communication Matrix
B. A
C. Key
D. None
of the above
Ice Breaker
Objectives
Objectives are brief verb-noun statements that describe a specific goal of your
strategic plan. Objectives are more likely to span multiple years, as long as they
still reflect your most recent strategic plan and SWOT Analysis (a review of your
current Strengths, Weaknesses, Opportunities, and Threats). Examples are
"Improve customer satisfaction" or "Reduce costs in manufacturing."
Performance Measures
Performance measures quantitatively tell us something important
about our products, services, and the processes that produce them.
Performance measures can be represented by hours, meters, dollars,
number of reports, number of errors, number of CPR-certified
employees, length of time to design hardware, etc.
Performance Measures
Performance Measurement is a process by which an organization
objectively assesses and evaluates the extent to which it is
accomplishing a specific objective
Manage by results
Promote accountability
Fulfill mandates
Baselines
A baseline is a minimum or starting point for comparison. A baseline is used
as a foundation for measuring or comparing current and past values. A
baseline is an initial value that can be used to compare past, current and
projected future values.
How to establish
Baselines?
Past
performance
benchmarked
data
Measure
historical
data in averages
Examples of Baselines
Targets
Targets are KPIs that express performance objectives. Targets
compare the baseline measure to judge if performance is where it
should be.
Targets
Targets are KPIs that express performance objectives. Targets
compare the baseline measure to judge if performance is where it
should be.
Target Checklist
Examples of Targets
Initiatives
Initiatives have defined start and end dates (typically less than one year)
and dedicated resources (people, budget, time).Examples of initiatives are
"Implement customer retention program" and "Analyze cause of defect
rates."
Leader Sponsored
Flash Card
Group Activity
Whiteboard Activity
Communication Matrix
Communication Matrix
Whiteboard Activity