Professional Documents
Culture Documents
People
Motivating factors
Groups and Teams
Ego
Hiring and firing; Employment law
Interviews
Meeting techniques
Management
Goal setting
Overall direction
Measures of success
Strategy rather than tactics
Culture lead
Communication
Management Theories
Classical/Hierarchical
Human Relations
Classical
F W Taylor
Henry Gantt
Gantt Chart
replaced piece rate with day rate and bonus
Henri Fayon
Objectives
Forecasts
Planning
Organising
Directing
Co-ordinating
Controlling
Communicating
Mintzberg
Human Relations
Consider individuals
social needs
motivation
behavoir
Mc Gregor
Theory X
Theory Y
Management Structures
Hierarchical Organogram
Matrix example
Project ->
People/Skill
Home Group
Alice
Bob
Charlie
Dave
Elizabeth
Fred
A
B
B
A
A
B
L (75%)
50%
25%
L (75%)
50%
25%
25%
L (75%)
75%
25%
L (75%)
Theory Y
Human Relations
Consider individuals
social needs
motivation
behaviour
Hierarchy of Needs
Abraham Maslow
Human needs arranged in levels
As soon as lower level satisfied, the next
level emerges and demands satisfaction
Only unsatisfied needs motivate
behaviour
Hierarchy of Needs
Growth
Realisation
Self Esteem
Recognition
Self
Esteem
Peer esteem
Belong, be accepted
Give and receive friendship
Protection from danger
Economic Security
Social
Safety
Warmth
Food
Drink
Physiological
Air
Groups
Definable Membership
Group Consciousness
Shared Purpose
Interdependence
Need to help each other to accomplish the purposes for which they
joined the group
Interaction
Work Types
(after Belbin)
Chairperson
Ideas person
Shaper/Starter
Company worker
Resource Investigator
Monitor/Evaluator
Team builder
Completer/Finisher
Stages in Group
Development
Forming
Storming
Norming
organise tasks
co-operating, secure, comfortable
Performing
Ego-less programming
Networking
Pilot
Administrator
Secretary
Co-Pilot
Librarian
Tester
Expert
Tool-builder
Documenter
Employment contract/Statement
Hours and holidays
Remuneration
Grievance procedure
Firing:
Non-discrimination
Sex
harassment
Race
Disability
Differently abled
Recruitment
Personal contact
Advertisements
Net
Agencies
Interviews
Why
Recruitment
Appraisal
Preparation
Conducting Interview
Problems
Pre-conceived ideas
Only remembering last candidate
Eye conduct
Discussion
Interview
Questions
Speed/pace
Open/closed
Situational
Probing
Stress- why?
Close
Interview -after
skills
Personal qualities
Best compared to rest
CVs
Check references
Check unexplained gaps
Check unusually short job duration
Follow-up
Offer
Contract
Induction
Purpose
Appraisals
Enable team members to get a clear idea of how they are doing
Identify where they might need support/training
Set objectives
Personal career/growth
Form
Interview
Communication skills