Presented BySanjeev Kumar Nayak

Company Profile  SWOT Analysis  Cost Leadership Strategy  Wal-Mart’s Aggressive Pricing  Marketing Strategy  Wal-Mart Customer Service  Wal-Mart Growth Strategy  Conclusion


Wal-Mart was established in 1969. Wal-Mart Stores operates retail stores in various formats across the world. In the US, the retail formats operated by WalMart include discount stores, supercentres, market side, and Sam's Clubs.

Internationally, the company operates in Argentina, Canada, China, Brazil,India,UK etc. • Currently it employs 2.1 million people in US.  The company recorded revenues of $400000 million during the financial year ended 2009, an increase of 7.1% over 2008.  The operating profit of Wal-Mart during FY2009 was $22,798 million, an increase of 3.6% from 2008.

Wal-Mart is the largest retail company in the world.  It operates retail stores in various formats worldwide. Wal-Mart offers a wide assortment of merchandise at every day low prices in its retail stores.  e-commerce websites services.

It has three business segments:Walmart US, Sam's Club, and the international segment.  The segment has retail operation in all the 50 states in the US.Wal-Mart operates 891 discount stores and 2,612 supercenters.  To support the retail operations of the Walmart US segment, Wal-Mart operates 121 distribution the company owns 106; the remaining are owned and operated by third parties.

Sam’s Club operates Wal-Mart’s warehouse membership clubs in the US.  Wal-Mart operates 602 Sam's Club in 48 US states.  It offers bulk displays of brand name merchandise including hard goods, some soft goods, institutional-size grocery items.  Sam's Club warehouses offer photo processing services, pharmaceuticals,optical departments and gasoline stations.


The international segment comprises wholly owned subsidiaries operating in Argentina, Brazil, Canada, Japan.

Wal-Mart utilizes a total of 146 distribution  facilities located in Argentina, Brazil, Canada.
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During FY2009, approximately 74% of the international segment’s purchases were shipped from these distribution facilities.

Products:  Dry and wet grocery,Beverages,Frozen foods, Shoes, Jewellery, Toys,etc.  Services:  Photo processing services, Cellular service plan, Money order services.  Brands:  Wal-Mart, Great Value, Sam’s Choice

Tesco PLC  Metro AG , Inc.  CVS Caremark Corporation  Staples, Inc.


Wal-Mart is a powerful retail brand. It has a reputation for value for money, convenience and a wide range of products all in one store. Wal-Mart has grown substantially over recent years, and has experienced global expansion (for example its purchase of the United Kingdom based retailer ASDA). The company has a core competence involving its use of information technology to support its international logistics system. A focused strategy is in place for human resource management and development.


Wal-Mart is the World's largest grocery retailer and control of its empire, despite its IT advantages, could leave it weak in some areas due to the huge span of control. Since Wal-Mart sell products across many sectors (such as clothing, food, or stationary), it may not have the flexibility of some of its more focused competitors. The company is global, but has has a presence in relatively few countries Worldwide.


To take over, merge with, or form strategic alliances with other global retailers, focusing on specific markets such as Europe or the Greater China Region. The stores are currently only trade in a relatively small number of countries. Therefore there are tremendous opportunities for future business in expanding consumer markets, such as China and India. New locations and store types offer Wal-Mart opportunities to exploit market development. They diversified from large super centres, to local and mall-based sites. Opportunities exist for Wal-Mart to continue with its current strategy of large, super centres.

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Being number one means that they are the target of competition, locally and globally. Being a global retailer means that they are exposed to political problems in the countries that you operate in. The cost of producing many consumer products tends to have fallen because of lower manufacturing costs. Manufacturing cost have fallen due to outsourcing to low-cost regions of the World. This has lead to price competition, resulting in price deflation in some ranges. Intense price competition is a threat.

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It is the world's largest public corporation by revenue dominant player in the retailing industry became successful by rigorously pursuing its core philosophy of cost leadership strategy of establishing discount stores in smaller towns and capturing significant market share. growth in the 1980s by using information technology (IT) to manage its supply chain and by expanding business in bigger metropolitan cities. In the late 1980s, it ventured into food retailing by introducing Supercenters In the late 1990s, Wal-Mart launched exclusive groceries/drug stores known as "neighborhood markets"


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Mission ” to provide a wide variety of high quality, branded and unbranded products at the lowest possible price”. efforts to procure products at the lowest prices possible from manufacturers. Wal-Mart's products are usually priced 20% lower than those of its competitors generate more profits due to larger volumes. surplus generated was reinvested in building facilities(modern equipment, latest technology) of an efficient scale Wal-Mart imposes a strict control on its overhead costs The stores are set up in large buildings, while ensuring that the rent paid was minimal.

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Wal-Mart's marketing strategies are based upon a set of two main objectives The customer is featured in the first objective; "Customers would be provided what they want, when they want it, all at a value". Team spirit was featured in the second objective, "Treating each other as we would hope to be treated acknowledging our total dependency on our associate - partners to sustain our success". They also tailor their merchandise assortment and store experience to meet the specific needs of a broader customer base Currently, Wal-Mart's has created over 125,000 new jobs and the operation of over 3,000 international stores, buying products from 70 countries

Over sixty percent of Wal-Mart sells came from the middle income families  The use of customer data has allowed for an increase in segmentation in order to better server the customer  The use of radio frequency id tags and electronic check conversion has improved inventory management and reduced cost  Promotional strategy implementation has seen continued lowered cost and delivery of products and services with minimal difficulty or inconvenience

Wal-Mart’s key to success is that it thinks like the customer, give a good value in product for the customer, sell the customer what he or she really wants to buy, exceeds the customer’s expectation and ensures that the customer enjoy themselves in the process.  Wal-Mart’s customer strategy is to have almost every aspect of their business centered on its customer  Wal-Mart handles their customer’s complaints in a fast and friendly manner.

At present, the most important goal for Wal-Mart is to maintain their current net sales growth of approximately 12 percent per year.  expand into international markets that have large population centers.  increasing the overall efficiency of the organization by reducing operating costs or cost of goods sold.  In the area of human capital, Wal-Mart has no unions, pays low wages, and relies heavily on parttime and temporary help.


Their strategy is to give their customers everything: a wide assortment of good quality merchandise at the lowest possible price. And their policies include guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

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