Derived from Latin word communis which means “common” “Communication is the transfer of information from one person to another person .It is a way of reaching others by transmitting ideas, facts, thoughts, feelings, and values.”


A first impression is a lasting impression. Judgments are made about us by the way we look, our clothes, hair, facial expressions, and our posture. The other person will usually make a decision about you within five seconds upon meeting you. by how you stand, how you walk, how you shake hands, how you smile, and how you sit.


You can help influence a person’s impression of you.

For example: - Darker clothing colours suggest authority. - Lighter colours suggest friendliness or a sense of humour. - If you want to come across as innocent, you should wear white. - And wearing a lot of jewellery suggests power or wealth.

Interpersonal communication is defined as communication that occurs between people who have known each other for some time. Importantly, these people view each other as unique individuals, not as people who are simply acting out social situations


Most people do not think about or realize how they are communicating to others. It is affected by how you look, body language, attitude, perceptions, understanding the process and understanding the needs of ourselves and others. It has been stated that the average manager spends 80% of their time communicating in different ways. These are: 30% speaking 25% listening 15% reading 10% writing


Verbal. - Oral - written Non- verbal. NOTE: In both types of communication, Listening & Responding plays key role


Eg.-speeches and group discussions Advantages- speed and feedback Disadvantages- ”The more people a message must pass through, the greater the potential distortion.”


Eg.-memos , letters, fax,etc. Advantages- tangible and verifiable. Disadvantages-time consuming.

Facial expression & eye behavior.  Gestures & postures.  Personal appearance.  Tactile Communication: communication through touch.


• Four styles of communication are there:--1. Assertive. 2. Aggressive. 3. Passive. 4. Passive- Aggressive

The most effective and healthiest form of communication style.

work hard to create mutually satisfying solutions.

care about the relationship and strive for a win/win situation.


Effective & active listener. States limits, expectations. States observations, no labels or judgments Trusts self and others, Confident, Self-aware, Open, flexible, Decisive, Proactive, initiating. Attentive, interested facial expression, Direct eye contact, Vocal volume appropriate, expressive, Varied rate of speech


So what you’re saying is. . . .”

“I can see that this is important to you, and it is also important to me. Perhaps we can talk more respectfully and try to solve the problem.” “I think. . . I feel. . . I believe that. . . .” “I would appreciate it if you. . .”


Aggressive communication always involves manipulation. Protecting one’s own rights at the expense of others’ rights – no exceptions. The goal of the aggressor is to win at all costs. Close minded, Poor listener, has difficulty seeing the other person's point of view, Interrupts, Monopolizing.


Points, Frowns, Squints eyes critically, Stares, Rigid posture, Critical, loud, yelling tone of voice, Fast, clipped speech. Try to dominate others, use humiliation to control others, criticize, blame, or attack others, impulsive, have low frustration tolerance, speak in a loud, demanding, and overbearing voice.


“I don’t know why you can’t see that this is the right way to do it.”

“It’s going to be my way or not at all.” “You’re just stupid if you think that will work.” “That kind of logic will sink the company.” “Who cares what you feel. We’re talking about making things work here.”


Communication style in which you put the rights of others before your own, minimizing your own self worth. Passive communication is based on compliance and hopes to avoid confrontation at all costs. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed.


Apologetic, self-conscious, Trusts others but not self. Doesn't express own wants and feelings, Allows others to make decisions for self. Tries to sit on both sides of the fence to avoid conflict , Complains instead of taking action & has difficulty implementing plans Fidgets, Lack of facial animation, Smiles and nods in agreement, downcast eyes, Low volume, slow, hesitant.


“I don’t know.”

“Whatever you think.” “You have more experience than I. You decide.” “I’ll go with whatever the group decides.” “I don’t care. It doesn’t matter to me.”


Passive-aggressive avoids direct confrontation (passive), but attempts to get even through manipulation (aggressive). This style of communication often leads to office politics and rumour-mongering. People who develop a pattern of passive-aggressive communication usually feel powerless, stuck, and resentful – in other words, they feel incapable of dealing directly with the object of their resentments.


Appear cooperative while purposely doing things to annoy and disrupt. Excels at playing “the victim” & gives mixed messages. Individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way. Make fun of the enemy, or quietly disrupt the system while smiling and appearing cooperative


“I love your hair. Most people probably can’t even tell it’s a wig.” "Go on, go with your friends and have fun. Don't worry about me, I'll be fine"

Its ok, I didn’t wanted it anyways.