HUMAN BEHAVIOR

• UNDERSTANDING OWN BEHAVIOR • UNDERSTAND OTHERS’ BEHAVIOR • INTERACTIONS, TEAMS….

ATTITUDES
• FAIRLY LONG LASTING
– BELIEFS – FEELINGS – BEHAVIORAL TENDENCIES

• AFFECT BEHAVIOR??

CHANGE ATTITUDES?

• LEARNING/EDUCATION • CHANGE BEHAVIOR FIRST • SIGNIFICANT EMOTIONAL EVENT

COGNITIVE DISSONANCE

• TWO THOUGHTS IN CONFLICT

JOB INVOLVEMENT

• ATTACHMENT, INTEREST IN JOB • AFFECTS PERFORMANCE

ORGANIZATION COMMITMENT
• ATTACH TO ORGANIZATION, DEPT. • AFFECTS PERFORMANCE?
– DEPENDS ON ORG. GOALS/PERSONAL GOALS – REWARD TIED TO PERFORMANCE

• REDUCE TURNOVER

JOB SATISFACTION & PERFORMANCE
• SATISFACTION • SATISFACTION • PERFORMANCE = PEFORMANCE? PERFORMANCE? SATISFACTION?

JOB SATISFACTION &
• TURNOVER • ABSENTEEISM • OTHER???
– SERVICE INDUSTRY – SABOTAGE?

LOCUS OF CONTROL
• INTERNAL
– INDIVIDUAL BELIEVES S/HE CONTROLS – MORE PROACTIVE

• EXTERNAL
– OUTSIDE FORCES CONTROL EVENTS – MORE REACTIVE

SELF-ESTEEM

• BELIEF IN ONESELF • ASSESSMENT OF WORTHINESS
– HIGH SELF-ESTEEM
• SET HIGHER GOALS • TAKE NON-TRADITIONAL JOB…..

SELF CONFIDENCE
• BELIEF IN ONES OWN ABILITIES
– HIGH, MORE PROACTIVE – AFFECTS MOTIVATION...

EGO STRENGTH

• BELIEF IN ONE’S CONVICTIONS • HIGH EGO STRENGTH
– HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR

TOLERANCE FOR AMBIGUITY

• LOW - SEEK MORE ORDER • HIGH - UNSTRUCTURED SITUATIONS OK

AUTHORITARIANISM

• PREFER ESTABLISHED ROLES • PREFER ESTABLISHED ORDER

MACHIAVELLIANISM

• COMMON CONNOTATION:
– SEEKS PERSONAL GAIN – ENDS JUSTIFY THE MEANS

PERSONALITY TYPE
• TYPE A
– AGGRESSIVE – ACHIEVEMENT ORIENTED – PERHAPS PEFECTIONIST

• TYPE B
– NOT AGGRESSIVE – LOWER NEED FOR ACHIEVEMENT

PERCEPTION
• • • • • STEREOTYPES BIASES PREJUDICES HALO/HORN PROJECTION

PERCEPTION
• SELECTIVE PERCEPTION
– WHAT WE EXPECT – WHAT WE “KNOW” – FILTER COMMUNICATION

• ATTRIBUTION • ASSUMED SIMILARITY

“MYERS-BRIGGS”
• EXTROVERT - INTROVERT • INTUITION - SENSING • THINKING - FEELING • PERCEIVING - JUDGING