PSYCHOLOGICAL HARASSMENT

AT WORK (MOBBING OR
WORKPLACE BULLYING)

About the term.

In

the U.S., the experience of workplace bullying is

often referred to as "employee abuse", or "workplace
terrorism". American experts are also familiar with the
expression of "mobbing", which is used in Germany, Italy
and Sweden, for example. In the U.K., the phenomenon
is called both "workplace bullying" and simply
"bullying". The latter term, however, is predominantly
used in the context of bullying in schools, which implies
more physical aggression and threats than bullying at
the workplace (EUROPEAN PARLIAMENT (2001),
BULLYING AT WORK).

What is mobbing or work place

bullying?
Workplace

bullying is defined as
repeated and unreasonable behaviour
directed towards a worker or a group
of workers that creates a risk to health
and safety. Not all behaviour that
makes a person feel upset or
undervalued at work is classified as
workplace bullying. (SAFE WORK
AUSTRALIA (2013), DEALING WITH
WORKPLACE BULLYING - A WORKERS

Examples.
abusive,

insulting
comments,

unjustified

or

offensive

language

or

criticism or complaints,

deliberately

excluding someone from workplace

activities,
withholding

information that is vital for effective

work performance,

setting

unreasonable
changing deadlines,

setting

timelines

or

constantly

tasks that are unreasonably below or

beyond a persons skill level,

Examples.
denying

access to information, supervision,

consultation or resources to the detriment of the
worker,

spreading

misinformation or malicious rumours,

changing

work arrangements, such as rosters and

leave, to deliberately inconvenience a particular
worker or workers.

A single incident of unreasonable behaviour is

not considered to be workplace bullying however it
may have the potential to escalate and should not
be ignored (SAFE WORK AUSTRALIA (2013),
DEALING WITH WORKPLACE BULLYING - A
WORKERS GUIDE).

IN FEW WORDS
Workplace

THREE ASPECTS

bullying occurs

when an employee
experiences a persistent
pattern of mistreatment
from others in the

1. Persistent: more than once,

repeatdly, constantly.
2. Mistreatment: understimating
subvalueing

workplace that causes

harm.

https://en.wikipedia.org/wiki/Workplace_bullying

3 Harm: the person that receive

that treatment dont like it
and causes harm to the person
her/himself
or
her/his
deployment at work

bullies can also be from/to

subordinates,

and can be from/to peers

Bullying is characterized by:

Repetition
Duration

(occurs regularly)

(is enduring)

Escalation

(increasing aggression)

Power

disparity (the target lacks the power

to sucesfully defend themself

Attributed

intent

https://en.wikipedia.org/wiki/Workplace_bullying

TYPES OF BULLYING
GENDER

RACE/CULTURE/RELIGION
MARITAL STATUS
EDUCATION
AGE
OCCUPATION

CONSEQUENCES FOR THE AGGRESSOR

JOB

LOSS.

HARMS

YOUR RESUMEN

CRIMINAL

SANTION.

WHAT TO DO?
Seek
Tell

the advice of a trusted mentor

Management and HR About the Bully

Confront

the bully

Dont

let the bully make you feel bad

about yourself

Seek

legal help.

http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm
http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm

EFFECTS OF MOBBING FOR VICTIM

Stress-related
Emotional
Harm

physical health harm.

or psychological health harm.

to social status.

Economic

harm.

EFFECTS OF MOBBING FOR BUSINESS

Increased

use of sick leave, health care claims and staff

turnover.
Erosion

of employee loyalty and commitment.

Additional
Poor

costs to recruit and train new employees.

public image and negative publicity.

Increased

risk of legal action.

THANKS!!!