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OWAIS FAYAZ KHAN
The Origin of the word “bank” is from Europe. The word “bank” belongs to Greek word (Banque) meaning Joint Fund. Goldsmith was the first person who issue a receipt for the deposit and to undertake financial transactions The first bank in India General Bank of India established in 1786. Next were the bank of Hindustan and Bengal Bank in 1809. Nationalization of banks in India starts in 1960. On April 1, 1935 Reserve Bank of India was formed.
Objectives of the study
To determine the accessibility of banks to rural customers. To know the awareness of rural customers about various products and services provided by the bank. To determine various types of loan provided to rural customers. To know the time spend by rural customers during various transactions. To check the grievance handling of the bank. To check the performance of the banks in rural areas. To know the availability of cash at bank in rural areas.
Growth, Unity and Stability, Energy The J&K Bank started its operations on 1st of October in 1938. Its headquarter is located at Residency Road, Srinagar Kashmir. Dr. Haseeb Drabu is the chairman and CEO. The J&K Bank is the only Bank in India which is state owned Bank, 53% Stake of J&K Govt. In 1947 the J&K Bank lost its two branches out of ten one in Muzaffarabad and other in Mirpur . The J&K Bank is one of the fastest growing Bank in India with a network of more than 526 branches & 356 ATM spread across the Country
Company profile cont….
The Bank was declared as A- class Bank in 1976 by Reserve Bank of India Total workforce of J&K bank is 7267 people. The Banks first outside branch in Amritsar Punjab J&K Bank is the only Bank in India which provides tickets to Amaranth Yatra pilgrims The bank has diversified its business in Insurance by tie-up with Met-Life India Insurance Co. and with Bajaj Allianz General Insurance Corporate social responsibility of J&K bank, help to disabled, orphan education and scholarships, maintenance of historical/religious monuments, tourist sites, museums,& libraries
Financials of the bank
Rs. in crore
Net profit Deposits
FY (June 2008)
FY (June 2009)
117.05 31359.25 265.99 816.90
23.78% 10.02 % 17.56 % 21.95 %
Net Interest Income 226.25 Borrowings 996.25
Products and services provided by J&K bank
Internet Banking . ATM facility(Mobile ATM). Current ,Saving, Fixed deposit accounts.
Any where banking. General and life insurance(Met-Life, Bajaj Allianz). Education loan.
J&K bank ration card.
SMS banking The J&K Bank Credit Cards.
The J&K Bank Global Access Debit Cards.
Various Credit schemes Provided by J&K bank.
APPLE ADVANCE SCHEME.
J&K BANK DASTAKAR FINANCE (handicrafts, arts and crafts)
J&K BANK ALL TERM AGRI LOANS.
J&K BANK ZAFRAN (saffron) FINANCE
RESEARCH DESIGN :- Descriptive type
Types of Data Used :- Primary data.
Mode of Data Collection :- Through questionnaire and personal field survey
Sampling Unit :- Customers of district Baramulla
Sample Size:- 200
Sampling technique :- Convenience technique
Statistical Tool Used :● Pi-chart ● Bar-chart ● Percentage
Gender of the respondents
Age of the respondents
Occupation o the respondents
Q1:Do you have a bank account?
Q2:With which bank you maintain your banking relation?
Q3:How far is the branch of bank from your home?
Above 15 km
10-15km 1-5 km 5-10km
Q4:How much time you spend while depositing or with drawing the money?
< 60 mint. 30-60 mint.
Q5:Do you avail any loan facility?
Q6:Which type of loan do you avail?
Q7:Are you aware about various new products and services provided by the bank?
Q8:Is the modern technology used in the bank?
Q9.1:Cash is available on time in bank?
D C S
Q9.2: Bank is grievance well?
Q9.3: Process of bank is fast?
D C S
Q9.4: Bank is unable in fulfilling needs of customers?
Q9.5: The ATM machines are maintained very well?
47 % 26 % 2%
Q9.6: Ambience of the bank is good?
Q9.7: Punctuality of the bank staff is good?
Results of study
The study reveals that 61% respondents are having relationship with different banks and other 29% are not having relationship with any bank. Majority of respondents i.e.47% are having relationship with J&K bank and other 53% respondents with different banks. This means that J&K bank has maximum market share. From my findings it is clear that 59% of respondents have availed loan from banks. It shows the credit is easily available. Most of respondents i.e. 47% have availed loan for horticulture ,this shows that district Baramulla is dependent on fruit business.
Majority of the respondents 47% have to travel nearly in between 1-5 km for banking. It means that some banks are at convenient places for general masses. Most of the respondents 56% are aware about new products and services offered by bank and only 44% respondents are not having any knowledge. it means product promotion is not up to the mark. The study reveals that 46% respondents spend below 15 minutes during different kinds of transactions .It means process of the bank is good but not best. The study reveals that 47% respondent agree the statement that bank is handling customer grievance well .
Suggestions and Recommendations
Branches and ATM’s should be at convenient places. Bank should provide more credit for horticulture, agriculture and handicrafts. Bank should provide proper awareness to customers. Bank should provide special schemes to rural customers. Number of branches and ATMs should be increased. Modern technology should be used in every branch. Customer grievance should be handled in a more proper way.