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INTERNAL PROCESS (40%

)
• Systems and processes are implemented based on the
targeted deadline
• Administrative activities carried out professionally and
timely
CUSTOMER (30%)
• Response time delivery on request, inquiries and
processes based on the stipulated time
LEARNING & GROWTH (20%)
• Learning activities for the professional and
organizational development
FINANCIAL (10%)
• Departmental budget is within the budget allocated

HUMAN RESOURCE & ADMINISTRATION
DEPARTMENT

HR System Performance Mgmt System Training Recruitment Payroll Industrial /Employee Relations HR Administration • E-leave for MATA Groups • Time attendance system to be improved • Training needs template • Users of the appraisal system • Training Needs Analysis • Training Calendar • Manhour trained • Budgeted allocation • Talent pool • Average time per position filled not exceeding one month • Online recruitment to be implemented • Process improvement • On time salary crediting • Action taken on disciplinary issues within 2 weeks from report date • Briefing to heads on handling discipline issues • Departmental expenses within the budget allocated • policies and procedures updated into website .E.

Unit Systems/ PMS Quadrant Indicator % Financial To maintain operational expenses within RM1500/year 10 Internal Process 80% appraisal completed on stipulated time 20 80% of employees attended briefing pms 20 PMS is ready for usage and implementation by March 10 Customer At least 80% of Inquiries/request settled within 3 days 20 Learning and Growth Attend at least 2 knowledge based training in a year 10 Conduct at least 4 sharing sessions in a year 10 Additional Tasks .

Unit Quadrant Indicator % Financial To maintain operational expenses within RM1500/year To manage MATA Training expenses within the budget allocated 10 Internal Process Training needs analysis was carried out on stipulated time 20 70% of employees in MATA trained based on the TNA conducted 15 70% of in house training based on the training calendar is carried out 15 Ad-hoc training is reduced by 30% 10 Customer At least 80% of Inquiries/request settled within 3 days 10 Learning and Growth Attend at least 2 knowledge based training in a year 10 Conduct at least 4 sharing sessions in a year 10 Training Additional Task .

Unit Quadrant Indicator % Financial To maintain operational expenses within RM1500/year 5 To manage recruitment cost at least 70% candidates 5 At least more than 3 candidates selected for interview 15 50% of the candidates selected meet the average requirement 20 Positions are filled within 30 days from the approved SR 15 Customer At least 80% of Inquiries/request settled within 3 days 20 Learning and Growth Attend at least 2 knowledge based training in a year 10 Conduct at least 4 sharing sessions in a year 10 Recruitment Internal Process Additional Tasks .

Unit HR Administration / Payroll Quadrant Indicator % Financial To maintain operational expenses within RM1500/year 10 Internal Process Payroll is credited on time every month with 100% accuracy 20 0% penalty on late payment for government statutory requirement 20 Action taken on disciplinary issues within 2 weeks from the report date 20 Customer At least 80% of Inquiries/request settled within 3 days 10 Learning and Growth Attend at least 2 knowledge based training in a year 10 Conduct at least 4 sharing sessions in a year 10 Additional Tasks .

Website development IR Cases Policies and procedures improvement Values Creation & Validation HUMAN RESOURCE & ADMINISTRATION DEPARTMENT Prepared by: Nurul Hamiza Binti Mohd Liza Human Resource & Administration Division .Additional Tasks: 1. 3. 2. 4.